Tina Segers has nearly 30 years of experience in customer service and management roles. She has an Associate's degree in Business from College of DuPage. Her experience includes over 11 years of supervising dispatch teams and customer service roles in industries like plumbing and security. Currently, she works as an Office Manager and Receptionist at Lakeside Law Group where she schedules appointments, answers calls, types legal documents, and handles accounts receivables and mail processing.

1. Tina Segers
7549 S Essex Ave Chicago, IL 60649 | 630-873-9929 | tina.segers83@gmail.com
Career Summary
· Experienced Customer Service or Dispatch Supervisor, effective at multitasking and
working under pressure to accomplish company goals. Nearly 30 years of providing
World Class Customer Service to consumers and commercial clients, with 11 years of
management skills.
Education
AS | MAY 2014 | COLLEGE OF DUPAGE
· Major: Business
· Related coursework: Microsoft Office Suite, Accounting
Skills & Abilities
MANAGEMENT
· Experienced in supervising dispatch teams of drivers, technicians, security guards and call center agents
ranging from 8-20 employees.
OFFICE SKILLS
· Accounts payable, accounts receivable, and payroll departments using QuickBooks software
· Microsoft Office Suite 2007 and 2013, AS400, SAP
· Typing and Word Processing 55 wpm
· 10-key 10,000 kph
COMMUNICATION
· Able to effectively communicate with employees, managers commercial clients of fortune 500 companies
via e-mail, telephone, mail or in person
Experience
OFFICE MANAGER/RECEPTION/A/R| LAKESIDE LAW GROUP | MARCH 2016-PRESENT
· Schedule consultation appointments with attorneys and clients.
· Answering switchboard and forwarding call to proper person.
· Typing legal documents necessary to proceed with court cases
· Mail processing, accounts receivables, ordering supplies.
DISPATCHER/CUSTOMER SERVICE/SUPERVISOR| ROTOROOTER PLUMBING | NOVEMBER 2011-MARCH 2016
· Schedule and dispatch workers, work crews, equipment or service vehicles to appropriate locations
according to customer requests or specifications, or needs, using radios telephones or e-mails.
· Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors
using telephones or two-way radios.

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· Confer with customers or supervising personnel in order to address questions, problems and requests for
service parts.
· Prepare daily work and run schedules
SWITCHBOARD OPERATOR | COLLEGE OF DUPAGE | AUGUST 2010- JUNE 2011
· Operates telephone/switchboard service
· Enquires as to the nature of calls in order to refer to appropriate person or department
· Answers internal or external calls (local and long distance) and transfers calls. As required, takes and relays
messages.
· Sends and receives messages by fax, informs intended recipients or sends messages by internal mail.
DISPATCH MANAGER, SECURITY OPERATION SPECIALISTS, JANUARY 2008-SEPTEMBER 2011
Ensuring that the security guards are protecting the client’s property against loss, theft or damage.
· Conducting random site visits to ensure that the site is safe and the Security Officers are performing their
duties to the appropriate standard.
· ·Investigating and writing up incident reports for emergency situations that would sometimes be used by
Management of a site or Police and Fire Departments in court.
· Assistin hiring process interview, verify PERC and FOID cards, check references
Enforcing company policies by administering disciplinary action and termination.
TECHNICAL SUPPORT REP, ASURION, MAY 2005-JUNE 2007,
·Provided technical support for wireless devices for several US wireless providers using a variety of
diagnostic tools.
·Determined if the issue was a manufacturers defect or warranty issue or customer liability
·Filed insurance claims based FDIC regulations for lost, stolen or damaged devices
·Shipped out new devices and ensured it would reach the customer in a timely matter
SIMMONS TRUCKING, TERMINAL SUPERVISOR, 2002-2005
·Supervised evening operations for container fleet terminal and yard
·Provided drives with BOL
·Ensuring drivers are following DOT regulations
·Entering daily reports advising of on time loads, yard check, next day loads, driver hours
·Monitoring drivers location and pace to ensure all methods are being taken that to maintain budget.