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Trends in Enterprise Mobility
The document summarizes the findings of CompTIA's 2013 study on enterprise mobility trends. Some key findings include: - Productivity gains and allowing employee flexibility were the top drivers for companies adopting mobility solutions. - Many companies take a mixed approach to device provisioning, providing some devices while also allowing BYOD. - Security was identified as a major risk and top concern for mobile solutions. A lack of mobility skills among IT staff was also a challenge. - Benefits of mobility included improved productivity, collaboration and ability to engage customers across locations.
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Trends in Enterprise Mobility
- 1. CompTIA Market Intelligence| April 2013 Trends in Enterprise Mobility 2nd Annual Market Intelligence Report
- 2. About this Research CompTIA’s2nd Annual Trends in Enterprise Mobility study was conducted to build on previous CompTIA research in the mobility space and further explore mobility trends, challenges and opportunities. The objectives of this research are: • Understand the variables and tradeoffs involved in a company’s decision on provisioning devices • Ascertain benefits realized from using mobile/remote work solutions • Identify the challenges in supporting and managing mobile/remote work • Gauge the need for training and/or standards The study consists of four sections, which can be viewed independently or together as chapters of a comprehensive report. Section 1: Market Overview Section 2: Workforce Needs and Device Provisioning Section 3: Mobility Drivers and Strategies Section 4: Challenges in Building Mobility Solutions The research consists of a quantitative online survey of 502 IT and business executives directly involved in setting or executing mobility policies and processes within their organizations (aka end users). Data collection occurred during February 2013. The margin of sampling error at the 95% confidence level for the results is +/- 4.5 percentage points. Sampling error is larger for subgroups of the data. As with any survey, sampling error is only one source of possible error. While non-sampling error cannot be accurately calculated, precautionary steps were taken in all phases of the survey design, collection and processing of the data to minimize its influence. CompTIA is responsible for all content contained in this series. Any questions regarding the study should be directed to CompTIA Market Research staff at research@comptia.org. CompTIA is a member of the Marketing Research Association (MRA) and adheres to the MRA’s Code of Market Research Ethics and Standards.
- 3. Many Parts toMobile Ecosystem Public Cloud 3G/4G Private Cloud e.g. Salesforce, e.g. AT&T, Systems running on Dropbox, or Verizon Eucalyptus or AWS-hosted systems Openstack 3rd Party App Procured through standard app store Communications Mobile web e.g. Lync, Standard browser Device+OS Skype, or functionality e.g. Apple, Native function Samsung, Google Peripherals Custom App e.g. keyboards Built internally or or health outsourced monitors Wi-Fi Carriers, Internet Corporate or On-premise systems Public Networks
- 4. Areas of Focusin Mobility Strategy Interested in future use Support for employees in the 5% field 31% 42% Support for traveling employees 36% 22% 9% Mobile connection with customers 30% 25% 8% Support for employees working 30% 25% 10% from home Mobile commerce 27% 21% 14% Moderate Focus Heavy Focus Source: 2nd Annual Trends in Enterprise Mobility Base: 502 U.S. IT and business executives
- 5. Many Companies Fixedin Assessment of Compute Needs 37% 38% 38% Current Needs 33% Needs in Two Years 21% 18% 12% 11% Heavy Needs Moderate Needs Light Needs Little to No Needs Source: 2nd Annual Trends in Enterprise Mobility Base: 502 U.S. IT and business executives
- 6. Device Provisioning Methods Employees Provide Everything 8% Company Provides Some Devices and Also Allows 58% Employees to 34% Company Bring Their Own Provides Everything Source: 2nd Annual Trends in Enterprise Mobility Base: 502 U.S. IT and business executives
- 7. Drivers for MobilityAdoption Productivity gains 62% 56% Allow employee flexibility 59% 60% Support telecommuting/remote work 52% 40% Cost savings 47% 35% Mobility is part of business continuity planning 46% 33% Keep up with the competition 43% 0% Higher need for employee availability 42% 43% Create new revenue opportunities 41% 0% Stay aware of cutting-edge technology 39% 0% 2013 Need to optimize online offerings 29% 0% 2012 Attract top talent 25% Note: not all options 22% present in 2012 Need to accommodate BYOD 20% 22% Source: CompTIA’s 2nd Annual Trends in Enterprise Mobiliity study Base: 437 U.S. end user companies with at least moderate adoption of mobility solutions
- 8. Mobility Policies Areas Covered Within Policy 85% Mobile devices Currently Have 76% Security a Policy No Policy in Place 72% Mobile apps 24% or 36% Being 70% Personal use of device Built 65% Transmission of data 40% 63% Loss of device Currently Building a Policy 57% Storage of data 53% Use of public Wi-Fi Source: 2nd Annual Trends in Enterprise Mobility Base: 502 U.S. IT and business executives
- 9. Benefits of MobilityAdoption Higher productivity 68% Employees can stay connected 63% Ability to reach employees at any time 57% Improved ability to collaborate 53% Improved engagement with customers 51% Employees have more job satisfaction 50% Reach new market segments 34% Source: CompTIA 2013 Outlook Study | Base: 518 executives at U.S. IT firms
- 10. Difficulties of MobilityAdoption Mobility skill level of general staff 40% Making systems accessible securely 39% Determining cost/ROI of mobile solutions 35% Optimizing business applications 35% Users not familiar with company policy 35% Mobility skill level of IT staff 34% Maintaining mobile & standard Internet 23% offerings Finding mobile application developers 20% Source: 2nd Annual Trends in Enterprise Mobility Base: 502 U.S. end user companies
- 11. Mobile Security aMajor Issue for Companies Classification of Security Top Issues with Mobile Security as Major Risk Job Function Breakdown 65% Business function 64% IT function 45% 54% Executive 34% 31% Company Size Breakdown 71% Large firms 62% Medium-size firms Need Centralized Proper 55% Small firms Improved Control User Technology Implementation Source: 2nd Annual Trends in Enterprise Mobility | Base: 502 U.S. end user companies
- 12. Want to knowmore? As the voice of the IT industry, CompTIA has hundreds of tools, market intelligence reports and comptia.org business training programs to help IT channel organizations grow through education, certification, advocacy and philanthropy. Check it out at www.comptia.org.