How to support your customers painlessly (for you and them) - Denver Startup...Joanne Webb
Presented at Denver Startup Week - 2014
http://www.denverstartupweek.org/schedule/400-how-to-support-your-customers-painlessly-for-you-and-them
A good experience can win you incredibly loyal customers. Your awesome product is the biggest part of that, but helping people find the answers they need, managing feedback and responding to issues well, is vital. Every customer contact can provide you with great information, and finding out what people are looking for can be an invaluable guide for product decisions. But all those conversations can get overwhelming, especially for small teams. To get gain over pain, we'll run
through straightforward, scalable ways to look after and learn from your customers, without it becoming a black hole of effort.
So who is this "we"?
Anyone who's startup either:
- Hasn't tackled providing support yet
- Would like a few tips for making support easier
- Wants to hear how good support gives back, in all kinds of ways
and Joanne Webb who looks after Support & QA for the Tracker team at Pivotal Labs.
How to support your customers painlessly (for you and them) - Denver Startup...Joanne Webb
Presented at Denver Startup Week - 2014
http://www.denverstartupweek.org/schedule/400-how-to-support-your-customers-painlessly-for-you-and-them
A good experience can win you incredibly loyal customers. Your awesome product is the biggest part of that, but helping people find the answers they need, managing feedback and responding to issues well, is vital. Every customer contact can provide you with great information, and finding out what people are looking for can be an invaluable guide for product decisions. But all those conversations can get overwhelming, especially for small teams. To get gain over pain, we'll run
through straightforward, scalable ways to look after and learn from your customers, without it becoming a black hole of effort.
So who is this "we"?
Anyone who's startup either:
- Hasn't tackled providing support yet
- Would like a few tips for making support easier
- Wants to hear how good support gives back, in all kinds of ways
and Joanne Webb who looks after Support & QA for the Tracker team at Pivotal Labs.
19. Dinars + Sopars 1595.00 € SI AGAFO EL COMPLET EM SURT MES ECONÒMIC, AIXÍ QUE L'AGAFARÉ! DONCS ET SURTIRÀ TOT PER 1764.00 €
20. ENTRE ELS BITLLETS I L'HOTEL PUJARÀ UN TOTAL DE 7350,49 € D'ACORD, GRÀCIES!
21. JA M'HE AGAFAT TOTS ELS BANYADORS JA QUE ALLÀ I A UNA MITJANA DE 35º!
22. DESPRÉS DE 27 HORES I MITJA D'AVIÓ ENTRE ESCALES I ESPERES...
23. ANIRÉ A VEURE L'HABITACIÓ AVEURE SI ES TAN LUXOSA COM LA QUE EM DEIA LA DE L'AGENCIA...
24. VAIG A BUSCAR UNA GUIA PER VEURE QUINES ACTIVITATS PODRIA FER
25.
26. Excursió d'un dia a Green Island. Activitats: *Passejada per una barca, que la seva part inferior és de vidre i et permet veure l'interior del mar. *Snorkel Total: 54,64 € DILLUNS
27. Excursió d'un dia al Kuranda Scenic Activitats: *Passejada en el telemirador *Parc natural temàtic Total: 67,75 € DIMARTS
28. Passejades Activitats: *Passejada per sobre el mar en helicòpter Duració: de 9h a 10h Total: 305,97 € *Tarda a la piscina de l'hotel DIMECRES
29. Passeig en globus aeroestàtic Activitats: *Passeig en globus aeroestàtic Total: 163,91 € *Tarda de relax a la platja. DIJOUS
