Presentation held at NIAS (13/12/12) by Roberta D'Alessandro on the pro's and cons of Open Access publishing. http://www.nias.nl/Pages/NIA/34/436.bGFuZz1FTkc.html
Third thought by ev lucas : Four Level of interactionRoshan Dhital
Third thought is a story by EV Lucas an english writer... This slide contains all four levels i.e. comprehension, interpretation, critical thinking, and assimilation. Useful for university students
How to generate Customer Loyalty in your Contact Centers?Luc_Francis_Jacobs
This short webcasts explains how you can use the interactions with your Customers through your Contact Centers in order to generate more loyalty, positive word of mouth and ultimately saving a lot of marketing money and get more revenues.