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The Workforce of the Future as it Applies to the U.S.
Healthcare System
Ben Frasier – July, 2022
Context
As a nation, we are faced with a critical health care worker
shortage that needs both immediate and long-term solutions.
Everyone is affected by healthcare: as citizens whose health
and that of our loved ones is affected by how well our
healthcare system is functioning; as healthcare staff who are
facing increasing levels of burnout and lack of motivation to
work within a broken system; as healthcare administrators
whose job it is to optimize resources to ensure that patients
receive comprehensive and equitable care and that healthcare
workers receive the support they need to thrive in a safe
working environment; to legislators whose job it is to create
practices and policies that allow the healthcare system to
achieve these goals.
It is an erroneous assumption that the overwhelm and stress
of the COVID-19 pandemic created the problems in our
healthcare system. What the pandemic did was exacerbate
existing problems and provide stakeholders with an
opportunity to examine areas of weakness so that we can
address them before the situation worsens.
The current climate in many hospitals and clinics in the U.S. is
dire. In addition to staff being overworked and overwhelmed,
a short-term solution many facilities have adopted has been
hiring traveling nurses. Traveling nurses are often paid as
much as 10x their local counterparts, exacerbating a climate of
feeling underpaid and underappreciated on the part of the
nursing workforce who feel the resources should be used to
improve working conditions for local staff and further
deteriorating an already delicate climate of mistrust among
hospital staff and administrators as narrated in a widely
watched interview with nurses with NY Times reporters.
Healthcare workforce shortage background in numbers
An approach to healthcare workforce shortage
The focus of this paper will be on the effects of unfavorable healthcare workforce demographics, legislation and hospital policies,
combined with an aging population that has created pressure to fulfill critical skill sets within our healthcare system and explore
solutions to the current healthcare crisis in the U.S. through four main pillars: 1) technology; 2) administrative measures; 3) credentials
and licensing and; 4) legislature.
Pillar synopsis
I. Technology can address shortages, relieve practitioner burnout and improve patient care particularly in underserved
populations through telemedicine, virtual hospitals and robotics.
II. Administrative measures can address healthcare worker job satisfaction through increasing diversity in the healthcare
workforce offering flexible hours, increasing the range of health care worker wellness programs to include PTSD from the
Covid-19 pandemic and establishing and adhering to ideal nurse/patient ratios.
III. Lack of credentialed workers can be addressed through micro-credentialing, loosening restrictions on international
healthcare professionals who wish to practice in the U.S and addressing the physician shortage.
IV. Legislative measures can be taken to adopt a holistic approach to wellness through public education, increasing access to
affordable health care and making the pandemic reimbursements permanent.
Solutions to the Healthcare Workforce Shortage in the U.S.
I. Technological solutions
The solution Background and benefits Implementation challenges and models
Telemedicine and
Virtual hospitals
• 2 in 3 clinicians reported that they prefer
virtual-only or hybrid treatment settings. This is
a big jump from before the pandemic. (7)
• Patients are onboard as well with 88% of
Americans stating that they would prefer to
keep telehealth as an option even after the
pandemic is over. (8)
• Virtual hospitals can stem the doctor shortage,
particularly in rural and underserved areas,
allowing for physician-led treatment in areas
where many patients often don’t get to see a
general practitioner.
• 76% of clinicians think virtual care should be
taught in medical school and advanced nursing
programs. (7)
• 63% of clinicians believe that virtual primary
care will surpass in-person care within five years
(2027) (7)
• Inconvenient or unreliable transportation can
interfere with consistent access to health care,
potentially contributing to negative health
outcomes. Studies have shown that lack of
transportation can lead to patients, especially
those from vulnerable populations, delaying or
• Virtual hospitals are a great solution in theory,
but in reality, there are a number of potential
downsides and challenges to implementation
such as:
o Patient access to and ability to use the
necessary technology (wifi, messaging
platforms, video platforms and apps)
o The need to have on-site technical
support and training for health care
staff.
o Patients relying on virtual care when a
personal visit is needed. (10)
• A survey of 400 doctors and nurses, 46%
said they felt inadequately trained in virtual
care. (7)
• A study by University of Texas MD
Anderson Cancer Center (MDACC) and
Texas A&M University’s Mays Business
School lays out a comprehensive blueprint
on how to successfully implement virtual
care practices through DIBS
(Documentation, Integration, Best Practices
and Support). (11)
skipping medication, rescheduling or missing
appointments, and postponing care.
Transportation barriers and residential
segregation are also associated with late-stage
presentation of certain medical conditions (e.g.,
breast cancer). (9)
Robotics • A number of studies reveal that robotics reduce
surgeon fatigue, preventing burnout among
surgeons and reducing risk to patients.
• In 2019, 60% of non-metropolitan counties in
the US were without an active general surgeon.
Teleoperated robotics could fill in the gap and
increase healthcare equity in underserved
populations.
• The majority of nursing home and assisted living
communities in the U.S. are short-staffed and
unable to successfully recruit needed staff to fill
their ranks. Robotic work aides can perform
tasks such as fetching equipment, transporting
medication and specimens, transferring patients
between beds, chairs, toilets and showers.
• Robots can also be effective in providing
conversation and companionship to stem the
effects of loneliness and isolation and promote
well-being.
• Studies have shown how robotic assistants in
nursing homes in Japan, the nation with the
• The challenges of adopting robotics lie
primarily with the cost. They are still an
expensive solution.
• In Japan, legislators implemented policies
to stimulate innovation in the area of
medical robotics and incentives to hospitals
and care facilities who adopted them. (12)
largest percentage of elderly population in the
world, have filled in gaps in the healthcare
workforce, and increased the ability of nursing
home administrators to offer flexible contracts
to nursing staff, reducing burnout and
increasing retention overall. (12)
II. Administrative solutions
The Solution Background and Benefits Implementation challenges and models
Increase staff
diversity at all levels
Diversity, Equity and Inclusion (DEI) has become a
buzzword for employers and DEI related job postings
increased from May to September 2020 by 123%. (13)
However, there’s distance to go from a buzzword to an
integrated approach to staffing.
• Males comprise only 9.4% of registered
nurses, but 49% of U.S. population
• Whites comprise 80.6% of nurses, but
only 60% of the U.S. population
According to the Association of American Medical
Colleges:
• Females comprise only 36% of physicians,
but 51% of U.S population
• Blacks comprise only 5% of physicians,
but 13% of U.S. population
• Hispanics comprise only 6% of physicians,
but 19% of U.S. population
• Whites comprise 75% of Nurse
Practitioners, Physical Therapists and
Occupational Therapists, but only 60% of U.S.
population
• Harvard .H. Chan School of Public Health
published an article that encourages health
care centers to consider the following
factors around integrating a more diverse
work culture:
1. Understand the mission and purpose of
the organization, and the mission and
purpose of the office within that
framework. Make sure to ask: Why are
we doing this work? And how does it
actually impact our organization?
2. Consider the metaphorical “seat at the
table” of this person or group. How do
they integrate into the rest of the
leadership structure? Is there an
identified place for them? Do they have
a voice and authority? Are they able to
make policy changes? How much
autonomy do they have?
3. Think about how organizational
infrastructure can support these
changes. What does the rest of the
organization look like? How are changes
implemented? Is there a long-term plan
Disparities in healthcare outcomes by ethnicity are
unfortunately a real problem. For
examples, studies have shown that:
• African-American women with breast
cancer are 67 percent more likely to die from
the disease than are Caucasian women.
• The mortality rate for African-American
infants is almost 5 times greater than it is for
white children.
• Hispanic and African American youth are
substantially more likely to die from diabetes
than white populations.
• Even when controlling for access-related
factors, such as patients’ insurance status and
income, some racial and ethnic minority
groups are still more likely to receive lower-
quality health care.
It can be inferred that one of several reasons for these
disparities may be tied to a lack of diversity in
healthcare. According to a report by the U.S.
Department of Health and Human Services:
• Hispanic populations are significantly
underrepresented in all of the occupations in
Health Diagnosing and Treating Practitioners
occupations.
• Among Non-Hispanics, Blacks are
underrepresented in all occupations, except
among Dieticians and Nutritionists (15.0
percent), and Respiratory Therapists (12.8
percent).
(and financial resources) to sustain DEI
work? Is there a culture change that
should occur as a part of this work to be
multiculturally supportive?
4. Define what success looks like. What
are the easy, short-term wins that can
help demonstrate that this work is
worth doing—and what are the
medium-to-long-term goals? If these
efforts are not working, what changes
need to be made and how?
5. What resources are available? How
much is the organization investing in DEI
initiatives? (13)
• Provo College’s diversity piece offers proof
that wherever diversity is encouraged and
cultivated, businesses (hospitals included)
perform significantly better:
• A study by the firm McKinsey and
Company entitled “Why Diversity
Matters” found that gender-diverse
companies are 15% more likely to
outperform those non-gender-diverse
companies, and ethnically diverse
companies are 35% more likely to
outperform companies with minimal
diversity.
• Asians are underrepresented Speech–
Language Pathologists (2.2 percent), and
Advanced Practice Registered Nurses (APRN)
(4.1 percent).
• American Indians and Alaska Natives are
underrepresented in all occupations except
Physician Assistants, and have the lowest
representation among Physicians and
Dentists (0.1 percent in each occupation).
(14)
• Diversity even has an effect before a
medical worker enters the field. Studies
have shown that students who study
within a diverse student body and faculty
make better doctors.
• “We argue that student diversity in
medical education is a key component in
creating a physician workforce that can
best meet the needs of an increasingly
diverse population and could be a tool in
helping to end disparities in health and
healthcare,” said coauthor Paul Wimmers,
an assistant professor at the David Geffen
School of Medicine at UCLA.
• There are also findings that support the
position that racial diversity in higher
education is associated with measurable,
positive educational benefits. (14)
Offer flexible
scheduling
• 50% of clinicians said the number one thing they
would change about their jobs was the
administrative burden The second most cited
change was flexible work schedules (29%) Both
of these complaints reflect a high valuation on
time as a factor in job satisfaction. (7)
• The majority of health care workers who report
feelings of burnout are in the early stages of their
careers (ages 30-39) and women are twice as
likely to report burnout as men. (15)
• A comparison study for flexible and
standard scheduling published by
ScienceDirect revealed that 55.4% of care
providers who were given flexible
scheduling reported greater work
satisfaction, 50% reported experiencing
better quality of life and significant
improvement in perception of control over
workload and work-related stress as
• The pandemic response has been gender-
regressive with many women shouldering the
burden of at-home childcare and household care
duties. Flexible scheduling contributes to
attracting and keeping female workers who may
be juggling childcare and work. (16)
• Flexible scheduling empowers healthcare
workers to find better work/life balance,
contributing to higher job satisfaction and
retention. (15)
compared to those with standard
scheduling. (15)
• In the UK, the NHS People Plan for 2020/21
included flexible work scheduling as
imperitive to retaining staff, with dozens of
studies cited to the benefit of flexible
scheduling for several categories of
healthcare workers: “To become a modern
and model employer, we must build on the
flexible working changes that are emerging
through COVID-19. This is crucial for
retaining the talent that we have across the
NHS. Between 2011 and 2018 more than
56,000 people left NHS employment citing
work-life balance as the reason. We cannot
afford to lose any more of our people.” (16)
Ramp up health care
worker wellness to
include PTSD
programs
• Hospitals and healthcare centers are way ahead
of the curve as compared to other industries in
terms of adopting wellness and stress-resilience
programs for staff members including practices
like mindfulness, yoga, meditation and other
stress-reducing practices and this was true
before the pandemic. Here are stats from a 2017
Workplace Health in America Survey conducted
by the Center for Disease Control:
• In order to get health care workers that left
the field to come back and to retain those
who stayed, hospitals need to dedicate
resources to giving them the support they
need including wellness programs that
focus on preventing burnout and
addressing PTSD.
• In response to the elevated stress on
healthcare workers of the Covid-19
pandemic, Mount Sinai opened a Center for
o 83% of hospitals in the United States provide
workplace wellness programs, compared to
46% of all employers.
o 63% of the hospitals offer health screenings,
also known as biometrics, compared to 27%
of all employers.
o 31% of the hospitals provide health coaches,
compared to 5% of all employers.
o 56% of the hospitals have stress-
management programs, compared to 20% of
all employers.
o 55% of the hospitals offer counseling to help
employees stop smoking, compared to 16%
of all employers. (17)
• The pandemic created exponential stress levels
among healthcare workers that needs to be
addressed in kind to retain staff and stem the
drain. Factors such as handling empathy fatigue,
managing covid misinformation, and combating
patient mistrust as well as witnessing high rates
of mortality and being continually understaffed
have caused thousands of healthcare workers to
leave their jobs:
33 percent of clinicians see burnout as the most
significant threat to healthcare organizations,
more so than financial issues (28%) or staffing
shortages (20%) (7)
Stress, Resilience and Personal Growth.
Dennis S. Charney, MD, the Anne and Joel
Ehrenkranz Dean of the Icahn School of
Medicine at Mount Sinai and President for
Academic Affairs for the Mount Sinai Health
System had this to say about the program’s
goals:
“…We estimate 25 to 40 percent of first
responders and health care workers will
experience PTSD as a result of COVID-19.
The success of this program in
understanding and addressing PTSD among
Mount Sinai’s health workers will inform
future efforts to refine, scale up, and adapt
to care for our patients and their families in
the communities we serve but also to
better support health professionals at
institutions throughout our nation and the
world,” Dr. Charney says. “Ultimately, we
hope it becomes a model for enhancing
psychological resilience in frontline health
care workers exposed to COVID-19, thus
ensuring that health care systems nationally
and internationally continue to deliver
outstanding patient-centered care
whatever challenges the future may bring.”
(18)
Establish and adhere
to nurse staffing
minimums
• There is a direct correlation between nurse
staffing and patient mortality. Each one patient
added to a nurse's workload is associated with a 7
percent increase in risk-adjusted mortality following
general surgery. (19)
• In addition to compromised patient care, when
nurses’ patient load is too high, it causes undue
stress on them as they have to make critical
decisions about which patients to attend to and
in what order where an error in judgement or
inability to get to a patient on time can result in
patient death. Zo Schmidt, a registered nurse in a
medical-surgical unit at Kansas City’s Research
Medical Center, said the hospital increased the ratio
of patients to nurses from 4-to-1 to 6-to-1 early in the
pandemic, which has had dire consequences for some
patients. “I know there are patients who are alive
now because I had four patients that day, who I don’t
think would be alive if I had six.” (20)
• The logic that hospitals use for creating high
nurse/patient ratios is to cut costs. In fact,
understaffing increases hospital costs. When
patient care is insufficient, it may result in
extended patient stay, additional treatments or
surgeries, readmissions and other complications
that end up adding more costs and
• Hospital administrators need to win back the
trust of patients and health care workers by
establishing and honoring minimal
nurse/patient staffing requirements. A study by
JAMA Surgery showed that hospitals who
establish and adhere to ideal minimal
nurse/patient ratios produce better patient
outcomes for the same or less than hospitals
with high nurse/patient ratios with 40% less
patients being admitted to costly intensive care
units. (19)
• As of March 2022, 16 states currently
address nurse staffing in hospitals through
either laws or regulations:
o Hospital-based: Eight states with
committees comprised of at least
50% direct care nurses: CT, IL, NV,
NY, OH, OR, TX, WA. One state
where a Chief Nursing Officer
develops a core staffing plan: MN.
o Nurse to patient ratios/standards.
Two states: CA, MA
o Disclosure and/or reporting
requirements. Five states: IL, NJ, NY,
RI, VT (21)
compromising both staff and patient well-being.
(19)
III. Credentialing solutions
The Solution Background and Benefits Implementation challenges and models
Make use of micro-
credentialing • The shelf life of current skill sets is about 5 years
or less
• We have been overly focused on top-of-license
issues, and now we have lost critical help at the
LPN & lower technician levels
• The pandemic curbed nursing school
enrollments
• There are not enough instructors for nursing
programs
• Micro-credentialing can address many of these
issues:
o Micro-credentialing addresses critical skills
gaps for health care workers.
o It also takes the onus off health care
organizations to invest in training for
employees who may then leave to join
another organization.
o It creates a culture of continuous learning
that can prevent organizations from
perpetually struggling to fill in shortages of
workers with relevant skills.
• An example of how micro-credentialing can
fill in critical skills gaps at a low cost to the
healthcare worker and can be gained in a
short time period:
In late 2020, The American Association of
Critical-Care Nurses (AACN) launched a
micro-credential for nurses and healthcare
workers providing direct care for critically ill
patients with COVID-19, making it the first
professional nursing organization to offer a
micro-credential.
“Since the onset of COVID-19, nurses have
looked to AACN for best practice
recommendations, clinical guidelines,
staffing models and emotional support. This
micro-credential responds to the need to
validate the knowledge required to care for
patients with COVID-19,” said Connie
Barden, AACN’s chief clinical officer. “As the
coronavirus continues to have a significant
impact, hospitals need well-educated staff
they can trust to provide safe care to
critically ill patients with COVID-19. This
micro-credential will help to substantiate
that knowledge base.”
o It empowers health care workers to have
more flexibility in their career paths,
increasing job satisfaction and retention.
o The programs are short (a few weeks or
sometimes less), affordable and workers can
learn in their own time. (22)
• Within the healthcare ecosystem, as jobs
become “hybridized and require multiple skill
sets” it is increasingly important for workers to
possess varied skillsets. Previously individuals
could find success in the workplace as
“specialists,” possessing deep knowledge on
only a narrow scope of topics, or “generalists,”
with a more shallow understanding of a wide
variety of topics. The workplace of the future
demands individuals become “versatilists,”
possessing deep knowledge of a wide breadth
of topics. Micro-credentials allow individuals to
demonstrate competence in a variety of areas,
and to update existing or obtain new skills or
knowledge. (23)
“COVID-19 Pulmonary and Ventilator Care”
micro-credential is a 38-question exam that
is designed to validate the entry-level
knowledge of direct care clinicians who
provide pulmonary and ventilator care to
patients with COVID-19. The test plan for
the exam is based on content from AACN’s
free course “COVID-19 Pulmonary, ARDS
and Ventilator Resources.”
All medical professionals are eligible to take
the online exam in order to receive the
“COVID-19 Pulmonary and Ventilator Care”
micro-credential, which includes:
• Validation by AACN, a trusted provider and
resource.
• No distinct eligibility requirements.
• An online verification tool for current and
potential employers.
Individuals can purchase and complete the
exam online, on their own schedule,
conveniently from a home computer or
mobile device.
“COVID-19 Pulmonary and Ventilator Care”
micro-credential exam fees:
• AACN Member - $30
• AACN Nonmember - $45 (24)
Facilitate international
medical graduates to
practice in the United
States
• There are ~270,000 foreign-trained immigrant
healthcare professionals in the U.S. (25)
• 25% of all doctors in the U.S. are foreign-
trained.
• Foreign-trained doctors are more likely to serve
in impoverished and minority communities,
areas that typically lack sufficient physician
staff.
• U.S. immigration policies impede foreign-
trained doctors from legally living and practicing
in the U.S., cutting off a workforce that could
stem hospital shortages.
• Even when living legally in the U.S., foreign-
trained clinicians have to overcome many
obstacles to obtain licensing to practice in the
U.S. Many have to repeat years of coursework
and spend tens of thousands of dollars or more
studying at American institutions in order to
meet the licensing requirements. (26)
• Facing healthcare worker shortages during
the pandemic led to a change in attitude
towards allowing foreign-trained health
care workers to practice in U.S. hospitals:
“A handful of states are easing certain
licensing requirements, creating programs
for foreign-trained doctors to work
alongside U.S.-trained ones, reserving
residency spots for immigrant health
workers and providing help, sometimes
including financial aid, for those working to
get a U.S. license. States hope the efforts
can not only get medical providers to more
places where they are needed—particularly
underserved rural and urban areas—but
also lead to more professionals who speak
the same language as and are culturally
attuned to those they treat in an ever more
diverse America.” (25)
• Indiana recently passed HEA 1003 whose
main objective is to curb the state’s
projected nursing shortage of 5,000 nurses
by 2031. The law will stimulate enrollment
in nursing courses by allowing for more
flexibility for students to complete nursing
courses, including allowing foreign students
to complete nursing courses in the state.
(27)
Work on addressing
the physician shortage
• In 2019, the United States had nearly 20,000
fewer doctors than required to meet the
country’s health care needs, according to an
estimate by the Association of American
Medical Colleges, which analyzes the physician
workforce. At the current rate, the group said,
that gap could grow as high as 124,000 by 2034,
including a shortage of as many as 48,000
primary care doctors. “Within the next 10 years,
two of every five physicians in the workforce
will be 65 or older,” said Michael Dill, the
group’s workforce studies director. Meanwhile,
the population also is aging and requiring more
health care. “Just when we need physicians
more, we will have a large cohort of physicians
reaching retirement age,” he said. There aren’t
enough physicians in training to replace them.
(20)
• A popular solution to the physician shortage has
been to utilize physician’s assistants and nurses.
According to the AMA, using nurses rather than
physicians leads to more tests and consultations
than if the patient had been seen by a physician.
This ends up being more costly, rather than
saving money and compromises patient care:
• In addition to facilitating the legalization
and licensing of foreign-trained doctors as
discussed in the box above, there are other
measures that can be taken to expand the
number of practicing physicians in areas
where there are shortages according to a
publication by the AMA:
o Expand GME slots.
o Offer loan forgiveness for practicing
in shortage areas
o Initiate programs that encourage
students from shortage areas to
pursue medical careers.
o Expand the use of telehealth.
• Christine Bishof, MD, said using
teleneurology and telenephrology services
has worked out well at the two Central
Illinois facilities where she practices
emergency medicine: OSF Heart of Mary
Medical Center in Urbana, and OSF Sacred
Heart Medical Center in Danville. “It’s really
been fantastic,” said Dr. Bishof, an AMA
member and speaker of the Illinois State
Medical Society. “It has really improved our
ability to manage patients who need those
consultive services,” she added. “It’s as easy
“The AMA is deeply concerned with the notion
that patients in rural and underserved areas,
often a vulnerable and medically complex
population, should settle for care from a health
care provider with a fraction of the education
and clinical training of physicians,” says an AMA
Advocacy Resource Center issue brief, “Access
to Care” (PDF, members only). “All patients,
regardless of ZIP code, deserve care led by a
physician,” the brief adds, noting that
“physician-led care is equitable care.” (28)
as rolling the robot in the room and the
specialists log on, do their assessments, and
they’re able to give us feedback in real
time. I think it’s very viable.” (28)
Implement licensing
that’s valid country-
wide
• Flexible state licensing combined with
telehealth and virtual hospitals allows hospitals
to redistribute healthcare practitioners to areas
where they are needed.
• 58% of health care workers want to be licensed
in more states. (7)
• Many states relaxed licensing requirements
during the pandemic to enable out-of-
staters to practice within their borders. This
not only made it easier for hospitals in need
to fill their ranks with clinicians from areas
that weren’t as severely impacted, but it
also allowed clinicians more flexibility and
mobility. Hochul and Republican Gov. Kristi
Noem of South Dakota want to make those
changes permanent to attract more providers.
Vermont Republican Gov. Phil Scott signed a
law allowing medical providers licensed in other
states to continue telemedicine services for
Vermont patients. And Pritzker and Democratic
Gov. Jared Polis of Colorado have considered
eliminating licensing fees for health care
workers. (20)
IV. Legislative solutions
The Solution Background and Benefits Implementation challenges and models
Preventive measures
through public health
campaigns
• As seen with the Covid-19 pandemic, the need
for consistent and humanized information is
paramount to gaining public trust and allow
health care workers to do their jobs,
effectively preventing the spread of infectious
disease. The same is true for public health
messages in general. While the Covid-19
pandemic pushed public health authorities to
utilize non-traditional tools such as AI, apps
and social media to track the disease, answer
questions and spread information, the same
efforts can be made to address public health
issues in non-crisis mode.
• The worst of the workforce resignations have
been in the acute-care setting. Many hospitals
are overwhelmed due in part to ineffective
public health outreach that would prevent
patients from needing acute care.
• In terms of the culture of our health system as
a whole, there is no reward for creating the
absence of disease. Much of our health system
can be summed up as “wait until you get sick,
• Making wellness incentives and programs
part of company cultures on a broader
scale can help to improve employee health
and stimulate healthy lifestyle practices
that prevent disease. (30)
• Expanding wellness and health campaigns
in schools, educating children and families
on healthy lifestyle choices, including diet,
exercise, mental health and wellness are
important measures in preventing disease.
(31)
• The state of Georgia implemented a
program called Growing Fit which offered
comprehensive health education toolkits
and staff trainings to 302 schools to combat
child obesity and promote early childhood
health and wellness. (32)
• Billboards are great, AI is better. Dollars
spent on public health outreach campaigns
can optimize their effectiveness through
the strategic use of AI and personalized
then we care for you.” If we can figure out the
wellness side of equation, this may help with
the shortage side of the equation.
• By eliminating behavior-related risk factors, ~
40% of all cancer-related cases and ~80% of all
heart diseases, diabetes and stroke could be
prevented. (29)
messaging, engaging cultural influencers
and understanding behavioral theories. (29)
Increase state funding of
nursing programs
“The average age of employed registered
nurses climbed from nearly 43 to nearly 48 between
2000 and 2018, and nearly half are now over 50,
according to the University of St. Augustine for Health
Sciences in Florida.
The U.S. Bureau of Labor Statistics estimates that
each year through 2030, there will be nearly 195,000
vacancies for registered nurses. The St. Augustine
report says that the profession isn’t producing
registered nurses fast enough to meet the demand.”
(20)
“Several governors, including those in Alabama,
Colorado, Maine, New York and Wisconsin, have
pushed for higher compensation for health care
workers.
In her state of the state address, Democratic Gov.
Janet Mills in Maine cited the state’s investment of
$600 million in state and federal funds to raise
Medicaid reimbursement rates, which would
increase payment to doctors who see low-income
patients. She proposed spending $50 million more.
New York Gov. Kathy Hochul, another Democrat,
proposed making a $10 billion, multiyear
investment in the health care workforce to raise
the Medicaid reimbursement rate, provide
retention bonuses to frontline medical providers
and increase the pipeline of those going into health
care. The New York legislature is discussing an
even higher financial commitment.
Governors in Alaska, Georgia, Hawaii, Maine, New
Mexico and Oklahoma proposed expanding
education programs to train more nurses and other
medical providers. Georgia Republican Gov. Brian
Kemp, for example, said he was including millions
of dollars in his budget proposal to train more
nurses and add medical residency slots. Over time,
he said, the goal is to increase the health care
workforce by 1,300.
Alaska Republican Gov. Mike Dunleavy cited a state
grant of $2.1 million to train and retain nursing
faculty.
In Iowa, Republican Gov. Kim Reynolds announced
a new apprenticeship program for high school
students that would enable them to become
certified nursing assistants before they graduated.
Reynolds, Hochul and Democrats J.B. Pritzker of
Illinois and Daniel McKee of Rhode Island pledged
additional scholarships, tuition reimbursement or
loan forgiveness for students training in health
care, particularly for those who stay to practice in
those states.” (20)
Expanding affordable
health care prevents
acute disease
• The Affordable Care Act (Obamacare),
Medicaid, Medicare depend on preventive
care to lower costs.
• Expanding affordable health services like
Medicaid and Medicare works. A Health
Affairs study conducted in 2018 found a
40% increase in diabetes prescriptions
• Hospital care accounts for 1/3 of health care
costs in the U.S. (33)
• Affordable healthcare allows more people to
access health care providers for non-acute
problems, giving an opportunity for healthcare
providers to catch conditions early and provide
solutions to prevent the condition from
reaching a critical point that would require
more extensive treatment and hospitalization.
• Affordable access to these and other services
can significantly impact long-term health care
and prevent the onset of acute diseases:
-Annual physicals
-Gynecological visits
-Allergy medications
-Insulin
-Colonoscopies and mammograms
-Screenings for high blood pressure and high
cholesterol
being filled in states that had expanded
Medicaid with no increase found in states
that had not expanded Medicaid. (34)
• According to a 2019 study, Medicaid
expansion was associated with 19,200
fewer deaths among older low-income
adults from 2013 to 2017; 15,600
preventable deaths occurred in states that
did not expand Medicaid.
• Essential health benefits help disabled
people access necessary services. Prior to
the ACA, 45 percent of individual market
plans did not cover SUD services and 38
percent did not cover mental health care.
Following ACA implementation, people with
mental health conditions became
significantly less likely to report unmet
need due to cost of mental health care.
• About one-quarter to one-third of new
enrollees under Medicaid expansion are
children.
• 20 million fewer Americans are uninsured
since the Affordable Care Act was
implemented. (35)
Permanent increase in
public health budgets
• 77% of clinicians believe policymakers should
make the current reimbursement changes that
were created in response to the pandemic
permanent. (7)
• “The pandemic has persuaded and forced
the governments to inject much-needed
funds into the health system. The health
system has seen the allocation of
unprecedented amounts of finances that
have the potential to change the whole
outlook of the health system, making it
stronger and more responsive to the needs
of populations. However, the government
needs to create a permanent budget cap
exemption mechanism for public health
functions that are critical to prevent,
detect, and respond to infectious diseases.
This mechanism is a potential road for
stable and increased funding for public
health for the long term.” (36)
Conclusion
There is no quick fix to the healthcare worker shortage and no single solution. A multi-faceted approach that encompasses the major
pillars outlined above can bring benefits to healthcare workers and patients as evidenced in the implementation examples. Likewise,
a solution that solves one problem also indirectly solves others. For example, by facilitating the licensing for foreign-trained healthcare
workers, hospitals can fill their thinning ranks of physicians and incorporate more diversity into their institutions. By focusing on
preventive medicine, we can lower the percentages of acute patients and remove the strain on that overtaxed, understaffed and costly
sector of healthcare. Virtual hospitals and telemedicine make flexible scheduling more feasible, alleviating stress for nursing staff and
increasing access to vulnerable populations. Given the domino effect that one solution can have on others, it’s time we start tackling
some of these issues to improve our healthcare system and support our healthcare workers and patients with the best possible public
health policies, use of available technology, administrative support and revision of an outdated credentialing system. A better
healthcare system equals a better working environment for the workforce of the future.
Sources:
1. U.S. Bureau of Labor Statistics; Cassella, M.: “The pandemic drove women out of the workforce. Will they come back?”Politico, July 22, 2021.
2. U.S. Bureau of Labor Statistics.
3. Heggeness, M.L., et al.: “Tracking Job Losses for Mothers of School-Age Children During a Health Crisis,” U.S. Census Brueau, March 3, 2021.
4. Cassella, Politico.
5. Saad, L. and Wigert, B.: “Remote Work Persisting and Trending Permanent,” Gallup, Oct. 13, 2021.
6. Kanno-Youngs, Zolan “U.S. Jobs Report for April Shows More Strong Gains,” New York Times, May 6, 2022.
7. “The Great Reexamination,” Wheel
8. Lagasse, Jeff: “Most Consumers Want to Keep Telehealth After the Covid-19 Pandemic,” Healthcare Finance, April 12, 2021.
9. “Access to Health Services,” Healthy People 2020, Office of Disease Prevention and Health Promotion.
10. Mohammed, Heba Tallah et al: “Exploring the Use and Challenges of Implementing Virtual Visits During COVID-19 in Primary Care and Lessons in
Sustained Use,” Plos One, June 24, 2021
11. Offodile, Anaeze C. II, et al.: “A Framework for Designing Excellent Virtual Health Care,” Harvard Business Review, April 19, 2022.
12. Chamzas, Constantinos, et al: “Human Health and Equity in an Age of Robotics and Intelligent Machines,” National Academy of Medicine, March 21,
2022.
13. Igoe, Katherine J.: “Approaching Diversity, Equity and Inclusion Through a Future-Oriented Lens,” Harvard T.H. Chan School of Public Health, June 22,
2022.
14. “The Importance of Diversity in Healthcare and How to Promote It: Diversity Benefits Healthcare Organizations, Workers, and Patients,” Provo College,
June 1, 2022.
15. Sullivan, AB et al.: “Effects of Flexible Scheduling and Virtual Visits on Burnout for Clinicians,” ScienceDirect, March 10, 2022.
16. Nicholas, Katie. “Literature Search: Flexible working in healthcare.” UK: Health Education England Knowledge Management Team, September 9, 2020.
17. “Hospital Employees’ Health,” Workplace Health Promotion, Centers for Disease Control and Prevention.
18. Mount Sinai Announces Center for Stress, Resilience and Personal Growth, Mount Sinai, April 30, 2020.
19. Aiken, Linda H. PhD, RN, et al.: “Hospital Nurse Staffing and Patient Outcomes,” ScienceDirect, June 7, 2018.
20. Ollove, Michael: “Health Worker Shortage Forces States to Scramble,” Pew, March 25, 2022.
21. “Advocating for Safe Staffing,” American Nurses Association.
22. Perna, Mark C.: “Small but Mighty: Why Micro-Credential are Huge for the Future of Work,” Forbes, October 5, 2021.
23. Jackson, Kathryn et al.: “Micro-credentials and the Shifting Healthcare Ecosystem,” Rosalind Franklin University of Medicine and Science.
24. “COVID-19 Micro-Credential Among First for Clinical Care,” American Association of Critical-Care Nurses, October 6, 2020.
25. Ollove, Michael: “Doctors Trained Abroad Want to See You Now,” Pew, March 6, 2022.
26. Special Report:“Foreign-Trained Doctors are Critical to Serving Many U.S. Communities,” American Immigration Council, January 2018.
27. “Rep. May: New Law Will Help Fix the Nursing Shortage,” May 10, 2022.
28. Robeznieks, Andis: “Why Physician-led Care Teams are Key to Battling Doctor Shortage,” AMA, April 20, 2022.
29. Krawiec, RJ et al.: “The Future of Public Health Campaigns,” Deloitte, August 18, 2021.
30. Bradley, Kent L et al.: “The Role of Incentives in Health – Closing the Gap,” Military Medicine, AMSUS The Society of Federal Health Professionals,
November 21, 2018.
31. Healthy People 2030: Children, U.S. Department of Health and Human Services, Office of Disease Prevention and Health Promotion.
32. “Wellness Policies in Early Childhood Education Centers: Growing Fit in Georgia,” U.S. Department of Health and Human Services, Office of Disease
Prevention and Health Promotion, January 8, 2019.
33. Kurani, Nisha et al.: “How Has U.S. Spending on Healthcare Changed Over Time?” Peterson-KFF Health System Tracker, February 25, 2022.
34. Myerson, Rebecca et al.: “Medicaid Eligibility Expansion May Address Gaps in Access to Diabetes Medications,” Health Affairs, August 2018.
35. Calsyn, Maura et al.: “10 Ways the ACA Has Improved Health Care in The Past Decade,” American Progress, March 23, 2020.
36. Bashier, Haitham PhD. et al.: “The Anticipated Future of Public Health Services Post COVID-19: Viewpoint,” National Library of Medicine, June 18,
2021.

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The Workforce of the Future - Ben Frasier.pdf

  • 1. The Workforce of the Future as it Applies to the U.S. Healthcare System Ben Frasier – July, 2022 Context As a nation, we are faced with a critical health care worker shortage that needs both immediate and long-term solutions. Everyone is affected by healthcare: as citizens whose health and that of our loved ones is affected by how well our healthcare system is functioning; as healthcare staff who are facing increasing levels of burnout and lack of motivation to work within a broken system; as healthcare administrators whose job it is to optimize resources to ensure that patients receive comprehensive and equitable care and that healthcare workers receive the support they need to thrive in a safe working environment; to legislators whose job it is to create practices and policies that allow the healthcare system to achieve these goals. It is an erroneous assumption that the overwhelm and stress of the COVID-19 pandemic created the problems in our healthcare system. What the pandemic did was exacerbate existing problems and provide stakeholders with an opportunity to examine areas of weakness so that we can address them before the situation worsens. The current climate in many hospitals and clinics in the U.S. is dire. In addition to staff being overworked and overwhelmed, a short-term solution many facilities have adopted has been hiring traveling nurses. Traveling nurses are often paid as much as 10x their local counterparts, exacerbating a climate of feeling underpaid and underappreciated on the part of the nursing workforce who feel the resources should be used to improve working conditions for local staff and further deteriorating an already delicate climate of mistrust among hospital staff and administrators as narrated in a widely watched interview with nurses with NY Times reporters.
  • 2. Healthcare workforce shortage background in numbers
  • 3.
  • 4. An approach to healthcare workforce shortage The focus of this paper will be on the effects of unfavorable healthcare workforce demographics, legislation and hospital policies, combined with an aging population that has created pressure to fulfill critical skill sets within our healthcare system and explore solutions to the current healthcare crisis in the U.S. through four main pillars: 1) technology; 2) administrative measures; 3) credentials and licensing and; 4) legislature. Pillar synopsis I. Technology can address shortages, relieve practitioner burnout and improve patient care particularly in underserved populations through telemedicine, virtual hospitals and robotics. II. Administrative measures can address healthcare worker job satisfaction through increasing diversity in the healthcare workforce offering flexible hours, increasing the range of health care worker wellness programs to include PTSD from the Covid-19 pandemic and establishing and adhering to ideal nurse/patient ratios. III. Lack of credentialed workers can be addressed through micro-credentialing, loosening restrictions on international healthcare professionals who wish to practice in the U.S and addressing the physician shortage. IV. Legislative measures can be taken to adopt a holistic approach to wellness through public education, increasing access to affordable health care and making the pandemic reimbursements permanent.
  • 5. Solutions to the Healthcare Workforce Shortage in the U.S. I. Technological solutions The solution Background and benefits Implementation challenges and models Telemedicine and Virtual hospitals • 2 in 3 clinicians reported that they prefer virtual-only or hybrid treatment settings. This is a big jump from before the pandemic. (7) • Patients are onboard as well with 88% of Americans stating that they would prefer to keep telehealth as an option even after the pandemic is over. (8) • Virtual hospitals can stem the doctor shortage, particularly in rural and underserved areas, allowing for physician-led treatment in areas where many patients often don’t get to see a general practitioner. • 76% of clinicians think virtual care should be taught in medical school and advanced nursing programs. (7) • 63% of clinicians believe that virtual primary care will surpass in-person care within five years (2027) (7) • Inconvenient or unreliable transportation can interfere with consistent access to health care, potentially contributing to negative health outcomes. Studies have shown that lack of transportation can lead to patients, especially those from vulnerable populations, delaying or • Virtual hospitals are a great solution in theory, but in reality, there are a number of potential downsides and challenges to implementation such as: o Patient access to and ability to use the necessary technology (wifi, messaging platforms, video platforms and apps) o The need to have on-site technical support and training for health care staff. o Patients relying on virtual care when a personal visit is needed. (10) • A survey of 400 doctors and nurses, 46% said they felt inadequately trained in virtual care. (7) • A study by University of Texas MD Anderson Cancer Center (MDACC) and Texas A&M University’s Mays Business School lays out a comprehensive blueprint on how to successfully implement virtual care practices through DIBS (Documentation, Integration, Best Practices and Support). (11)
  • 6. skipping medication, rescheduling or missing appointments, and postponing care. Transportation barriers and residential segregation are also associated with late-stage presentation of certain medical conditions (e.g., breast cancer). (9) Robotics • A number of studies reveal that robotics reduce surgeon fatigue, preventing burnout among surgeons and reducing risk to patients. • In 2019, 60% of non-metropolitan counties in the US were without an active general surgeon. Teleoperated robotics could fill in the gap and increase healthcare equity in underserved populations. • The majority of nursing home and assisted living communities in the U.S. are short-staffed and unable to successfully recruit needed staff to fill their ranks. Robotic work aides can perform tasks such as fetching equipment, transporting medication and specimens, transferring patients between beds, chairs, toilets and showers. • Robots can also be effective in providing conversation and companionship to stem the effects of loneliness and isolation and promote well-being. • Studies have shown how robotic assistants in nursing homes in Japan, the nation with the • The challenges of adopting robotics lie primarily with the cost. They are still an expensive solution. • In Japan, legislators implemented policies to stimulate innovation in the area of medical robotics and incentives to hospitals and care facilities who adopted them. (12)
  • 7. largest percentage of elderly population in the world, have filled in gaps in the healthcare workforce, and increased the ability of nursing home administrators to offer flexible contracts to nursing staff, reducing burnout and increasing retention overall. (12)
  • 8. II. Administrative solutions The Solution Background and Benefits Implementation challenges and models Increase staff diversity at all levels Diversity, Equity and Inclusion (DEI) has become a buzzword for employers and DEI related job postings increased from May to September 2020 by 123%. (13) However, there’s distance to go from a buzzword to an integrated approach to staffing. • Males comprise only 9.4% of registered nurses, but 49% of U.S. population • Whites comprise 80.6% of nurses, but only 60% of the U.S. population According to the Association of American Medical Colleges: • Females comprise only 36% of physicians, but 51% of U.S population • Blacks comprise only 5% of physicians, but 13% of U.S. population • Hispanics comprise only 6% of physicians, but 19% of U.S. population • Whites comprise 75% of Nurse Practitioners, Physical Therapists and Occupational Therapists, but only 60% of U.S. population • Harvard .H. Chan School of Public Health published an article that encourages health care centers to consider the following factors around integrating a more diverse work culture: 1. Understand the mission and purpose of the organization, and the mission and purpose of the office within that framework. Make sure to ask: Why are we doing this work? And how does it actually impact our organization? 2. Consider the metaphorical “seat at the table” of this person or group. How do they integrate into the rest of the leadership structure? Is there an identified place for them? Do they have a voice and authority? Are they able to make policy changes? How much autonomy do they have? 3. Think about how organizational infrastructure can support these changes. What does the rest of the organization look like? How are changes implemented? Is there a long-term plan
  • 9. Disparities in healthcare outcomes by ethnicity are unfortunately a real problem. For examples, studies have shown that: • African-American women with breast cancer are 67 percent more likely to die from the disease than are Caucasian women. • The mortality rate for African-American infants is almost 5 times greater than it is for white children. • Hispanic and African American youth are substantially more likely to die from diabetes than white populations. • Even when controlling for access-related factors, such as patients’ insurance status and income, some racial and ethnic minority groups are still more likely to receive lower- quality health care. It can be inferred that one of several reasons for these disparities may be tied to a lack of diversity in healthcare. According to a report by the U.S. Department of Health and Human Services: • Hispanic populations are significantly underrepresented in all of the occupations in Health Diagnosing and Treating Practitioners occupations. • Among Non-Hispanics, Blacks are underrepresented in all occupations, except among Dieticians and Nutritionists (15.0 percent), and Respiratory Therapists (12.8 percent). (and financial resources) to sustain DEI work? Is there a culture change that should occur as a part of this work to be multiculturally supportive? 4. Define what success looks like. What are the easy, short-term wins that can help demonstrate that this work is worth doing—and what are the medium-to-long-term goals? If these efforts are not working, what changes need to be made and how? 5. What resources are available? How much is the organization investing in DEI initiatives? (13) • Provo College’s diversity piece offers proof that wherever diversity is encouraged and cultivated, businesses (hospitals included) perform significantly better: • A study by the firm McKinsey and Company entitled “Why Diversity Matters” found that gender-diverse companies are 15% more likely to outperform those non-gender-diverse companies, and ethnically diverse companies are 35% more likely to outperform companies with minimal diversity.
  • 10. • Asians are underrepresented Speech– Language Pathologists (2.2 percent), and Advanced Practice Registered Nurses (APRN) (4.1 percent). • American Indians and Alaska Natives are underrepresented in all occupations except Physician Assistants, and have the lowest representation among Physicians and Dentists (0.1 percent in each occupation). (14) • Diversity even has an effect before a medical worker enters the field. Studies have shown that students who study within a diverse student body and faculty make better doctors. • “We argue that student diversity in medical education is a key component in creating a physician workforce that can best meet the needs of an increasingly diverse population and could be a tool in helping to end disparities in health and healthcare,” said coauthor Paul Wimmers, an assistant professor at the David Geffen School of Medicine at UCLA. • There are also findings that support the position that racial diversity in higher education is associated with measurable, positive educational benefits. (14) Offer flexible scheduling • 50% of clinicians said the number one thing they would change about their jobs was the administrative burden The second most cited change was flexible work schedules (29%) Both of these complaints reflect a high valuation on time as a factor in job satisfaction. (7) • The majority of health care workers who report feelings of burnout are in the early stages of their careers (ages 30-39) and women are twice as likely to report burnout as men. (15) • A comparison study for flexible and standard scheduling published by ScienceDirect revealed that 55.4% of care providers who were given flexible scheduling reported greater work satisfaction, 50% reported experiencing better quality of life and significant improvement in perception of control over workload and work-related stress as
  • 11. • The pandemic response has been gender- regressive with many women shouldering the burden of at-home childcare and household care duties. Flexible scheduling contributes to attracting and keeping female workers who may be juggling childcare and work. (16) • Flexible scheduling empowers healthcare workers to find better work/life balance, contributing to higher job satisfaction and retention. (15) compared to those with standard scheduling. (15) • In the UK, the NHS People Plan for 2020/21 included flexible work scheduling as imperitive to retaining staff, with dozens of studies cited to the benefit of flexible scheduling for several categories of healthcare workers: “To become a modern and model employer, we must build on the flexible working changes that are emerging through COVID-19. This is crucial for retaining the talent that we have across the NHS. Between 2011 and 2018 more than 56,000 people left NHS employment citing work-life balance as the reason. We cannot afford to lose any more of our people.” (16) Ramp up health care worker wellness to include PTSD programs • Hospitals and healthcare centers are way ahead of the curve as compared to other industries in terms of adopting wellness and stress-resilience programs for staff members including practices like mindfulness, yoga, meditation and other stress-reducing practices and this was true before the pandemic. Here are stats from a 2017 Workplace Health in America Survey conducted by the Center for Disease Control: • In order to get health care workers that left the field to come back and to retain those who stayed, hospitals need to dedicate resources to giving them the support they need including wellness programs that focus on preventing burnout and addressing PTSD. • In response to the elevated stress on healthcare workers of the Covid-19 pandemic, Mount Sinai opened a Center for
  • 12. o 83% of hospitals in the United States provide workplace wellness programs, compared to 46% of all employers. o 63% of the hospitals offer health screenings, also known as biometrics, compared to 27% of all employers. o 31% of the hospitals provide health coaches, compared to 5% of all employers. o 56% of the hospitals have stress- management programs, compared to 20% of all employers. o 55% of the hospitals offer counseling to help employees stop smoking, compared to 16% of all employers. (17) • The pandemic created exponential stress levels among healthcare workers that needs to be addressed in kind to retain staff and stem the drain. Factors such as handling empathy fatigue, managing covid misinformation, and combating patient mistrust as well as witnessing high rates of mortality and being continually understaffed have caused thousands of healthcare workers to leave their jobs: 33 percent of clinicians see burnout as the most significant threat to healthcare organizations, more so than financial issues (28%) or staffing shortages (20%) (7) Stress, Resilience and Personal Growth. Dennis S. Charney, MD, the Anne and Joel Ehrenkranz Dean of the Icahn School of Medicine at Mount Sinai and President for Academic Affairs for the Mount Sinai Health System had this to say about the program’s goals: “…We estimate 25 to 40 percent of first responders and health care workers will experience PTSD as a result of COVID-19. The success of this program in understanding and addressing PTSD among Mount Sinai’s health workers will inform future efforts to refine, scale up, and adapt to care for our patients and their families in the communities we serve but also to better support health professionals at institutions throughout our nation and the world,” Dr. Charney says. “Ultimately, we hope it becomes a model for enhancing psychological resilience in frontline health care workers exposed to COVID-19, thus ensuring that health care systems nationally and internationally continue to deliver outstanding patient-centered care whatever challenges the future may bring.” (18)
  • 13. Establish and adhere to nurse staffing minimums • There is a direct correlation between nurse staffing and patient mortality. Each one patient added to a nurse's workload is associated with a 7 percent increase in risk-adjusted mortality following general surgery. (19) • In addition to compromised patient care, when nurses’ patient load is too high, it causes undue stress on them as they have to make critical decisions about which patients to attend to and in what order where an error in judgement or inability to get to a patient on time can result in patient death. Zo Schmidt, a registered nurse in a medical-surgical unit at Kansas City’s Research Medical Center, said the hospital increased the ratio of patients to nurses from 4-to-1 to 6-to-1 early in the pandemic, which has had dire consequences for some patients. “I know there are patients who are alive now because I had four patients that day, who I don’t think would be alive if I had six.” (20) • The logic that hospitals use for creating high nurse/patient ratios is to cut costs. In fact, understaffing increases hospital costs. When patient care is insufficient, it may result in extended patient stay, additional treatments or surgeries, readmissions and other complications that end up adding more costs and • Hospital administrators need to win back the trust of patients and health care workers by establishing and honoring minimal nurse/patient staffing requirements. A study by JAMA Surgery showed that hospitals who establish and adhere to ideal minimal nurse/patient ratios produce better patient outcomes for the same or less than hospitals with high nurse/patient ratios with 40% less patients being admitted to costly intensive care units. (19) • As of March 2022, 16 states currently address nurse staffing in hospitals through either laws or regulations: o Hospital-based: Eight states with committees comprised of at least 50% direct care nurses: CT, IL, NV, NY, OH, OR, TX, WA. One state where a Chief Nursing Officer develops a core staffing plan: MN. o Nurse to patient ratios/standards. Two states: CA, MA o Disclosure and/or reporting requirements. Five states: IL, NJ, NY, RI, VT (21)
  • 14. compromising both staff and patient well-being. (19)
  • 15. III. Credentialing solutions The Solution Background and Benefits Implementation challenges and models Make use of micro- credentialing • The shelf life of current skill sets is about 5 years or less • We have been overly focused on top-of-license issues, and now we have lost critical help at the LPN & lower technician levels • The pandemic curbed nursing school enrollments • There are not enough instructors for nursing programs • Micro-credentialing can address many of these issues: o Micro-credentialing addresses critical skills gaps for health care workers. o It also takes the onus off health care organizations to invest in training for employees who may then leave to join another organization. o It creates a culture of continuous learning that can prevent organizations from perpetually struggling to fill in shortages of workers with relevant skills. • An example of how micro-credentialing can fill in critical skills gaps at a low cost to the healthcare worker and can be gained in a short time period: In late 2020, The American Association of Critical-Care Nurses (AACN) launched a micro-credential for nurses and healthcare workers providing direct care for critically ill patients with COVID-19, making it the first professional nursing organization to offer a micro-credential. “Since the onset of COVID-19, nurses have looked to AACN for best practice recommendations, clinical guidelines, staffing models and emotional support. This micro-credential responds to the need to validate the knowledge required to care for patients with COVID-19,” said Connie Barden, AACN’s chief clinical officer. “As the coronavirus continues to have a significant impact, hospitals need well-educated staff they can trust to provide safe care to critically ill patients with COVID-19. This micro-credential will help to substantiate that knowledge base.”
  • 16. o It empowers health care workers to have more flexibility in their career paths, increasing job satisfaction and retention. o The programs are short (a few weeks or sometimes less), affordable and workers can learn in their own time. (22) • Within the healthcare ecosystem, as jobs become “hybridized and require multiple skill sets” it is increasingly important for workers to possess varied skillsets. Previously individuals could find success in the workplace as “specialists,” possessing deep knowledge on only a narrow scope of topics, or “generalists,” with a more shallow understanding of a wide variety of topics. The workplace of the future demands individuals become “versatilists,” possessing deep knowledge of a wide breadth of topics. Micro-credentials allow individuals to demonstrate competence in a variety of areas, and to update existing or obtain new skills or knowledge. (23) “COVID-19 Pulmonary and Ventilator Care” micro-credential is a 38-question exam that is designed to validate the entry-level knowledge of direct care clinicians who provide pulmonary and ventilator care to patients with COVID-19. The test plan for the exam is based on content from AACN’s free course “COVID-19 Pulmonary, ARDS and Ventilator Resources.” All medical professionals are eligible to take the online exam in order to receive the “COVID-19 Pulmonary and Ventilator Care” micro-credential, which includes: • Validation by AACN, a trusted provider and resource. • No distinct eligibility requirements. • An online verification tool for current and potential employers. Individuals can purchase and complete the exam online, on their own schedule, conveniently from a home computer or mobile device. “COVID-19 Pulmonary and Ventilator Care” micro-credential exam fees: • AACN Member - $30 • AACN Nonmember - $45 (24)
  • 17. Facilitate international medical graduates to practice in the United States • There are ~270,000 foreign-trained immigrant healthcare professionals in the U.S. (25) • 25% of all doctors in the U.S. are foreign- trained. • Foreign-trained doctors are more likely to serve in impoverished and minority communities, areas that typically lack sufficient physician staff. • U.S. immigration policies impede foreign- trained doctors from legally living and practicing in the U.S., cutting off a workforce that could stem hospital shortages. • Even when living legally in the U.S., foreign- trained clinicians have to overcome many obstacles to obtain licensing to practice in the U.S. Many have to repeat years of coursework and spend tens of thousands of dollars or more studying at American institutions in order to meet the licensing requirements. (26) • Facing healthcare worker shortages during the pandemic led to a change in attitude towards allowing foreign-trained health care workers to practice in U.S. hospitals: “A handful of states are easing certain licensing requirements, creating programs for foreign-trained doctors to work alongside U.S.-trained ones, reserving residency spots for immigrant health workers and providing help, sometimes including financial aid, for those working to get a U.S. license. States hope the efforts can not only get medical providers to more places where they are needed—particularly underserved rural and urban areas—but also lead to more professionals who speak the same language as and are culturally attuned to those they treat in an ever more diverse America.” (25) • Indiana recently passed HEA 1003 whose main objective is to curb the state’s projected nursing shortage of 5,000 nurses by 2031. The law will stimulate enrollment in nursing courses by allowing for more flexibility for students to complete nursing courses, including allowing foreign students
  • 18. to complete nursing courses in the state. (27) Work on addressing the physician shortage • In 2019, the United States had nearly 20,000 fewer doctors than required to meet the country’s health care needs, according to an estimate by the Association of American Medical Colleges, which analyzes the physician workforce. At the current rate, the group said, that gap could grow as high as 124,000 by 2034, including a shortage of as many as 48,000 primary care doctors. “Within the next 10 years, two of every five physicians in the workforce will be 65 or older,” said Michael Dill, the group’s workforce studies director. Meanwhile, the population also is aging and requiring more health care. “Just when we need physicians more, we will have a large cohort of physicians reaching retirement age,” he said. There aren’t enough physicians in training to replace them. (20) • A popular solution to the physician shortage has been to utilize physician’s assistants and nurses. According to the AMA, using nurses rather than physicians leads to more tests and consultations than if the patient had been seen by a physician. This ends up being more costly, rather than saving money and compromises patient care: • In addition to facilitating the legalization and licensing of foreign-trained doctors as discussed in the box above, there are other measures that can be taken to expand the number of practicing physicians in areas where there are shortages according to a publication by the AMA: o Expand GME slots. o Offer loan forgiveness for practicing in shortage areas o Initiate programs that encourage students from shortage areas to pursue medical careers. o Expand the use of telehealth. • Christine Bishof, MD, said using teleneurology and telenephrology services has worked out well at the two Central Illinois facilities where she practices emergency medicine: OSF Heart of Mary Medical Center in Urbana, and OSF Sacred Heart Medical Center in Danville. “It’s really been fantastic,” said Dr. Bishof, an AMA member and speaker of the Illinois State Medical Society. “It has really improved our ability to manage patients who need those consultive services,” she added. “It’s as easy
  • 19. “The AMA is deeply concerned with the notion that patients in rural and underserved areas, often a vulnerable and medically complex population, should settle for care from a health care provider with a fraction of the education and clinical training of physicians,” says an AMA Advocacy Resource Center issue brief, “Access to Care” (PDF, members only). “All patients, regardless of ZIP code, deserve care led by a physician,” the brief adds, noting that “physician-led care is equitable care.” (28) as rolling the robot in the room and the specialists log on, do their assessments, and they’re able to give us feedback in real time. I think it’s very viable.” (28) Implement licensing that’s valid country- wide • Flexible state licensing combined with telehealth and virtual hospitals allows hospitals to redistribute healthcare practitioners to areas where they are needed. • 58% of health care workers want to be licensed in more states. (7) • Many states relaxed licensing requirements during the pandemic to enable out-of- staters to practice within their borders. This not only made it easier for hospitals in need to fill their ranks with clinicians from areas that weren’t as severely impacted, but it also allowed clinicians more flexibility and mobility. Hochul and Republican Gov. Kristi Noem of South Dakota want to make those changes permanent to attract more providers. Vermont Republican Gov. Phil Scott signed a law allowing medical providers licensed in other states to continue telemedicine services for Vermont patients. And Pritzker and Democratic Gov. Jared Polis of Colorado have considered eliminating licensing fees for health care workers. (20)
  • 20. IV. Legislative solutions The Solution Background and Benefits Implementation challenges and models Preventive measures through public health campaigns • As seen with the Covid-19 pandemic, the need for consistent and humanized information is paramount to gaining public trust and allow health care workers to do their jobs, effectively preventing the spread of infectious disease. The same is true for public health messages in general. While the Covid-19 pandemic pushed public health authorities to utilize non-traditional tools such as AI, apps and social media to track the disease, answer questions and spread information, the same efforts can be made to address public health issues in non-crisis mode. • The worst of the workforce resignations have been in the acute-care setting. Many hospitals are overwhelmed due in part to ineffective public health outreach that would prevent patients from needing acute care. • In terms of the culture of our health system as a whole, there is no reward for creating the absence of disease. Much of our health system can be summed up as “wait until you get sick, • Making wellness incentives and programs part of company cultures on a broader scale can help to improve employee health and stimulate healthy lifestyle practices that prevent disease. (30) • Expanding wellness and health campaigns in schools, educating children and families on healthy lifestyle choices, including diet, exercise, mental health and wellness are important measures in preventing disease. (31) • The state of Georgia implemented a program called Growing Fit which offered comprehensive health education toolkits and staff trainings to 302 schools to combat child obesity and promote early childhood health and wellness. (32) • Billboards are great, AI is better. Dollars spent on public health outreach campaigns can optimize their effectiveness through the strategic use of AI and personalized
  • 21. then we care for you.” If we can figure out the wellness side of equation, this may help with the shortage side of the equation. • By eliminating behavior-related risk factors, ~ 40% of all cancer-related cases and ~80% of all heart diseases, diabetes and stroke could be prevented. (29) messaging, engaging cultural influencers and understanding behavioral theories. (29) Increase state funding of nursing programs “The average age of employed registered nurses climbed from nearly 43 to nearly 48 between 2000 and 2018, and nearly half are now over 50, according to the University of St. Augustine for Health Sciences in Florida. The U.S. Bureau of Labor Statistics estimates that each year through 2030, there will be nearly 195,000 vacancies for registered nurses. The St. Augustine report says that the profession isn’t producing registered nurses fast enough to meet the demand.” (20) “Several governors, including those in Alabama, Colorado, Maine, New York and Wisconsin, have pushed for higher compensation for health care workers. In her state of the state address, Democratic Gov. Janet Mills in Maine cited the state’s investment of $600 million in state and federal funds to raise Medicaid reimbursement rates, which would increase payment to doctors who see low-income patients. She proposed spending $50 million more. New York Gov. Kathy Hochul, another Democrat, proposed making a $10 billion, multiyear investment in the health care workforce to raise the Medicaid reimbursement rate, provide retention bonuses to frontline medical providers and increase the pipeline of those going into health care. The New York legislature is discussing an even higher financial commitment.
  • 22. Governors in Alaska, Georgia, Hawaii, Maine, New Mexico and Oklahoma proposed expanding education programs to train more nurses and other medical providers. Georgia Republican Gov. Brian Kemp, for example, said he was including millions of dollars in his budget proposal to train more nurses and add medical residency slots. Over time, he said, the goal is to increase the health care workforce by 1,300. Alaska Republican Gov. Mike Dunleavy cited a state grant of $2.1 million to train and retain nursing faculty. In Iowa, Republican Gov. Kim Reynolds announced a new apprenticeship program for high school students that would enable them to become certified nursing assistants before they graduated. Reynolds, Hochul and Democrats J.B. Pritzker of Illinois and Daniel McKee of Rhode Island pledged additional scholarships, tuition reimbursement or loan forgiveness for students training in health care, particularly for those who stay to practice in those states.” (20) Expanding affordable health care prevents acute disease • The Affordable Care Act (Obamacare), Medicaid, Medicare depend on preventive care to lower costs. • Expanding affordable health services like Medicaid and Medicare works. A Health Affairs study conducted in 2018 found a 40% increase in diabetes prescriptions
  • 23. • Hospital care accounts for 1/3 of health care costs in the U.S. (33) • Affordable healthcare allows more people to access health care providers for non-acute problems, giving an opportunity for healthcare providers to catch conditions early and provide solutions to prevent the condition from reaching a critical point that would require more extensive treatment and hospitalization. • Affordable access to these and other services can significantly impact long-term health care and prevent the onset of acute diseases: -Annual physicals -Gynecological visits -Allergy medications -Insulin -Colonoscopies and mammograms -Screenings for high blood pressure and high cholesterol being filled in states that had expanded Medicaid with no increase found in states that had not expanded Medicaid. (34) • According to a 2019 study, Medicaid expansion was associated with 19,200 fewer deaths among older low-income adults from 2013 to 2017; 15,600 preventable deaths occurred in states that did not expand Medicaid. • Essential health benefits help disabled people access necessary services. Prior to the ACA, 45 percent of individual market plans did not cover SUD services and 38 percent did not cover mental health care. Following ACA implementation, people with mental health conditions became significantly less likely to report unmet need due to cost of mental health care. • About one-quarter to one-third of new enrollees under Medicaid expansion are children. • 20 million fewer Americans are uninsured since the Affordable Care Act was implemented. (35) Permanent increase in public health budgets • 77% of clinicians believe policymakers should make the current reimbursement changes that were created in response to the pandemic permanent. (7) • “The pandemic has persuaded and forced the governments to inject much-needed funds into the health system. The health system has seen the allocation of
  • 24. unprecedented amounts of finances that have the potential to change the whole outlook of the health system, making it stronger and more responsive to the needs of populations. However, the government needs to create a permanent budget cap exemption mechanism for public health functions that are critical to prevent, detect, and respond to infectious diseases. This mechanism is a potential road for stable and increased funding for public health for the long term.” (36) Conclusion There is no quick fix to the healthcare worker shortage and no single solution. A multi-faceted approach that encompasses the major pillars outlined above can bring benefits to healthcare workers and patients as evidenced in the implementation examples. Likewise, a solution that solves one problem also indirectly solves others. For example, by facilitating the licensing for foreign-trained healthcare workers, hospitals can fill their thinning ranks of physicians and incorporate more diversity into their institutions. By focusing on preventive medicine, we can lower the percentages of acute patients and remove the strain on that overtaxed, understaffed and costly sector of healthcare. Virtual hospitals and telemedicine make flexible scheduling more feasible, alleviating stress for nursing staff and increasing access to vulnerable populations. Given the domino effect that one solution can have on others, it’s time we start tackling some of these issues to improve our healthcare system and support our healthcare workers and patients with the best possible public health policies, use of available technology, administrative support and revision of an outdated credentialing system. A better healthcare system equals a better working environment for the workforce of the future.
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