A series of case studies in business presented to the Ark Group\'s Business Continuity in the public sector, Melbourne, 9 May 2012. The presentation includes tips for enhancing your organisation\'s resilience & managing social & traditional media during a crisis or business disruption.
Read about our unconscionable treatment at the hands of our insurer, who's refusing to properly repair our house, two years after the 2011 Brisbane floods.
One Explosion (Varanus Island) Many Inquiries 18 10 09B4Crisis
One of a continuing series of presentations on the Varanus Island gas pipeline ruptures, explosion & fire of 3 June 2008. The focus of this paper is inquiries, but other papers have focussed on business impacts in WA, Australia and internationally.
Read about our unconscionable treatment at the hands of our insurer, who's refusing to properly repair our house, two years after the 2011 Brisbane floods.
One Explosion (Varanus Island) Many Inquiries 18 10 09B4Crisis
One of a continuing series of presentations on the Varanus Island gas pipeline ruptures, explosion & fire of 3 June 2008. The focus of this paper is inquiries, but other papers have focussed on business impacts in WA, Australia and internationally.
CFSGAM Presentation - Yarra Valley Water Breakfast seriesNEXTDC
This case studies describes how Colonial First State Global Asset Managet turned the Grand Plaza Shopping Centre in Browns Plains QLD into the first shopping centre in the country to achieve a NABERS Energy and Water rating.
Whittles are a professional strata management company that provides Body Corporate Management for a number of complexes throughout Victoria.
Their Office is located at
Level 1 338 Collins Street,
Docklands, VIC 3008
PO Box 108
Port Melbourne VIC 3207
PH: 03 8632 3300
Experiences and Thoughts on Indigenous Business and Economic DevelopmentWayne Dunn
This paper was prepared as a background to a presentation on Indigenous economic development and indigenous business partnerships for an Indigenous economic development seminar in Ecuador. The primary focus of the paper is to provide case studies and examples of Indigenous businesses and to suggest some possible strategies and tactics that could be helpful as Indigenous Peoples in Ecuador work to become more productively involved in their local, national and regional economies. The paper is intended to stimulate discussion only, it is not designed to be an in depth analysis of the subject.
Indigenous Economic Development: Paper presented to IDB Indigenous Developme...Wayne Dunn
Award winning CSR strategy consultant Wayne Dunn authored this paper on Indigenous Economic Development for the Inter-American Development Bank’s Indigenous Development Workshop in Quito, Ecuador. The paper discusses successful case studies of indigenous business development in Canada. www.waynedunn.com
More Related Content
Similar to The Good, the bad and the ugly: Some business continuity and resilience case studies
CFSGAM Presentation - Yarra Valley Water Breakfast seriesNEXTDC
This case studies describes how Colonial First State Global Asset Managet turned the Grand Plaza Shopping Centre in Browns Plains QLD into the first shopping centre in the country to achieve a NABERS Energy and Water rating.
Whittles are a professional strata management company that provides Body Corporate Management for a number of complexes throughout Victoria.
Their Office is located at
Level 1 338 Collins Street,
Docklands, VIC 3008
PO Box 108
Port Melbourne VIC 3207
PH: 03 8632 3300
Experiences and Thoughts on Indigenous Business and Economic DevelopmentWayne Dunn
This paper was prepared as a background to a presentation on Indigenous economic development and indigenous business partnerships for an Indigenous economic development seminar in Ecuador. The primary focus of the paper is to provide case studies and examples of Indigenous businesses and to suggest some possible strategies and tactics that could be helpful as Indigenous Peoples in Ecuador work to become more productively involved in their local, national and regional economies. The paper is intended to stimulate discussion only, it is not designed to be an in depth analysis of the subject.
Indigenous Economic Development: Paper presented to IDB Indigenous Developme...Wayne Dunn
Award winning CSR strategy consultant Wayne Dunn authored this paper on Indigenous Economic Development for the Inter-American Development Bank’s Indigenous Development Workshop in Quito, Ecuador. The paper discusses successful case studies of indigenous business development in Canada. www.waynedunn.com
Similar to The Good, the bad and the ugly: Some business continuity and resilience case studies (7)
Indigenous Economic Development: Paper presented to IDB Indigenous Developme...
The Good, the bad and the ugly: Some business continuity and resilience case studies
1. The Good, the Bad & the Ugly
Some lessons learnt in
crisis, business continuity &
resilience
Chris Miller
B4Crisis, Consultant
Business Continuity Manager
Helping build business resilience 0416 113 250
b4crisis@grapevine.net.au
4. Alternative lessons learnt
case studies in crisis, BC &
resilience Claremont (WA) Council
Chambers & Library fire
Bankstown 18 Nov 2010 $7.5M+ loss
(NSW) City Vital records; alternate sites
Council fire
1 July 1997
$30M+ loss
DR via France
Helping build business resilience
4
5. A non-routine business disruption,
INCIDENT or CRISIS occurs
or is detected
SAVE the people
SAVE the building
SAVE the business
0 +3 hours +< 6 hours +2-3 days < 7 days 7+ days 30+ days
MUST SHOULD COULD
DO DO DO
6. Helping build Hurricane Katrina 29 August 2005
business resilience
7. When your community depends
on your business continuity
Helping build business resilience
7
8. Mississippi Power damage report
• 2/3s of transmission & distribution systems destroyed or
damaged.
• 1,000 miles of distribution line replaced.
• 281 feeder lines (100 percent) replaced.
• 9,000 distribution poles replaced.
• 2,300 overhead transformers replaced.
• 92 percent of the transmission system out of service.
• 1,920 miles of transmission lines out of service.
• 300 transmission towers replaced.
• 12 substations flooded.
• 1/3 of generating capacity disabled.
• Plant Watson flooded (18 million gallons of brackish water)
& offline for 1 year along with Crisis Centre & Corporate HQ
(120,000+ sq feet of office space).
• Of their 1253 employees, 196 employees’ homes were
flooded, of which 441 were severely damaged - leaving
86 employees homeless.
• All 195,000 customers out of electric service.
12. Dispatched 2450 truck loads
including 100 truck loads of donated
merchandise
$17M cash donations – Walmart
Corporate + collected $7M+ in
donations from its customers + $9.2M
in assistance donated to affected staff
In kind donations - 70 pallet loads of
clothing & 150+ internet ready
computers delivered to shelters 12
20. Lessons
in
crisis
Captain
Francesco leadership
Schettino
Wrecking
Costa
Concordia
Helping build business resilience
20
21. Lessons
in
Captains Francesco
Schettino &
Gregorio de Falco
crisis
leadership
Aftermath Deputy Mayor
Mario Pellegrino
Costa
Concordia
wreck
Helping build business resilience
21
23. 3 June
2008
3 of 6 pipelines ruptured;
1/3 WA gas supply disrupted
Varanus Island, WA
24. Varanus Island, WA
Managing
traditional
& social media
SHOW
Helping build business resilience
VIDEO
25. Varanus Island, WA
Reputation &
Litigation
Helping build business resilience
25
26. Summary
• Leadership – crisis v BAU
• People – build confidence in
planning & exercising
• Media management
– traditional & social
• Know your supply
chain/dependencies
• Know what to save, who & how?
27. Effective BAU, business as usual
Ability to change & adapt
Shape environment
Source: Cth AGD Research Paper 1 CEO Perspectives
on Organisational Resilience http://www.tisn.gov.au/
then Publications & Resilience
Helping build business resilience
27
28. A final tip for crisis & business
continuity management &
resilience enhancement
Culture change & scenarios
Helping build business resilience
28