The War for Talent 3.0 & The 5 Solutions to High Volume Staffing Challenge. The Gig Economy - long considered the preserve of freelancers, food delivery companies and taxi firms only - is fast evolving to address the needs of a wider market and increasingly connected and competitive environment, where customers expect a faster service, better experience and competitive prices; employers require more flexible workers, on demand and of good quality (at a time when they are becoming harder to find), whilst workers are demanding more transparency and access, fairer pay and conditions and greater flexibility of opportunity. Within this new landscape where EU exit, skills shortages, legal compliance issues and rising labour costs are shaping the supply side, whilst technology, customer behaviour and demographic trends are fast shaping the demand side - a new challenge has been created - The War for Talent 3.0 - and it has has great implications. The prospect of average customer satisfaction scores, missed delivery schedules or unmet productivity rates may not only result in companies ceding temporary advantage to their rivals, but may impact their very survival - with those that adopt the new approach to flexible high volume resourcing - one that harnesses tech and data - taking the spoils. At the HR Workforce Conference in May 2019 - Gary Brown shared the 5 New Staffing Strategies every high volume employer must adopt in order to meet this challenge head on, maintain competitive advantage, and adopt a resourcing solution fit for the demands of the modern operation, worker and customer. Here you can now view his presentation slides. If you would like to learn more or discuss the War for Talent 3.0, The Future of Work and the Gig Economy, how these trends might impact your business, and what current solutions leading organisations are adopting - contact Gary Brown for a Discovery Session or free consultation. Tel: 07534215771

1. Solving the Staffing Challenge
via the Gig Economy
Gary Brown
Senior Business Development

3. Urban Populations
3.4
Billion
SmartPhone
Ownership
2008 2018
1 in 100
2008
4.6
Billion
1 in 5
2018
Online Shopping
5x
Since 2008

4. In the year before the
referendum, net EU
migration was
estimated at
189,000
In the year to June 2018, EU
‘net migration’ was around
74,000
(the lowest level recorded
since September 2012)

5. Net Migration
2.5%
Lowest Unemployment
levels since
1974 at 3.9%
Between 2008 and 2018 global internet retail sales quintupled from
$290.4 billion to $1.6 trillion
FedEx Corp Chairman and Founder Fred Smith estimated that
B2C e-commerce will generate £3.2 trillion by 2020
with B2B e-commerce expected to be twice that size.

8. 24,000+
Vetted Workers
2,100+
Clients
100
Staff in UK
3
Awards
3 different
Sectors
Some of our clients

9. • 4.4 per cent of the population in Great Britain had worked in the gig economy
in the last 12 months. This is roughly 2.8 million people.
• Over half of those involved in the gig economy (56 per cent) were aged 18 to 34.
• Independence and flexibility were the two aspects that those working in the gig
economy were most often satisfied with (58% and 56% respectively
• However 25% were less satisfied with their work-related benefits and level of income

10. What if the unsatisfactory
elements of
and the most desirable
elements were maximised?

11. 1. Put Candidates First

12. ‘Using Transparency
to Build Trust’

13. Simplicity
Engagement
Objectivity
Flexibility
Feedback
Agency
Attraction
Performance - 96%
Result:

14. 2. Promote Fairness

15. Pay
Sick, Holiday Pay,
Pension
Benefits
Bonuses
Word of Mouth
Attraction
Motivation - James
Performance
Agency
Result:

16. 3. Automate

17. 3. Automisation

18. According to the Office of National Statistics, the number of self-employed
people in the UK has risen by 45% since 2001.
2010; with non-employment businesses comprising just 17% of the
transportation and storage sector, as opposed to 93% in 2017 – a growth of
8,431%.
Millennials
Mobile
Workers are demanding new ways of working

21. Equanimity in Rating - Worker and Employer
Standardisation of Quality, Timing and Matching
Scalability - With Scale comes sustainability and
meritocracy
End of the subjective intermediary birth of on
demand and just-in time resourcing

22. 4. Data Driven Decision Making

24. Syft in Numbers
2.8 hours
Is the average time it takes to fill a shift
Over 98%
Of all shifts are rated 4 star or above
98.3% of all shifts
Were completed in the app
99% of clients
Are repeated users
5 seconds
the quickest record a shift is filled!
97.5% of shifts
filled with less than 48 hours notice
Insights, Trends and Analysis

25. Identify trends
Anticipate demand
Strategic decisions on whom and when to allocate work
based on data rather than subjective criteria tackles inherent
biases
Adopt a resourcing solution that can provide you with real-
time reporting, predictive analytics and trend analysis to
remain agile.
Manage your managers as well as your workers with real time
reporting and quarterly reports

26. 4. Manage Cost

27. 5. Manage cost

28. Time of Rapid change - must remain agile
Overtime spend
Headcount
Agency fees
Productivity gains / losses

29. The 5 New Resourcing Strategies
1. Put Candidates First
2. Promote Fairness
3. Automate
4. Data based decision making
5. Manage cost

30. The Taylor Review set out a few key recommendations
1 technology presents new opportunities; however, fairness needs to be ensured for those working through
these platforms as well as their competitors.
2 Firms should support people in the decision-making process so that individuals can know and exercise
their rights, and be treated fairly
3 Future work prospects must be realistically attainable
4 Finally, ensure people do not face insecurity and are not stuck at the living wage minimum. It also
highlights a need for people to progress in their current and future work.
These suggestions seem logical and reasonable, but the practicality of implementing these changes could
take years.

31. Gary Brown
gary@syftapp.com
The
Future
of Work