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The 8 deadly sins of buying people ware
This document outlines 8 deadly sins of buying peopleware or HR software: 1. Having no underlying philosophy to guide the software selection and ensure alignment. 2. Discounting the needs and behaviors of users. Effective software drives behavior change by addressing the rational, emotional, and environmental factors influencing users. 3. Evaluating software in isolation without considering interoperability and integration with existing tools. Silos of isolated data and tools limit effectiveness. 4. Assuming passive engagement from users when software may require active, event-triggered engagement through other channels like email. 5. Prioritizing data collection over insights that can be drawn from the data and applied. 6. Constraining pricing models that discourage wide
The 8 deadly sins of buying people ware
- 1. The 8 DeadlySins of Buying PeopleWare Itamar Goldminz
- 2. Buying good softwareis hard! Only 60% “met their goals” 30% deemed failures $100M of every $1B invested is “wasted” - PMI, “Pulse of the Profession”, 2017
- 3. Buying good softwareis hard! Common mitigation strategy: look for “social proof”
- 4. Buying good softwareis hard! An outsider’s perspective is helpful only after we’ve developed our own first-principles perspective on what “good” looks like because... Our mileage WILL vary
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- 6. 1. No underlyingphilosophy The 8 Deadly Sins of Buying PeopleWare
- 7. Underlying philosophy: Leadership =Communication + Coaching + Emotional intelligence 1. No underlying philosophy Source: cultivate.ai
- 8. Misaligned underlying philosophy= guaranteed adoption failure ● Articulate your own philosophy first ● Extract the tool’s philosophy ● Test for alignment 1. No underlying philosophy
- 9. 1. No underlyingphilosophy The 8 Deadly Sins of Buying PeopleWare 2. Discounting the user
- 10. “People don’t wantto be amazing at our tool, they want to be amazing at the broader context” Kathy Sierra - Javaranch.com founder 2. Discounting the user We buy tools to drive human behavior change
- 11. Effective behavior change: 2.Discounting the user Direct the Rider (Rational mind) Motivate the Elephant (Emotional mind) Shape the Path (Environment) Source: Switch - how to change things when change is hard Is the tool addressing all three? How will you complement missing elements?
- 12. 1. No underlyingphilosophy 2. Discounting the user The 8 Deadly Sins of Buying PeopleWare 3. Evaluating in isolation
- 13. How software issold 3. Evaluating in isolation
- 14. Know where thetool needs to begin and end Optimize for minimizing overlap with existing tools 3. Evaluating in isolation ATS HRIS Goals Engagement Comp But in reality...
- 15. Look for highinteroperability: API-based ecosystem (pre-existing apps) is better than… APIs is better than… Pre-built integrations with specific tools is better than… Manual CSV-based data import/exports is better than… Closed tool (data exists in isolation) 3. Evaluating in isolation
- 16. 1. No underlyingphilosophy 2. Discounting the user 3. Evaluating in isolation The 8 Deadly Sins of Buying PeopleWare 4. Passive engagement
- 17. Not every pieceof software is a primary system-of-record that will always be open in the user’s browser. 4. Passive engagement is not
- 18. If it’s low-frequency(for example, goal setting) OR event-triggered (for example, PTO approval) → the user needs to be engaged via a different always-open system (email, phone notification) 4. Passive engagement
- 19. 1. No underlyingphilosophy 2. Discounting the user 3. Evaluating in isolation 4. Passive engagement The 8 Deadly Sins of Buying PeopleWare 5. Data or Insights?
- 20. 5. Data orInsights?
- 21. 5. Data orInsights?
- 22. 5. Data orInsights?
- 23. 1. No underlyingphilosophy 2. Discounting the user 3. Evaluating in isolation 4. Passive engagement The 8 Deadly Sins of Buying PeopleWare 5. Data or Insights? 6. Constraining pricing
- 24. Typical pricing scheme:by-seat pricing 6. Constraining pricing Friction with every new seat Disincentive for wide adoption Encourages information silos
- 25. Better pricing scheme:pay by-org-size pricing 6. Constraining pricing
- 26. 1. No underlyingphilosophy 2. Discounting the user 3. Evaluating in isolation 4. Passive engagement The 8 Deadly Sins of Buying PeopleWare 5. Data or Insights? 6. Constraining pricing 7. Only software
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- 28. 1. No underlyingphilosophy 2. Discounting the user 3. Evaluating in isolation 4. Passive engagement The 8 Deadly Sins of Buying PeopleWare 5. Data or Insights? 6. Constraining pricing 7. Only software 8. A fool with a tool
- 29. “... is stilla fool!” 8. “A fool with a tool... B.A. Baracus A-Team Grady Booch Developer of UML
- 30. 8. “A foolwith a tool... Recruiting process stages and workflow ? ? ? OR OR OR Self/Peer/Manager question prompts Channel naming conventions and discussion guidelines
- 31. 1. No underlyingphilosophy 2. Discounting the user 3. Evaluating in isolation 4. Passive engagement The 8 Deadly Sins of Buying PeopleWare 5. Data or Insights? 6. Constraining pricing 7. Only software 8. A fool with a tool
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