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- 1. Journey Self Service Roadmap
Q1
• Review, update,
and migrate
Admin manual to
Zendesk
• Update existing
in-app help
Q2
• Create video
tutorials
• Implementation
checklists &
guides
• Platform
comparison
charts
• FAQs
Q3
• *Web Widget
• *Implementation
Wizard
• *Upgrade Wizard
• Best Practices
Series videos
• VS Academy
Q4
• *Community
Development
• **Presenter
Style Videos
*Requires Additional Development Resources
**Requires Additional Content Resources