Mr. Diego Fernando Rueda Plazas worked for Tata Consultancy Services in India from March 2015 to January 2016 as part of the Associate Career Development Program. During this period, he handled basic incident investigation and diagnosis as part of the Service Desk, which serves as the first point of contact for reporting incidents, problems, and requests between clients, end users, and third-party support administrations. He also ensured incident updates were regular and action plans were tracked, and that customers were satisfied before closing requests. Tata Consultancy Services recommends Mr. Rueda for his outstanding work and quick learning during the program.

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Pazar, who was working n T a
a c eer Deveopment Progrum
To whom ilmaycoiceri,
Thk k to endo6a Mr Dego Fernando Rueda
umited as pad ofthe AcE Prosrah. AcE s
co rabo6tio^ with ArEsEc, 5ince 2004.
Mr Diego Feriatuo Rueda Plaaswas wo*ins
fora period of9 monrhs a^d 2l daysrroh 24th
n TcS lidia as a SpanGh SPeaklnB
March 2015 to 1srhranuary2016.
Durnsthii p. od, hewas haidllnBlhe fo low ngbslc:
A*aciotu wa, pon oJ se1t.e Desk whhh setv?s ds d sirste point aJ .antd.t lat rcpodine ohd njndsinq
incidents, ptobtehs dntl rcquests betaeeh ct anea, lr tetlnes dnd thnd'po@ suppdt aQdnirations.
tt E rcspansibl"Jat turninq the ficket Mdnoqenent pro.e$ ta hiqh nondatdt operufir7 or the ptincipte
hot cunanet sorisfocuan ond pefteptiu is .titicdt to succe$.
fattawins orc the |ew Respansibilities hondiPd by the 6so.iat4:
, Ac.ept kauess rot suppon bv Elephane ond endildnd crcoft tuket or seNice NaN trsM
. Pelaminq bosic lnst ti^e invesnsdtian dnd diaqh$n aJ incilents reported ptiat ta rcJettdt;
dppticotion ol o lBr time Jix t pa*ibte.
. Recodins every rcc ustlot slppod inta the Se Nhe NaN svstem e a 5u nq these rceotds neet
pubtished suppaft ond sLA 1uidelines-
t Ehsdrc inciient ftottls e upddted rcqulotlv wirh events ond d.tian plans
. Ensup runonets are sdnslied belaft @atvinq thek rcquests
. khawledqe aI Mtd$aIt c@ te.hnolaqies, Attlaak, inetuJing the suppon ol loptops
. Knawhd1e i vPN
wewould ike to ihank Mr Diego Femando Ruada Plazas forhk outstandlGwork and re'ommend hlm
for fui(her opportun ues Hewasavervqui.klearder.He e ned th€ proce$add te'hrcogvwithin a
month one of the adlve team payer on the lloor and he took tainlng lor the oiher a$o'iate who
ioined n recenr y. He is one ofthe best a$ociateswroshowsdd.,,e panictpotian in teon octunies
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