Mike Hawkins, the Branch Manager of Target Cranes, wrote a letter of recommendation for Colette Naude. He states that Colette worked satisfactorily for Target Cranes for several months, putting in effort to establish their quality management and health and safety systems. Colette is described as a hard worker with neat and well-organized administration. However, she has left Target Cranes due to an uncomfortable internal scenario, but her work performance was not a factor.