The document outlines the services provided by Madera County Social Services including emergency response to allegations of child abuse and neglect. The department aims to protect children, elders, and dependent adults while delivering services respectfully and strengthening families. Services include investigating abuse reports, family maintenance and reunification programs, and permanent placement options for children who cannot safely remain at home. The goal is to empower individuals and families while ensuring public health and safety.

1. Rosemary Gonzalez

2.  “To serve the public interest in a fiscally
responsive manner by providing
efficient, cost effective customer
services, promoting public health and safety
while creating new possibilities with
partnerships through a diversified
economy”.
http://www.madera-county.com/socialservices/

3.  Being in partnership  Offering services to
with other agencies, protect children,
organization, promoting elders and dependent
and safeguarding the adults
well being of the
 Delivering services in
community by;
a respectful and
 Strengthening
effective manner
 Empowering
 The staff maintaining
 Preserving the dignity of
individuals and families
professionalism,
excellence and
integrity

4. Children, elders and dependent
adults
Who have been;
 Abused; physically, sexually,
emotionally and verbally
Neglected
Exploitation

5. HOTLINE
 Provides 24-hour daily response to allegations
of child abuse, neglect or exploitation.
 Community members report allegation to the
ER Hotline where a social worker assesses
each report and makes a determination of
the appropriate response.
 2 types of response;
 Crisis
 Non-crisis

6. EMERGENCY RESPONSE (ER)
 Divided into 2 sections; crises and non-crises.
 Crisis indicates that the situation in which imminent danger
to a child such as physical pain, injury, disability, sever
emotional harm or death is likely and social worker requires
to have a face-to-face contact with child must be done within
two hours of receiving the referral with the child(ren).
 Non-crisis indicates that the child is not in imminent risk of
abuse, neglect, or exploitation. The social worker has within
10 days of receiving the referral to make face-to-face contact
with the child(ren).
 Social worker shall determine potential for or the existence
of any conditions which place the child or another child in the
family or household, at risk and in need of services and which
would cause the child to be a person described by Welfare
and Institution Code Section 300(a) through (j).

7.  Program that serves families in
which children were removed due
 Program that serves “at risk” to neglect or abuse.
families in their own homes.
 Service seeks to reestablish the
 GOAL: to work alongside with family structure and imporve the
the families and their risk factors ability of the parents to care for
with a plan to ensure child their child(ren) so they are able to
safety and prevent separation. If remain in their own homes.
the child is able to remain at the  Service are provided up to 12
home safely. months but can be extended to 18
 6 month program to correct the months
problems that is threatening the  GOAL;
stability of the family.  case managers work alongside with
 Can be voluntary or court order family to address the risk factors to
return the child(ren) to the family
or
 develop plans to include
adoption, guardianship or long-
term foster care if reunification
FAMILY MAINTENANCE (FM) efforts are not successful
FAMILY REUNIFICATION

8. PERMANENT PLACEMENT (PP)
 Design to provide an alternate permanent family
structure for children who because of abuse, neglect
or exploitation cannot safely remain at home or who
are unlikely to ever return home.
 Permanence;
Long Term Foster care with a relative or non
relative
Guardianship
Adoption

9.  Some Services connected to the agency are:
 Madera Health Department
 Behavioral Health Service
 First Five Family Resource Center
 Incredible Years
 Teen Support Group
 Case Management
 Faith Base Community:
 Doors of Hope
 Victim Services
 Alcoholism
 Helping Heads
 Food Bank
 Family Maintenance (FM)(Voluntary or Court Order)
 Independent Living (LP)
 Healthy Beginnings

10.  Clients have the:
 Right of preference of language
 Client is given a form where they choose their preference
of language
 Rights as a parent
 Client is given a pamphlet letting them know what rights
they have as a parent
 Right to keep their dignity
 Right for respect
 Right to confidentiality
 Client signs forms giving their consent to release
information or make collateral contacts and get
information about them example; health and eligibility

11.  Social worker should
be able to;
 Empower
 Strengthen perspective
 Cultural competence
 Social justice
 Honesty
 Accountability  The agency is here to
serve the client in an
 Treat each person effective and
unique with respect professional manner
and secure their to keep children,
dignity and self worth elderly and
 Not judge or have dependent adults
biases toward any from being abused,
client neglected or
exploitation using
services available for
the families.

12. Emergency Response Non-crisis (some of the procedures during
investigation)
 Introduction to the family regarding the allegation
 Consent to enter home
 Introduce self and reason for home visit
 Talk about the allegation and identify the alleged victim
 Language preference form discussed and documented
 Observation of the home documented
 Investigation
 Each child interview and documented
 Truth and Lie discussed onset
 SDM
 Hotline completed
 Risk Assessment and Safety Assessment completed timely and accurately
 Collaterals
 Making contact with professionals involved with the family and get information for
the investigation ex: doctors, therapist, teachers.
 CMS/CWS
 Every contact with collaterals or the family involved with the investigation is
documented in the program CMS/CWS
 Closing
 Determine if the findings were conclusion, inconclusive or substantiated
 Recommended or referred to services for the children/family