Consumers’ Attitude towards E-Banking Services in IslamicElham Mansor
This document summarizes a study examining factors influencing customer acceptance of technology-based banking services in Sudanese Islamic banks. The study used a technology acceptance model to evaluate how perceived usefulness, ease of use, credibility, convenience and service quality affect customer attitudes. A survey was administered to bank customers and factor analysis was used to identify five constructs related to acceptance of ATMs, mobile and internet banking. The results will help banks understand customer perspectives and improve technology offerings.
Consumers’ Attitude towards E-Banking Services in IslamicElham Mansor
This document summarizes a study examining factors influencing customer acceptance of technology-based banking services in Sudanese Islamic banks. The study used a technology acceptance model to evaluate how perceived usefulness, ease of use, credibility, convenience and service quality affect customer attitudes. A survey was administered to bank customers and factor analysis was used to identify five constructs related to acceptance of ATMs, mobile and internet banking. The results will help banks understand customer perspectives and improve technology offerings.