Next Generation Approaches: Why Smart Buyers should Abandon the Traditional A...EightyTwenty Insight
The traditional approach to sourcing, involving only a cursory look at the overall strategy before diving into the transaction (build or buy), is now being recognised as not being ‘fit-for-purpose’. This presentation looks at the new drivers for change, and provides some tips on how to move forward.
For more information, please go to www.8020i.co.uk .
The document discusses innovations in customer service for the public sector. It covers creating integrated multi-agency approaches, building trust through service assurance, new approaches to shared services and outsourcing, and moving toward citizen relationship management. The goal is to simplify services, increase collaboration, engage citizens, and use customer data to continuously improve services and democratic processes.
Trabajo de grado análisis comparativo de las transmisiones de eventos deporti...Simone Monasterio
Este documento presenta un análisis comparativo de la transmisión de eventos deportivos en canales de señal abierta venezolana durante 2012, enfocándose en Meridiano Televisión, TVes y Venevisión. El trabajo fue realizado por Simone Monasterio y Astrid Pérez para optar por el título de Licenciadas en Comunicación Social con mención en Periodismo Audiovisual de la Universidad Arturo Michelena, bajo la tutela de Alondra Arias.
The document discusses the story of an artist trying to transform into a "Shen" or spirit in order to help the King. The King sees two pictures in his mind but does not know how to transform the artist's drawing into the second picture. Others try to help the King like the Smarter or Alternative, but no one can. Eventually the King learns Microsoft skills and brings prosperity to the country. The artist must find a way to present the second picture to help the King and transform into a Shen, but it is difficult as the King's secret remains unknown.
The document is about an artist who seeks to help the King by drawing a second picture for him to fulfill a secret need, but faces obstacles. It describes the artist's struggle to understand the King's secret and meet with him, and his eventual imprisonment while still hoping to aid the King. The story also refers to a caterpillar's transformation as a metaphor for the artist's own hoped-for transformation.
The King wants to bid on a drawing but has two pictures in mind and is unsure whether to bid on just the drawing or its copyright. No one can help the King decide until he enforces a new rule after learning Microsoft skills. This allows the country to prosper. The Artist wants to transform into a "Shen" to present the King a second picture but struggles to meet with the King. The Prince may be key to helping the Artist if he can understand the King's secret.
The document discusses alignment of characters and drawings in various programs like Excel, PowerPoint, and Word. It describes how a smarter person can align characters in 2 steps using Excel and how an alternative method involves freely moving characters in PowerPoint. The King notices the characters in a drawing are aligned in square blocks like in Excel and wonders if he should bid on the drawing or its copyright to transform it into another picture he desires.
The document discusses alignment and different software programs that can be used for alignment like Excel, PowerPoint, and Microsoft Word. It describes how an artist created a drawing on square blocks without using any software programs. The drawing is now being auctioned for 6500 for the drawing and 7500 for the copyright. The King wants to bid on the drawing but has a secret desire for a second picture that could be created if he buys the copyright instead of just the drawing.
The document discusses a king who is trying to acquire a drawing but has two pictures in mind. He is unsure whether to bid on just the drawing or the copyright. No one is able to help the king decide. As a result, the king learns Microsoft skills like Excel and PowerPoint to better understand such issues. He announces a new rule to his country. The country then enters a period of prosperity under the king's leadership focused on flexibility, prioritizing citizens, and achievement.
The King wants to purchase a drawing from an artist but is unsure whether to buy the drawing itself or its copyright. He envisions creating a second picture from the copyright but does not know how. None of the options presented to the King - the Artist, Smarter, Alternative or IT specialist - can help him. The King decides to learn Microsoft skills like Excel and PowerPoint to gain more control. He announces this new policy which brings prosperity to the country. When later asked who helped him, the King replies it was "Wang", referring to the people. The story is about the artist transforming into a "Shen", or deity, showing how one can elevate themselves through wisdom and flexibility.
The document discusses the story of an artist and a king. The king notices the artist's drawings done without software like Excel or PowerPoint. When the king wants to buy the drawing or its copyright, no one can help him understand until he learns Microsoft skills himself. He brings prosperity to the country and the artist transforms into a "Shen", representing wisdom. It is implied that both the king and artist underwent their own transformations through flexibility and achievement.
New Sourcing Strategies: The role of Outsourcing and Homeshoring in Contact C...EightyTwenty Insight
Are Mixed Model Operations an opportunity for contact centres to access skills,
capabilities and lower costs in harsh times? Or an overly complex solution which risks
damaging service and brand?
The challenges faced by organisations with large-scale contact centre operations have
recently become more acute and complex and the balance between cost containment
and customer needs has never been more difficult to achieve. Web 2.0 (consumer to
consume) behaviours will reduce the amount of contact and make the remaining quality
of interactions even more vital to customer retention. More radical thinking is required to
achieve this balance. The Contact Centre has to have Board level support and
organisations have to think more like their customers. Alternative Sourcing Models and
new technology (often hosted) will need to be embraced to keep pace.
Even the largest companies will benefit from partnering with external providers as
technology becomes the key driver of value and savings. Outsourcing, Shared Services
and Homeshoring pose less risk and offer real value and will continue to grow but
companies must get smarter about how to exploit them to their full potential. Sourcing
strategies need to be better thought through and become more sophisticated if these
alternative models are to be fully exploited.
This paper provides an informed and independent view on the evolution and value of Outsourcing and the Mixed Sourcing Model in contact centre operations, particularly in light of the current, urgent need to reduce costs and the rapidly changing consumer demands. It further highlights many of the current Contact Centre trends and issues, both strategic and operational, and focuses on the use of Alternative Service Delivery Models (ASDM’s) such as outsourcing and home-shoring in meeting these challenges.
Este documento describe diferentes tipos de familias y cómo influyen en el desarrollo de los niños. Describe cuatro modelos familiares (permisivo, autoritario, democrático y negligente) y sus características. También discute factores como la estructura familiar, el género de los cuidadores, la separación de padres y la diversidad cultural que afectan el desarrollo infantil.
Este documento resume las semejanzas y diferencias entre el mito, la filosofía, la ciencia y la religión. Las cuatro buscan el conocimiento y explicar la realidad y el origen del ser humano. Sin embargo, el mito se enfoca en la fantasía y la magia, la filosofía en el empirismo y la duda, la ciencia en la experimentación y comprobación de resultados, y la religión en la fe y la comprensión de Dios.
Este documento explica qué es un socket o zócalo de procesador y cómo funciona el overclocking del procesador. Explica que el socket permite conectar los pines del procesador a la placa base y viene en diferentes tipos como PGA, slot, ZIF y LGA. También describe el overclocking como forzar los componentes a trabajar más rápido de lo especificado y las formas de aumentar la velocidad del procesador a través de la BIOS u otros programas, así como la importancia de realizar pruebas de estrés para verificar la estabilidad
Este documento presenta los elementos básicos de Power Point, incluyendo texto, imágenes, audio, video y animaciones. Define brevemente cada elemento, señalando que el texto muestra letras, las imágenes presentan objetos visuales, el audio reproduce sonido de forma electrónica, y el video y animaciones crean la ilusión de movimiento a través de imágenes secuenciales.
Este documento presenta los principios básicos de la estrategia electoral. Explica que las campañas tradicionales suelen perder porque no apelan a las necesidades de los votantes ni construyen razones convincentes para votar. También describe cuatro tipos de votantes en México y cómo el contexto socioeconómico desigual del país afecta la lógica del voto de los mexicanos, enfocándose más en las necesidades de los votantes.
Next Generation Approaches: Why Smart Buyers should Abandon the Traditional A...EightyTwenty Insight
The traditional approach to sourcing, involving only a cursory look at the overall strategy before diving into the transaction (build or buy), is now being recognised as not being ‘fit-for-purpose’. This presentation looks at the new drivers for change, and provides some tips on how to move forward.
For more information, please go to www.8020i.co.uk .
The document discusses innovations in customer service for the public sector. It covers creating integrated multi-agency approaches, building trust through service assurance, new approaches to shared services and outsourcing, and moving toward citizen relationship management. The goal is to simplify services, increase collaboration, engage citizens, and use customer data to continuously improve services and democratic processes.
Trabajo de grado análisis comparativo de las transmisiones de eventos deporti...Simone Monasterio
Este documento presenta un análisis comparativo de la transmisión de eventos deportivos en canales de señal abierta venezolana durante 2012, enfocándose en Meridiano Televisión, TVes y Venevisión. El trabajo fue realizado por Simone Monasterio y Astrid Pérez para optar por el título de Licenciadas en Comunicación Social con mención en Periodismo Audiovisual de la Universidad Arturo Michelena, bajo la tutela de Alondra Arias.
The document discusses the story of an artist trying to transform into a "Shen" or spirit in order to help the King. The King sees two pictures in his mind but does not know how to transform the artist's drawing into the second picture. Others try to help the King like the Smarter or Alternative, but no one can. Eventually the King learns Microsoft skills and brings prosperity to the country. The artist must find a way to present the second picture to help the King and transform into a Shen, but it is difficult as the King's secret remains unknown.
The document is about an artist who seeks to help the King by drawing a second picture for him to fulfill a secret need, but faces obstacles. It describes the artist's struggle to understand the King's secret and meet with him, and his eventual imprisonment while still hoping to aid the King. The story also refers to a caterpillar's transformation as a metaphor for the artist's own hoped-for transformation.
The King wants to bid on a drawing but has two pictures in mind and is unsure whether to bid on just the drawing or its copyright. No one can help the King decide until he enforces a new rule after learning Microsoft skills. This allows the country to prosper. The Artist wants to transform into a "Shen" to present the King a second picture but struggles to meet with the King. The Prince may be key to helping the Artist if he can understand the King's secret.
The document discusses alignment of characters and drawings in various programs like Excel, PowerPoint, and Word. It describes how a smarter person can align characters in 2 steps using Excel and how an alternative method involves freely moving characters in PowerPoint. The King notices the characters in a drawing are aligned in square blocks like in Excel and wonders if he should bid on the drawing or its copyright to transform it into another picture he desires.
The document discusses alignment and different software programs that can be used for alignment like Excel, PowerPoint, and Microsoft Word. It describes how an artist created a drawing on square blocks without using any software programs. The drawing is now being auctioned for 6500 for the drawing and 7500 for the copyright. The King wants to bid on the drawing but has a secret desire for a second picture that could be created if he buys the copyright instead of just the drawing.
The document discusses a king who is trying to acquire a drawing but has two pictures in mind. He is unsure whether to bid on just the drawing or the copyright. No one is able to help the king decide. As a result, the king learns Microsoft skills like Excel and PowerPoint to better understand such issues. He announces a new rule to his country. The country then enters a period of prosperity under the king's leadership focused on flexibility, prioritizing citizens, and achievement.
The King wants to purchase a drawing from an artist but is unsure whether to buy the drawing itself or its copyright. He envisions creating a second picture from the copyright but does not know how. None of the options presented to the King - the Artist, Smarter, Alternative or IT specialist - can help him. The King decides to learn Microsoft skills like Excel and PowerPoint to gain more control. He announces this new policy which brings prosperity to the country. When later asked who helped him, the King replies it was "Wang", referring to the people. The story is about the artist transforming into a "Shen", or deity, showing how one can elevate themselves through wisdom and flexibility.
The document discusses the story of an artist and a king. The king notices the artist's drawings done without software like Excel or PowerPoint. When the king wants to buy the drawing or its copyright, no one can help him understand until he learns Microsoft skills himself. He brings prosperity to the country and the artist transforms into a "Shen", representing wisdom. It is implied that both the king and artist underwent their own transformations through flexibility and achievement.
New Sourcing Strategies: The role of Outsourcing and Homeshoring in Contact C...EightyTwenty Insight
Are Mixed Model Operations an opportunity for contact centres to access skills,
capabilities and lower costs in harsh times? Or an overly complex solution which risks
damaging service and brand?
The challenges faced by organisations with large-scale contact centre operations have
recently become more acute and complex and the balance between cost containment
and customer needs has never been more difficult to achieve. Web 2.0 (consumer to
consume) behaviours will reduce the amount of contact and make the remaining quality
of interactions even more vital to customer retention. More radical thinking is required to
achieve this balance. The Contact Centre has to have Board level support and
organisations have to think more like their customers. Alternative Sourcing Models and
new technology (often hosted) will need to be embraced to keep pace.
Even the largest companies will benefit from partnering with external providers as
technology becomes the key driver of value and savings. Outsourcing, Shared Services
and Homeshoring pose less risk and offer real value and will continue to grow but
companies must get smarter about how to exploit them to their full potential. Sourcing
strategies need to be better thought through and become more sophisticated if these
alternative models are to be fully exploited.
This paper provides an informed and independent view on the evolution and value of Outsourcing and the Mixed Sourcing Model in contact centre operations, particularly in light of the current, urgent need to reduce costs and the rapidly changing consumer demands. It further highlights many of the current Contact Centre trends and issues, both strategic and operational, and focuses on the use of Alternative Service Delivery Models (ASDM’s) such as outsourcing and home-shoring in meeting these challenges.
Este documento describe diferentes tipos de familias y cómo influyen en el desarrollo de los niños. Describe cuatro modelos familiares (permisivo, autoritario, democrático y negligente) y sus características. También discute factores como la estructura familiar, el género de los cuidadores, la separación de padres y la diversidad cultural que afectan el desarrollo infantil.
Este documento resume las semejanzas y diferencias entre el mito, la filosofía, la ciencia y la religión. Las cuatro buscan el conocimiento y explicar la realidad y el origen del ser humano. Sin embargo, el mito se enfoca en la fantasía y la magia, la filosofía en el empirismo y la duda, la ciencia en la experimentación y comprobación de resultados, y la religión en la fe y la comprensión de Dios.
Este documento explica qué es un socket o zócalo de procesador y cómo funciona el overclocking del procesador. Explica que el socket permite conectar los pines del procesador a la placa base y viene en diferentes tipos como PGA, slot, ZIF y LGA. También describe el overclocking como forzar los componentes a trabajar más rápido de lo especificado y las formas de aumentar la velocidad del procesador a través de la BIOS u otros programas, así como la importancia de realizar pruebas de estrés para verificar la estabilidad
Este documento presenta los elementos básicos de Power Point, incluyendo texto, imágenes, audio, video y animaciones. Define brevemente cada elemento, señalando que el texto muestra letras, las imágenes presentan objetos visuales, el audio reproduce sonido de forma electrónica, y el video y animaciones crean la ilusión de movimiento a través de imágenes secuenciales.
Este documento presenta los principios básicos de la estrategia electoral. Explica que las campañas tradicionales suelen perder porque no apelan a las necesidades de los votantes ni construyen razones convincentes para votar. También describe cuatro tipos de votantes en México y cómo el contexto socioeconómico desigual del país afecta la lógica del voto de los mexicanos, enfocándose más en las necesidades de los votantes.