SlideShare a Scribd company logo

SpinVox & Twitter: Extending Customer Service

•Download as PPT, PDF•
•
James Whatley
James Whatley

Originally put together for the Porter Novelli 'Everything about Twitter Day', this presentation gives a brief overview of how James Whatley - aka @whatleydude - uses Twitter daily for and on behalf of his employer, SpinVox.

BusinessTechnology
1 of 17
 
“ @whatleydude”
@whatleydude
 
 
 
 
 
“ But why?”
 
 
 
 
 
 
It’s Simple ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“ Why are you here?”

Recommended

The Power of Visual Storytelling
The Power of Visual StorytellingThe Power of Visual Storytelling
The Power of Visual Storytelling
ViralGains
 
GUADEC2007: A Modest Email Client
GUADEC2007: A Modest Email ClientGUADEC2007: A Modest Email Client
GUADEC2007: A Modest Email Client
djcb
 
Back to School: Tips & Tricks for Engaging with the College Market
Back to School: Tips & Tricks for Engaging with the College MarketBack to School: Tips & Tricks for Engaging with the College Market
Back to School: Tips & Tricks for Engaging with the College Market
ViralGains
 
A series of provocative statements (and all the dragons that await therein)
A series of provocative statements (and all the dragons that await therein)A series of provocative statements (and all the dragons that await therein)
A series of provocative statements (and all the dragons that await therein)
James Whatley
 
Key Digital THINGS WE DIDN'T SEE COMING BUT REALLY WISH WE DID
Key Digital THINGS WE DIDN'T SEE COMING BUT REALLY WISH WE DIDKey Digital THINGS WE DIDN'T SEE COMING BUT REALLY WISH WE DID
Key Digital THINGS WE DIDN'T SEE COMING BUT REALLY WISH WE DID
James Whatley
 
Take Whatever You Can, Whenever You Can
Take Whatever You Can, Whenever You CanTake Whatever You Can, Whenever You Can
Take Whatever You Can, Whenever You Can
James Whatley
 
The Ogilvy & Mather London SXSW Report
The Ogilvy & Mather London SXSW ReportThe Ogilvy & Mather London SXSW Report
The Ogilvy & Mather London SXSW Report
James Whatley
 
'Seriously, what now?'
'Seriously, what now?''Seriously, what now?'
'Seriously, what now?'
James Whatley
 

Recommended

The Power of Visual Storytelling
The Power of Visual StorytellingThe Power of Visual Storytelling
The Power of Visual Storytelling
ViralGains
 
GUADEC2007: A Modest Email Client
GUADEC2007: A Modest Email ClientGUADEC2007: A Modest Email Client
GUADEC2007: A Modest Email Client
djcb
 
Back to School: Tips & Tricks for Engaging with the College Market
Back to School: Tips & Tricks for Engaging with the College MarketBack to School: Tips & Tricks for Engaging with the College Market
Back to School: Tips & Tricks for Engaging with the College Market
ViralGains
 
A series of provocative statements (and all the dragons that await therein)
A series of provocative statements (and all the dragons that await therein)A series of provocative statements (and all the dragons that await therein)
A series of provocative statements (and all the dragons that await therein)
James Whatley
 
Key Digital THINGS WE DIDN'T SEE COMING BUT REALLY WISH WE DID
Key Digital THINGS WE DIDN'T SEE COMING BUT REALLY WISH WE DIDKey Digital THINGS WE DIDN'T SEE COMING BUT REALLY WISH WE DID
Key Digital THINGS WE DIDN'T SEE COMING BUT REALLY WISH WE DID
James Whatley
 
Take Whatever You Can, Whenever You Can
Take Whatever You Can, Whenever You CanTake Whatever You Can, Whenever You Can
Take Whatever You Can, Whenever You Can
James Whatley
 
The Ogilvy & Mather London SXSW Report
The Ogilvy & Mather London SXSW ReportThe Ogilvy & Mather London SXSW Report
The Ogilvy & Mather London SXSW Report
James Whatley
 
'Seriously, what now?'
'Seriously, what now?''Seriously, what now?'
'Seriously, what now?'
James Whatley
 
Twitter Card Master Class #SMWLDN
Twitter Card Master Class #SMWLDNTwitter Card Master Class #SMWLDN
Twitter Card Master Class #SMWLDN
James Whatley
 
17 social media things you should definitely know
17 social media things you should definitely know17 social media things you should definitely know
17 social media things you should definitely know
James Whatley
 
Social Media Strategy in Six Seconds
Social Media Strategy in Six Seconds Social Media Strategy in Six Seconds
Social Media Strategy in Six Seconds
James Whatley
 
SOCIAL TV, REALLY?
SOCIAL TV, REALLY?SOCIAL TV, REALLY?
SOCIAL TV, REALLY?
James Whatley
 
In The Theme Park: The High Street
In The Theme Park: The High StreetIn The Theme Park: The High Street
In The Theme Park: The High Street
James Whatley
 
Why do brands use Facebook?
Why do brands use Facebook? Why do brands use Facebook?
Why do brands use Facebook?
James Whatley
 
APA Digital Breakfast: Digital Trends for 2012
APA Digital Breakfast: Digital Trends for 2012APA Digital Breakfast: Digital Trends for 2012
APA Digital Breakfast: Digital Trends for 2012James Whatley
 
Nokia N8 Imaging & Video Tips
Nokia N8 Imaging & Video TipsNokia N8 Imaging & Video Tips
Nokia N8 Imaging & Video Tips
James Whatley
 
#MEX11: Inspiring new forms of creative expression through mobile devices
#MEX11: Inspiring new forms of creative expression through mobile devices#MEX11: Inspiring new forms of creative expression through mobile devices
#MEX11: Inspiring new forms of creative expression through mobile devices
James Whatley
 
WOMUK February Espresso
WOMUK February EspressoWOMUK February Espresso
WOMUK February Espresso
James Whatley
 
NMA Live - Demystifying Engagement
NMA Live - Demystifying EngagementNMA Live - Demystifying Engagement
NMA Live - Demystifying Engagement
James Whatley
 
The Future of Social Media
The Future of Social MediaThe Future of Social Media
The Future of Social Media
James Whatley
 
The Life & Times of a Social Media Corporate Monkey
The Life & Times of a Social Media Corporate MonkeyThe Life & Times of a Social Media Corporate Monkey
The Life & Times of a Social Media Corporate Monkey
James Whatley
 
Voicedays 08
Voicedays 08Voicedays 08
Voicedays 08
James Whatley
 
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdfSearch Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Arihant Webtech Pvt. Ltd
 
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.docBài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc
daothibichhang1
 
Digital Transformation and IT Strategy Toolkit and Templates
Digital Transformation and IT Strategy Toolkit and TemplatesDigital Transformation and IT Strategy Toolkit and Templates
Digital Transformation and IT Strategy Toolkit and Templates
Aurelien Domont, MBA
 
Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...
Lviv Startup Club
 
Project File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdfProject File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdf
RajPriye
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
LuanWise
 
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
Boris Ziegler
 
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
SOFTTECHHUB
 

More Related Content

More from James Whatley

Twitter Card Master Class #SMWLDN
Twitter Card Master Class #SMWLDNTwitter Card Master Class #SMWLDN
Twitter Card Master Class #SMWLDN
James Whatley
 
17 social media things you should definitely know
17 social media things you should definitely know17 social media things you should definitely know
17 social media things you should definitely know
James Whatley
 
Social Media Strategy in Six Seconds
Social Media Strategy in Six Seconds Social Media Strategy in Six Seconds
Social Media Strategy in Six Seconds
James Whatley
 
SOCIAL TV, REALLY?
SOCIAL TV, REALLY?SOCIAL TV, REALLY?
SOCIAL TV, REALLY?
James Whatley
 
In The Theme Park: The High Street
In The Theme Park: The High StreetIn The Theme Park: The High Street
In The Theme Park: The High Street
James Whatley
 
Why do brands use Facebook?
Why do brands use Facebook? Why do brands use Facebook?
Why do brands use Facebook?
James Whatley
 
APA Digital Breakfast: Digital Trends for 2012
APA Digital Breakfast: Digital Trends for 2012APA Digital Breakfast: Digital Trends for 2012
APA Digital Breakfast: Digital Trends for 2012James Whatley
 
Nokia N8 Imaging & Video Tips
Nokia N8 Imaging & Video TipsNokia N8 Imaging & Video Tips
Nokia N8 Imaging & Video Tips
James Whatley
 
#MEX11: Inspiring new forms of creative expression through mobile devices
#MEX11: Inspiring new forms of creative expression through mobile devices#MEX11: Inspiring new forms of creative expression through mobile devices
#MEX11: Inspiring new forms of creative expression through mobile devices
James Whatley
 
WOMUK February Espresso
WOMUK February EspressoWOMUK February Espresso
WOMUK February Espresso
James Whatley
 
NMA Live - Demystifying Engagement
NMA Live - Demystifying EngagementNMA Live - Demystifying Engagement
NMA Live - Demystifying Engagement
James Whatley
 
The Future of Social Media
The Future of Social MediaThe Future of Social Media
The Future of Social Media
James Whatley
 
The Life & Times of a Social Media Corporate Monkey
The Life & Times of a Social Media Corporate MonkeyThe Life & Times of a Social Media Corporate Monkey
The Life & Times of a Social Media Corporate Monkey
James Whatley
 
Voicedays 08
Voicedays 08Voicedays 08
Voicedays 08
James Whatley
 

More from James Whatley (14)

Twitter Card Master Class #SMWLDN
Twitter Card Master Class #SMWLDNTwitter Card Master Class #SMWLDN
Twitter Card Master Class #SMWLDN
 
17 social media things you should definitely know
17 social media things you should definitely know17 social media things you should definitely know
17 social media things you should definitely know
 
Social Media Strategy in Six Seconds
Social Media Strategy in Six Seconds Social Media Strategy in Six Seconds
Social Media Strategy in Six Seconds
 
SOCIAL TV, REALLY?
SOCIAL TV, REALLY?SOCIAL TV, REALLY?
SOCIAL TV, REALLY?
 
In The Theme Park: The High Street
In The Theme Park: The High StreetIn The Theme Park: The High Street
In The Theme Park: The High Street
 
Why do brands use Facebook?
Why do brands use Facebook? Why do brands use Facebook?
Why do brands use Facebook?
 
APA Digital Breakfast: Digital Trends for 2012
APA Digital Breakfast: Digital Trends for 2012APA Digital Breakfast: Digital Trends for 2012
APA Digital Breakfast: Digital Trends for 2012
 
Nokia N8 Imaging & Video Tips
Nokia N8 Imaging & Video TipsNokia N8 Imaging & Video Tips
Nokia N8 Imaging & Video Tips
 
#MEX11: Inspiring new forms of creative expression through mobile devices
#MEX11: Inspiring new forms of creative expression through mobile devices#MEX11: Inspiring new forms of creative expression through mobile devices
#MEX11: Inspiring new forms of creative expression through mobile devices
 
WOMUK February Espresso
WOMUK February EspressoWOMUK February Espresso
WOMUK February Espresso
 
NMA Live - Demystifying Engagement
NMA Live - Demystifying EngagementNMA Live - Demystifying Engagement
NMA Live - Demystifying Engagement
 
The Future of Social Media
The Future of Social MediaThe Future of Social Media
The Future of Social Media
 
The Life & Times of a Social Media Corporate Monkey
The Life & Times of a Social Media Corporate MonkeyThe Life & Times of a Social Media Corporate Monkey
The Life & Times of a Social Media Corporate Monkey
 
Voicedays 08
Voicedays 08Voicedays 08
Voicedays 08
 

Recently uploaded

Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdfSearch Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Arihant Webtech Pvt. Ltd
 
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.docBài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc
daothibichhang1
 
Digital Transformation and IT Strategy Toolkit and Templates
Digital Transformation and IT Strategy Toolkit and TemplatesDigital Transformation and IT Strategy Toolkit and Templates
Digital Transformation and IT Strategy Toolkit and Templates
Aurelien Domont, MBA
 
Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...
Lviv Startup Club
 
Project File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdfProject File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdf
RajPriye
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
LuanWise
 
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
Boris Ziegler
 
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
SOFTTECHHUB
 
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc.pdf
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc.pdfBài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc.pdf
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc.pdf
daothibichhang1
 
Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431
ecamare2
 
Authentically Social Presented by Corey Perlman
Authentically Social Presented by Corey PerlmanAuthentically Social Presented by Corey Perlman
Authentically Social Presented by Corey Perlman
Corey Perlman, Social Media Speaker and Consultant
 
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
bosssp10
 
Helen Lubchak: Тренди в управлінні проєктами та miltech (UA)
Helen Lubchak: Тренди в управлінні проєктами та miltech (UA)Helen Lubchak: Тренди в управлінні проєктами та miltech (UA)
Helen Lubchak: Тренди в управлінні проєктами та miltech (UA)
Lviv Startup Club
 
BeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdfBeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdf
DerekIwanaka1
 
Top mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptxTop mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptx
JeremyPeirce1
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
Cynthia Clay
 
An introduction to the cryptocurrency investment platform Binance Savings.
An introduction to the cryptocurrency investment platform Binance Savings.An introduction to the cryptocurrency investment platform Binance Savings.
An introduction to the cryptocurrency investment platform Binance Savings.
Any kyc Account
 
Training my puppy and implementation in this story
Training my puppy and implementation in this storyTraining my puppy and implementation in this story
Training my puppy and implementation in this story
WilliamRodrigues148
 
The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...
balatucanapplelovely
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Holger Mueller
 

Recently uploaded (20)

Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdfSearch Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
 
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.docBài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc
 
Digital Transformation and IT Strategy Toolkit and Templates
Digital Transformation and IT Strategy Toolkit and TemplatesDigital Transformation and IT Strategy Toolkit and Templates
Digital Transformation and IT Strategy Toolkit and Templates
 
Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...
 
Project File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdfProject File Report BBA 6th semester.pdf
Project File Report BBA 6th semester.pdf
 
Building Your Employer Brand with Social Media
Building Your Employer Brand with Social MediaBuilding Your Employer Brand with Social Media
Building Your Employer Brand with Social Media
 
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
Agency Managed Advisory Board As a Solution To Career Path Defining Business ...
 
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
 
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc.pdf
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc.pdfBài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc.pdf
Bài tập - Tiếng anh 11 Global Success UNIT 1 - Bản HS.doc.pdf
 
Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431
 
Authentically Social Presented by Corey Perlman
Authentically Social Presented by Corey PerlmanAuthentically Social Presented by Corey Perlman
Authentically Social Presented by Corey Perlman
 
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
Call 8867766396 Satta Matka Dpboss Matka Guessing Satta batta Matka 420 Satta...
 
Helen Lubchak: Тренди в управлінні проєктами та miltech (UA)
Helen Lubchak: Тренди в управлінні проєктами та miltech (UA)Helen Lubchak: Тренди в управлінні проєктами та miltech (UA)
Helen Lubchak: Тренди в управлінні проєктами та miltech (UA)
 
BeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdfBeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdf
 
Top mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptxTop mailing list providers in the USA.pptx
Top mailing list providers in the USA.pptx
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
 
An introduction to the cryptocurrency investment platform Binance Savings.
An introduction to the cryptocurrency investment platform Binance Savings.An introduction to the cryptocurrency investment platform Binance Savings.
An introduction to the cryptocurrency investment platform Binance Savings.
 
Training my puppy and implementation in this story
Training my puppy and implementation in this storyTraining my puppy and implementation in this story
Training my puppy and implementation in this story
 
The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
 

SpinVox & Twitter: Extending Customer Service

Editor's Notes

  1. Why are you here? You’re here to learn right? Right then... Let’s start. SpinVox. Yes, that’s right – that’s where I work. SpinVox converts Voice into Text. So in practice; if you leave me a voicemail I get it as an SMS and an email. Verbatim. It’s pretty cool. Anywhoo... My name’s James Whatley and on Twitter, I’m known as...