This document discusses key performance indicators (KPIs) for spa therapists. It provides steps for creating KPIs for spa therapists, including defining objectives, identifying key result areas and tasks, and determining how to measure results. It also lists types of KPIs and cautions against creating too many KPIs or ones that do not change to suit goals. The document recommends that KPIs be clearly linked to strategy and empower employees. It directs the reader to an external website for additional KPI materials.