This document is a resume for Sourav Roy Bishnubar summarizing his education, professional experience, technical skills, certifications, personal details, and contact information. Sourav earned a Bachelor's degree in Electronics and Communication Engineering and has experience as a Trainee Engineer where he provided technical support, troubleshooting, and resolved IT issues. His technical skills include networking, routing, switching, and Cisco infrastructure administration. He is certified in Cisco and has additional training in employability skills and mobile communications.

1. Sourav Roy Bishnubar,Naikuri,Tamluk,East Midnapure,West Bengal - 721630 +91 9093550048
souravroygnit@gmail.com
EDUCATION
Bachelor of Electronics and Communication engineering - West Bengal University of technology, Kolkata, India
July 2010 – June 2014
Higher secondary (State Board) – Tamluk Hamilton High School, West Bengal, India
May 2008 – April 2010
PROFESSIONAL EXPERIENCE
Trainee Engineer–CMS IT SERVICES PVT LTD (Bangalore) November 2015- March 2016
• Worked for Installation, Troubleshooting, Desktop Support, LAN connection based on L1 role.
• Primary help desk technical assistance and troubleshooting on IT platform.
• Diagnosed and resolved technical hardware and software issues involving internet connectivity, email client etc.
• Recommend process improvements Surveys and Campaign.
• Identified and escalated priority issues per client specifications and standard process.
• Diagnosed, troubleshoot, and identified feasible solution to resolve diverse customer issues.
• Prepared accurate and timely reports using Microsoft excel word and power point.
• Delivered service based information and technical process support to end users.
• Troubleshooted and resolved application issues escalated from end users
• Planned IT network infrastructure with clients to ensure that the systems are tailored and comply with their
requirements and needs
TECHNICAL SKILLS INCLUDES
• Installation, Configuration and Administration of Cisco IT infrastructure, Cisco Switches, Routers, Security
application, Firewalls and network protocols.
• Functioning knowledge of LAN, WAN solution, protocol HDLC, FRAME RELAY, PPP.
• Well understanding of BRIDGING and SWITCHING concepts and LAN technologies.
• VLAN configuration, Switching, ISL, DOT1Q.
• Good knowledge of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, FTP, TFTP).
• Router basic configuration & Monitoring of CISCO 2500, 2600, 1800.
• IP addressing and sub-netting Routing concept.
• Sound knowledge of routing protocols-RIP V1/V2, OSPF and EIGRP.
LANGUAGE AND COMPUTER SKILLS
Language Skills: English: Bilingual, Bengali: Native, Hindi: National

2. Sourav Roy Bishnubar,Naikuri,Tamluk,East Midnapure,West Bengal - 721630 +91 9093550048
souravroygnit@gmail.com
Computer Skills: Basic of C, Windows scripting, Microsoft Office (Word, Power point, Excel), Microsoft outlook,
Social media (Facebook, Google+ etc.)
CERTIFICATIONS/ TRAININGS
• Enhanced Employability skills- Australian Institute of management
• Summer training on Mobile Communication (SEMOCO)
• B-Tech final year Project on Designing of Parallel Couple Micro Strip Band pass Filter at 4GHz
• Cisco Certified Network Associate (CSCO12973653)
PERSONAL DETAILS
• Personal Skills: Ambitious, Energetic, Positive attitude, Team player, Self-confident, Motivating, Responsibilities.
• Date of Birth: 28.01.1993
• Current Address: BTM Layout, Bngalore-560029