CSI Piemonte provides innovative public services to facilitate communication between citizens and public administration in Piedmont, Italy. The organization promotes digital solutions such as the Modello Unico Digitale per l'Edilizia (MUDE), which streamlines building application processes for professionals and municipalities. Additionally, CSI Piemonte manages a large volume of data and develops applications aimed at improving urban decision-making and public service accessibility.

1. PiemonteFacile: a set of public
services/app and a way to share
knowledge for Piedmont’s citizens
Giuliana Bonello
Business Intelligence & Data Quality Practice Manager
Giorgia Lupi
Density Design Lab, Politecnico di Milano
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2. CSI-Piemonte
CSI-Piemonte: IT for public services
Founded in 1977 by: we are one of the main Information &
Piedmont Region Communication Technology agencies in
Italy
University of Turin we design and develop innovative public
services,to simplify life for citizens and
Polytechnic of Turin enterprises and to facilitate and speed up
their relations with the Public Administration
Associated consortium members
92 Associated Consortium Region 1
Members Universities 3
156,7 Millions € annual Provinces 8
revenues (2010) Municipalities 39
Municipalities associations 11
1,200 employees
Agencies & other institutions 10
5 sites in Piedmont Health & Hospital Units 20
Total number 92
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3. Mission
CSI Piemonte:
transforms innovation demand from citizens and
enterprises into services accessible for all and easy
to use
helps public institutions to optimize internal processes to
save time, reduce expenses and satisfy the needs of
your life
the citizens
without queues
helps public institutions to optimize internal processes to all services
save time, reduce expensesand satisfy the needs of at your place
the citizens 24/7
promotes collaboration among Administrations in Italy just in one click
and abroad and the reuse of Piedmont good practices
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4. Expertise
technologies and architectures
document management and related
laws
policy making support systems
mission, organisation, business
models of different PA bodies
Web sites and portals for the
Public Administration
Cross-Authority-Databases and
Business Intelligence applications
Training for civil servants
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5. Piemontefacile
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6. On line services for professionals
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7. Modello Unico Digitale per l'Edilizia (MUDE)
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8. MUDE: what is it?
The service stems from the desire to
facilitate
the PA, professionals and citizens
with regard to a difficult subject to interpret, very demanding in terms of
information (from planning to register) and highly changing over time,
also from the point of view of the legal rules regulating it.
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9. MUDE: What are the benefits?
• To citizen and professional it is easier to present their
applications and to check their progress;
• the municipality will have certainty of law interpretation and
better information quality, consequently a lower preliminary
work;
• the Region administration can easily monitor the building
activities and obtain the needed data to support the territory
planning.
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10. MUDE: How does it work?
• Professionals can have their access
permission from the front office and then they
are able to access a personal desk,
• The Municipal official can operate through
the Back End
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11. MUDE numbers
• Number of participating
municipalities :
– 2010, february : 73
– 2010, may: 89
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12. MUDE numbers
MUDE Piemonte - Professionisti Accredidati al 13/04/2012
Professionals currently
2500
using the service
2000 1932
1811
ALBI_PROFESSIONALI Totale
1500 1538 ARCHITETTI; 1069
1180 GEOMETRI; 620
1000 908
INGEGNERI; 237
812 AGRONOMI; 2
672
500 PERITI INDUSTRIALI; 4
424
Totale complessivo 1932
0
set-11 ott-11 nov-11 dic-11 gen-12 feb-12 mar-12 apr-12
MUDE Piemonte - Pratiche presentate al 13/04/2012
2500
2100
2000
1861
1500
1261
Documents 1000
724
submitted 500
361
477
202
0 75
set-11 ott-11 nov-11 dic-11 gen-12 feb-12 mar-12 apr-12
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13. App gallery
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14. App gallery (1)
Through the various "apps" you
can, for example, read the news of
the region, identify free wi-fi areas,
or combine timetable and path
information of trains, planes and
buses and compose your own
itinerary
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15. App gallery(2)
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16. Piemonte in Pillole
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17. Data assets managed by CSI
1200
1000
800
600
Regione Piemonte
Città di Torino
Currently the CSI manages on behalf of
Provincia di Torino
400
200
Altri
its clients more than 1300 alphanumeric
0
2005 2008 2009
databases, over 1400 spatial data bases,
160 databases for decision support, while
600 600 it is growing the number of text-based
500
400
500
400
databases (arising from the process of
300 300
Città di Torino
Regione Piemonte
dematerialisation) and multimedia (e.g.
digitization projects such as the Piedmont
200 200 Tolali enti
100 100
0 0 Digital Library
2001 2003 2005 2006 2007 2008 2009
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18. 1st data storytelling
"Farms and vineyards in Piedmont: 50 Years of History"
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19. Visual Storytelling & Smart Cities: Perspectives
• Politecnico di Milano is experimenting on the possibilities of gathering,
crossing and representing data visually in order to improve decision-
making processes at urban scale
• With the development and diffusion of mobile devices, these
information on urban experiences, emotions and opinions are
actually geo-localized: we can now refer citizens' shared opinions
directly to specific places
Is it possible to provide citizens, decision makers and urban planners with
customizable tools able to real-time inquire cites and territories they live in?
Is it possible to gain meaningful insights on how the population react to new
policies - Is the feeling toward the introduction of a new pedestrian area positive
or negative? Are people happy with the new bike lane? What people say about the
subway being open during the night? - in order to gather feedback and precious
suggestions for future projects?
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20. Current experiments
(Current experiments are described on www.polyphonicities.org)
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21. Thank you!
Giuliana Bonello
Giuliana.bonello@csi.it
© CSI-Piemonte – Tutti i diritti riservati
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