OELAN is an IT company that invests in developing the personal skills of its consultants. It introduced the Temple Index of Functional Fluency (TIFF) psychometric tool to help consultants improve skills like emotional intelligence, flexibility, and effective communication. All OELAN staff complete TIFF and receive coaching. This helps managers exercise authority responsibly while developing the consultants' ability to respond appropriately to challenges. The Functional Fluency model teaches consultants how to choose effective behaviors and take responsibility for how they communicate and relate to others.
This document discusses capacity building and employee welfare at Air India. It provides definitions of capacity building as an ongoing process to enhance abilities to meet challenges. Air India's training and development programs aim to build skills and motivate employees. The document also examines Air India's employee welfare benefits such as pensions, healthcare, education assistance and recreational activities. Both internal facilities like canteens and toilets as well as external services like housing and transport are discussed. In surveys, employees expressed satisfaction with training opportunities and welfare benefits, though some areas could be improved.
OELAN is an IT company that invests in developing the personal skills of its consultants. It introduced the Temple Index of Functional Fluency (TIFF) psychometric tool to help consultants improve skills like emotional intelligence, flexibility, and effective communication. All OELAN staff complete TIFF and receive coaching. This helps managers exercise authority responsibly while developing the consultants' ability to respond appropriately to challenges. The Functional Fluency model teaches consultants how to choose effective behaviors and take responsibility for how they communicate and relate to others.
This document discusses capacity building and employee welfare at Air India. It provides definitions of capacity building as an ongoing process to enhance abilities to meet challenges. Air India's training and development programs aim to build skills and motivate employees. The document also examines Air India's employee welfare benefits such as pensions, healthcare, education assistance and recreational activities. Both internal facilities like canteens and toilets as well as external services like housing and transport are discussed. In surveys, employees expressed satisfaction with training opportunities and welfare benefits, though some areas could be improved.
2. -Det går saktere å lese på skjerm enn på papir.
-Man blir fortere trøtt når man leser på skjerm.
-Aktiviser leserne, men med måte. Mottakerne er vant med at de stadig må klikke eller flytte på noe, men
ikke la interaktiviteten ta helt overhånd.
3. -Fokuser på mottakeren, hvem er målgruppa?
-Bruk ord og utrykk som er lett å forstå
-Ikke bruk fler ord enn du må, unngå ord og utrykk som er vanskelig å forstå
-Det er nesten umulig å være for tydelig på nettet
-Ha et mål med det du skriver, hvorfor skriver du teksten, hav er hensikten?
-Skriv kort og oversiktlig
4. Legg til rette for skummelesing
Gjør det enkelt for mottakeren å "skanne" siden.
Noen viktige stikkord:
-det viktigste først
-informative titler og mellomtitler
-punktlister
-uthevede ord
-lenker
-luft
5. Velg en skrift type som er tilpasset skjerm
-Verdana og Georgia, klassiske skrifttyper som fungerer bra.
-(antikvaskrift)De fleste er enige om at fonter uten seriffer passer best for skjerm
-Om du velger en skrifttype som ikke er tilpasset nettet, kan du risikere at mottakeren din ikke får
opp samme skrifttype i sin visning. Ikke alle skrifttyper fungerer i alle nettlesere og på alle
plattformer.