The document discusses the inefficiency of traditional automated attendants in handling business calls, highlighting that only 30% of incoming calls are from customers. It advocates for using speech recognition technology to streamline the process, allowing callers to simply say the name of the person they wish to reach instead of spelling it out. This shift to a cloud-based solution can improve customer experience while reducing costs related to traditional speech applications.

1. Shocking truth about automated attendants

2. Some people are better than others at answering the calls that come into your business.

3. And research indicates that on average, only 3 out of 10 of calls to your business are from customers.

4. Most calls to businesses from “friends and family”, other employees, outside vendors, other enterprise support staff.

5. If the reason for live operator answering all incoming phone to provide “high touch” personal attention to the company’s clients then…

6. Consider a high quality “automated attendant.” But before we get too excited about automation...

7. Shocking truth about telephone keypads

8. “Spellthe name of the employee you wish to reach using your telephone keypad…”

9. “Spellthe name of the employee you wish to reach using your telephone keypad…”

10. “Spell the name of the employee you wish to reach using your telephone keypad…”

11. “So what’s the solution?”

12. “Don’t annoy your callers…”

13. Allow your callers to simply SAY the name of the person they want to talk to instead of fussing around with SPELLING.

14. Previously, deploying premise based speech applications was tricky and expensive.

15. Leverage a new service that removes technical challenges and expense of speech recognition applications.

16. Leverage speech recognition to grow revenue, reduce churn, and delight customers without expensive capital.

17. Discover new cloud based business model delivering high quality speech recognition applications easily and affordably.

18. Free whitepaper at mobiso.com