The document discusses the evolution of enterprise collaboration and social software. It describes how platforms have progressed from supporting one-to-many communication to enabling many-to-many interactions between employees, customers, and partners. It introduces Clearvale as a relationship management solution that leverages these trends by providing a holistic ecosystem across intranets, extranets, and the public internet to connect all participants.
Social CRM aims to turn unhappy customers into happy, engaged customers and advocates by providing community building, customer support, account management, and opportunities to drive sales. Key capabilities of a successful social CRM include enabling connections, communication, collaboration, education, and creation among customers and employees. There are organizational challenges to adoption like inappropriate comments, competitor collaboration, and negative publicity, but BroadVision Clearvale provides the technical capabilities needed to create an effective Social CRM solution.
The document provides instructions for using Clearvale's Teamwork tool to plan and track a project for organizing a user conference. A work plan was created with goals and tasks assigned to team members. Weekly checkpoints are held to monitor progress by viewing task details and adjusting planned and actual completion percentages. As project manager, you can check overall progress on checkpoint dates and address any tasks falling behind schedule. Tasks are marked as complete by setting dates or selecting a complete button, closing them out.
The document provides instructions for using Clearvale's Teamwork tool to plan and track a project for organizing a user conference. A work plan was created with goals and tasks assigned to team members. Weekly checkpoints are held to monitor progress by viewing task details and adjusting planned and actual completion percentages. As project manager, you can check overall goal completion and see which tasks are on or off schedule to address any issues. Tasks are marked as complete by setting dates or selecting a complete button, closing them out.
The document discusses the evolution of enterprise collaboration and social software. It describes how platforms have progressed from supporting one-to-many communication to enabling many-to-many interactions between employees, customers, and partners. It introduces Clearvale as a relationship management solution that leverages these trends by providing a holistic ecosystem across intranets, extranets, and the public internet to connect all participants.
Social CRM aims to turn unhappy customers into happy, engaged customers and advocates by providing community building, customer support, account management, and opportunities to drive sales. Key capabilities of a successful social CRM include enabling connections, communication, collaboration, education, and creation among customers and employees. There are organizational challenges to adoption like inappropriate comments, competitor collaboration, and negative publicity, but BroadVision Clearvale provides the technical capabilities needed to create an effective Social CRM solution.
The document provides instructions for using Clearvale's Teamwork tool to plan and track a project for organizing a user conference. A work plan was created with goals and tasks assigned to team members. Weekly checkpoints are held to monitor progress by viewing task details and adjusting planned and actual completion percentages. As project manager, you can check overall progress on checkpoint dates and address any tasks falling behind schedule. Tasks are marked as complete by setting dates or selecting a complete button, closing them out.
The document provides instructions for using Clearvale's Teamwork tool to plan and track a project for organizing a user conference. A work plan was created with goals and tasks assigned to team members. Weekly checkpoints are held to monitor progress by viewing task details and adjusting planned and actual completion percentages. As project manager, you can check overall goal completion and see which tasks are on or off schedule to address any issues. Tasks are marked as complete by setting dates or selecting a complete button, closing them out.