The document discusses the acquisition process and sales tools. It notes that 80% of the sales process is influenced by emotions and triggers. It also states that 17 direct or indirect contacts are usually necessary to close a sale and that having a return on investment (ROI) calculation in a quote can lead to an 80% closing rate. The document provides an example sales proposition that includes objectives, costs summary, and estimated annual savings and ROI for a potential client. It also lists some benefits of using an ROI tool in sales, such as negotiating higher prices and reducing the sales cycle. Finally, it mentions strategic sales planning and business development services.