Oleg Plotnikau has over 10 years of experience in networking and telecommunications. He holds a Master's degree in Telecommunication Systems Management and a Bachelor's degree in Telecommunications and Switching Systems. He has worked as a Network Engineer, Response Engineer, and provided help desk and network support.

1. A LE H P LO T N I K A U
Boston, Massachusetts 02125, Email: oleg.position@gmail.com
QUALIFICATIONS
Skilled professional with experience in networking and telecommunications recently awarded a
Masters of Science in Telecommunication System Management. Superb academic credentials include
background as a top student in a Circuits Analysis course, knowledge of wireless technology (CDMA,
GSM, and UMTS). Strong analytical and problem-solving skills enhanced by excellent writing and
presentation abilities. Solid understanding of new network technologies and analytical tools. Flexible,
fast-learning multitasker. Compelling ability to provide quality work product under tight deadlines.
Fluent in English, Russian as well as conversational Italian and German.
Protocols: CDMA, GSM, UMTS, SIP, Ethernet, IP, UDP, TCP, MPLS, DNS, DHCP, XML,
HTTP, FTP, Telnet, SNMP, LDAP, SMTP, POP3, IMAP, RTP, RTCP, SIP, H.323, H.248,
Q.931, SS7.
Networking: LAN, WAN, MAN, CISCO equipment, VPNs, MS Exchange, Firewalls.
VoIP architecture: PBXs, B2B UA (proxy), SBCs, Media Gt. (Server), IAD’s, IP ph., softph.
Programming Languages: C ++, Java, HTML, Delphi, Visual Basic, Bash, Perl, SQL.
Operating Systems: MS Server 2003, Windows 95-XP, Linux (CentOS).
Software and Applications: Ethereal/Wireshark, Linux Pcap, MathCAD, AutoCAD, Kaseya,
PageMaker, Illustrator, Dreamweaver, Visio, Oracle, Minerva, RS3, Flash, Apache (HTTP).
Certifications: Network+ (2007).
EDUCATION
NORTHEASTERN UNIVERSITY, Boston, Massachusetts [GPA: 3.91]
Master of Science in Telecommunication Systems Management, 2009
• Selected Courses: Telecommunications Architecture & Systems, Data Networking, IP Telephony,
Network Security.
• Member, “Phi Kappa Phi” Honor Society (top 10% of the class).
BUNKER HILL COMMUNITY COLLEGE, Boston, Massachusetts [GPA: 3.82]
Associate in Science, Network Systems & Telecommunication, 2006
• Graduated with high honors.
• Independent Honors Project (2005-2006): “Wireless Internet Security”, selected for presentation at
12th annual Massachusetts Statewide Undergraduate Conference.
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• Independent Honors Project (2004-2005): “Fiberless Network Built on the Laser Pointers”, 11
annual Massachusetts Statewide Undergraduate Conference.
• Member, “Alpha Kappa Mu” National Honor Society
BELGOROD STATE UNIVERSITY, Belgorod, Russia [GPA: 3.85]
Bachelor of Science in Telecommunications and Switching Systems, 2004
• Selected Courses: Fundamentals of Communication Systems, Telecommunication Systems (GSM)
• Top student in Circuits Analysis course.
• Independent Honors Project: “Communication Network Modeling”, Belgorod State University,
2002.

2. A LE H P LO T N I K A U Page Two
PROFESSIONAL EX PERIENCE
EVERON IT, Boston, Massachusetts 02/2008-08/2009
Network Engineer
• Diagnosed and resolved clients’ computer and network related issues over the phone; escalated
problems to senior management or dispatched a technician for an on-site visit, if needed.
• Architected, designed and documented network management solutions to meet customer needs.
• Installed, tested, implemented and maintained IT infrastructure and ensure reliability and efficiency
• Researched and diagnosed third party software issues in collaboration with software vendors.
• Excelled in a fast-paced, time-sensitive environment at tasks demanding creative problem solving
and superior customer relationship skills.
• Demonstrated experience in researching and evaluating alternative solutions and recommending
the most efficient and cost effective system solution for business needs.
• Participated in weekly company meetings and assisted in the design and development of new
products; recommended improvements to the business operation plan and reorganization.
• Provided training and technical support for users with varying levels of IT knowledge and
competence.
CBE TECHNOLOGIES, Boston, Massachusetts 05/2006-09/2007
Response Engineer
• Managed network and telecommunication systems for 100+ companies in the U.S. and Canada on
behalf of leading IT outsourcing company.
• Oversaw and troubleshot server-client environment, Cisco routers, switches, network security,
database systems, and data storage systems.
• Performed detailed network analysis & consulted on capacity, security, and workload analysis
issues.
• Served as Focal Point, the company’s highest level of contact, for nine small and mid-sized clients,
including supervision of co-workers with respect to those accounts.
• Served as primary help-desk contact for a major pharmaceutical company with 400+ users.
• Communicated with clients 5 to 7 hours/day by phone, and responded to 100 to 250 emails per day.
• Interfaced with colleagues, senior management, and vendors to resolve issues.
• Documented calls in various databases and referred clients for more extensive assistance if needed.
• Provided training to users and new employees.
• Increased ease of access to client information by developing improved client database.
BUNKER HILL COMMUNITY COLLEGE, Boston, Massachusetts 09/2005-05/2006
Help Desk Support / Network Specialist
• Served professors and students by troubleshooting client-server connectivity problems, installing
hardware, maintaining end-user sessions, and training new employees and supervising interns.
• Analyzed server-client environment and developed recommendations to optimize performance.
• Maintained meticulous documentation of arising issues.
• Developed kiosk-type user interface to reduce network traffic by limiting access to a few web sites.
Student Leader, Boston Area Advanced Technical Technological Education Center 09/2005-05/2006
• Helped attract students to IT careers by working in a team that promoted a coordinated, self-
sustaining regional IT education and work-force development.