The document discusses the World Lottery Association's (WLA) Responsible Gaming Framework (RGF), which consists of four levels of achievement and 10 program elements. It outlines how lotteries can demonstrate their commitment to responsible gaming principles. The four levels are: Level 1 (Commitment), Level 2 (Self-Assessment), Level 3 (Planning/Implementation), and Level 4 (Continuous Improvement). The 10 program elements cover areas like research, employee programs, and player education. Templates are provided to help lotteries apply to higher levels of the framework.

1. The Seven Responsible Gaming Principles serve as the foundation for the WLA Responsible Gaming
Framework (RGF). The WLA RGF consists of four levels of achievement and 10 Program elements. It
outlines how lotteries can demonstrate their level of commitment to the WLA Responsible Gaming
Principles. The WLA RGF allows for cultural and regional differences and is designed to complement
and improve – not replace – the safeguards that individual lottery operators have in place.
Each of the four levels achievement reflects how successfully a lottery has implemented the RG
Principles into its day-to-day operations. The more advanced the responsible gaming program, the
higher the level of achievement.
The four levels of achievement are:
Level 1: Commitment
All WLA members qualify for this level. By becoming a member of the WLA your lottery has agreed
to embrace the WLA RG Principles. Hence the criteria for the level 1 certification have been fulfilled.
Level 2: Self-Assessment and Gap Analysis
Members complete a self-assessment and determine what RG programs need to be built to ensure the
organization addresses all the Principles.
WLA RGF template for level 2 certification (English)
Following requests from the WLA’s membership to have a better guidance on what is expected in a
level 2 submission, a template has been developed with a series of questions that can serve as a guide
in helping your lottery organization while compiling your level 2 submission. The template can be
downloaded here (.pdf format).
MJR WLA plantilla para la certificación en el nivel 2 (Español)
La plantilla que se presenta a continuación ha sido elaborada de acuerdo con la solicitud de los
miembros de la WLA de obtener una mejor orientación sobre lo que se espera de una solicitud de nivel
2. Esta plantilla contiene una serie de preguntas que pueden ayudarle a preparar su solicitud. La
plantilla se puede descargar aquí (formato .pdf)
WLA CJR La certification du niveau 2 (Français)
Pour faire suite aux demandes des membres de la WLA d’avoir un meilleur guide sur ce qu’on s’attend
d’avoir dans la soumission de niveau 2, un gabarit a été développé avec une série de questions qui
peuvent servir de guide pour aider votre loterie pendant que vous rassemblez les données de votre
soumission de niveau 2. Le gabarit peut être téléchargé ici (format pdf).
Level 3: Planning and Implementation
Members need to develop a plan, a timetable and a budget to implement specific RG programs.
Level 4: Continuous Improvement
Members are implementing specific programs into their day-to-day operations and are continuously
improving their programs.
The broad categories of commitments and actions that members must translate into actual programs are

2. the 10 Program Elements of the RG Framework. The 10 Program elements are:
1. Research
2. Employee Program
3. Retailer Program
4. Game Design
5. Remote Gaming Channels
6. Advertising and Marketing Communications
7. Player Education
8. Treatment Referral
9. Stakeholder Engagement
10.Reporting and Measurement
For more information please refer to the Responsible Gaming Framework Submission Guide 2010-
2011 available for download below.
The WLA RGF Submission Guide 2012/2013
The WLA Responsible Gaming Framework (WLA RGF) Submission Guide 2012/2013 is a brochure
that provides you with everything you need to know in order to complete your submission for each
level of the WLA RGF. This third edition of the guide will help you determine which level your lottery
organization is qualified to apply for. The guide also lists all the action items that need to be completed
for submission at a given level. Included in this edition of the guide is also a description of the
recertification process that will be of interest to a number of certified member lotteries seeking
recertification.
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