Social Media Manager, Mary Cate Duffy, just got back from a trip to San Francisco to learn more about marketing and innovation. She created a presentation to share what she learned.
Best Practices for Creating and Maintaining Job DescriptionsHuman Capital Media
Did you know that job descriptions form the critical foundation for all your talent assessment processes? In this video with senior talent management consultant Gordon Medlock, learn how you can more easily and effectively create and manage job descriptions and use them as the foundation for your strategic talent management programs. Areas covered will include:
What content goes into a good job description?
Organizations often wonder what to include in their job descriptions. Learn the essential contents and best practices from an experienced pro.
How do you convert lengthy tasks lists into concise job accountability statements?
Free yourself from lengthy task lists that are difficult to create, maintain and use. Medlock explains how to create richly detailed job descriptions that are concise and effective.
What's involved in a project to upgrade job descriptions?
Where do you start? What resources do you need? And how do you get buy-in and funding from your leadership?
In this session, you’ll learn:
- Why your organization needs concise job descriptions.
- How to create and automate your job descriptions using the Halogen Job Description Builder.
- How to upgrade job descriptions across your organization (where do you start, what do you need, etc.).
- How to maintain your job descriptions over time.
Slides from a presentation I gave at Front-End Design Conference and ForgeConf in 2014. My first Design Pattern Craftsmanship talk in 2012 was presented at Etsy's Code as Craft series and I talked about MailChimp's original UI Pattern Library. Since then, we've redesigned and rebuilt our pattern library, so V2 of the talk covers the history, challenges, and benefits of our exploration of front-end patterns.
With today’s customers actively engaging in social media, the world of marketing and customer service has fundamentally changed. Customers control the conversation and are making it quite clear that the service you provide can no longer be an unsatisfactory or merely an acceptable experience. They have shown that due to bad service, they are willing to change and will let their friends, family, and fans know about it. According to an Edison study, 42 percent of consumers expect a response on social media within an hour. An America Express study shows 83 percent of customers left the purchase due to bad service. Another report shows more than 1 million people view tweets about customer service every week, and about 80 percent of those tweets are negative.
This should be all the proof needed for organizations to move customer service from an afterthought to a key initiative. Only when customer service is put at the heart of marketing will you reach your marketing and revenue objectives.
Join our panel of experts on this webinar to discuss:
-How to build and follow a consistent customer service process
-Empowering your customer service representatives
-Listening for social customer engagement
-Knowing whether to intervene or not
-Measuring customer care success
American Express NGen webinar on how to become a more effective change agent inside your organization. Key takeaways: why rebels needed, five Rebel 101 skills for creating change, knowing when to quit so that you don't get thrown under the bus.
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Por la cual se constituye el comité de Convivencia Laboral del Hospital Rafael Uribe Uribe E.S.E., para el periodo 2014 – 2016 y se designan los representantes del empleador ante el mismo
Social Media Manager, Mary Cate Duffy, just got back from a trip to San Francisco to learn more about marketing and innovation. She created a presentation to share what she learned.
Best Practices for Creating and Maintaining Job DescriptionsHuman Capital Media
Did you know that job descriptions form the critical foundation for all your talent assessment processes? In this video with senior talent management consultant Gordon Medlock, learn how you can more easily and effectively create and manage job descriptions and use them as the foundation for your strategic talent management programs. Areas covered will include:
What content goes into a good job description?
Organizations often wonder what to include in their job descriptions. Learn the essential contents and best practices from an experienced pro.
How do you convert lengthy tasks lists into concise job accountability statements?
Free yourself from lengthy task lists that are difficult to create, maintain and use. Medlock explains how to create richly detailed job descriptions that are concise and effective.
What's involved in a project to upgrade job descriptions?
Where do you start? What resources do you need? And how do you get buy-in and funding from your leadership?
In this session, you’ll learn:
- Why your organization needs concise job descriptions.
- How to create and automate your job descriptions using the Halogen Job Description Builder.
- How to upgrade job descriptions across your organization (where do you start, what do you need, etc.).
- How to maintain your job descriptions over time.
Slides from a presentation I gave at Front-End Design Conference and ForgeConf in 2014. My first Design Pattern Craftsmanship talk in 2012 was presented at Etsy's Code as Craft series and I talked about MailChimp's original UI Pattern Library. Since then, we've redesigned and rebuilt our pattern library, so V2 of the talk covers the history, challenges, and benefits of our exploration of front-end patterns.
With today’s customers actively engaging in social media, the world of marketing and customer service has fundamentally changed. Customers control the conversation and are making it quite clear that the service you provide can no longer be an unsatisfactory or merely an acceptable experience. They have shown that due to bad service, they are willing to change and will let their friends, family, and fans know about it. According to an Edison study, 42 percent of consumers expect a response on social media within an hour. An America Express study shows 83 percent of customers left the purchase due to bad service. Another report shows more than 1 million people view tweets about customer service every week, and about 80 percent of those tweets are negative.
This should be all the proof needed for organizations to move customer service from an afterthought to a key initiative. Only when customer service is put at the heart of marketing will you reach your marketing and revenue objectives.
Join our panel of experts on this webinar to discuss:
-How to build and follow a consistent customer service process
-Empowering your customer service representatives
-Listening for social customer engagement
-Knowing whether to intervene or not
-Measuring customer care success
American Express NGen webinar on how to become a more effective change agent inside your organization. Key takeaways: why rebels needed, five Rebel 101 skills for creating change, knowing when to quit so that you don't get thrown under the bus.
Por medio del cual se crean, conforman y fijan las competencias y funciones de los comités de contratación y de control de la contratación de la venta de servicios del Hospital Rafael Uribe Uribe E.S.E. I Nivel de atención
Por la cual se constituye el comité de Convivencia Laboral del Hospital Rafael Uribe Uribe E.S.E., para el periodo 2014 – 2016 y se designan los representantes del empleador ante el mismo
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