Catherine Frazee has known Brenda Zabolotny since 2000 when she hired her as a personal support worker. She found Ms. Zabolotny to be highly committed, conscientious, and to bring warmth and spirit to her work. When Frazee's mother required care due to Alzheimer's disease in 2012, she hired Ms. Zabolotny again, who provided kindness and gentle care as the mother's condition deteriorated and she passed away. Frazee expresses that Ms. Zabolotny's caregiving skills have strengthened and she would have no hesitation in hiring her again for any position requiring patience, kindness, loyalty and humanity.