RefWorks is a citation management tool that allows users to import references from databases, organize references into folders, search references, and automatically generate citations and bibliographies in Word documents. Key features include creating a personal online database of references accessible from any computer, importing references from many databases with a click of a button, and using Write-N-Cite to automatically insert citations and create bibliographies in Word. The document provides instructions on setting up a RefWorks account, importing references from databases like Web of Science, organizing references into folders, generating bibliographies, and using Write-N-Cite to cite references in Word papers.