This document discusses rebuilding trust between union and management partners. It outlines the services of the Colleges and Universities Complaints Resolution Unit for resolving complex complaints. It notes that collective bargaining is protected by law and collective agreements form the contractual relationship between employers and unions. The document discusses benefits of alternative dispute resolution such as avoiding costly grievance procedures. It also notes emerging trends in workplace harassment claims and consequences of decisions on legal costs and reputation. Finally, it proposes trust-building strategies such as informal mediation, collaboration on policies, and communication.