The document discusses key performance indicators (KPIs) for real estate paralegals. It provides examples of KPIs, performance appraisal forms, and a process for creating KPIs for real estate paralegals. The document recommends that KPIs be clearly linked to strategy, answer important questions, and empower employees. It also warns against creating too many KPIs and notes that KPIs should change to suit goals. Additional materials on KPIs can be found on the listed website.