Protea Hotels has been named the winner of the Hotels Category of the Ask Afrika Orange Index®, which uses a sampling of 33 000 interviews to rate South Africa’s top customer service brands across 22 industries.
Keep SAFE at the Beach provides safety tips for enjoying the beach, including wearing sun protection, swimming between flags and with an adult present, being aware of surfers and weather conditions, learning how to spot dangerous rips by looking for calm patches of water moving outward or murky water, and knowing one's own swimming limits.
This document provides tips for staying safe at the beach. It recommends swimming between the flags and being supervised by parents or lifeguards when in the water. It also gives advice for protecting yourself from the sun such as wearing sunscreen, a hat, sunglasses, and seeking shade.
The document summarizes the key findings and recommendations of the Carnegie Foundation's 2007 report on legal education in the United States. The report found that while US law schools are effective at teaching students to "think like a lawyer," they pay little attention to developing students' practical lawyering skills and ethical judgment. It recommends integrating real-world practice experiences and focusing more on developing students' identities as responsible professionals throughout legal education.
Under the terms of the GNU LGPL license, the document states that a user is permitted to modify the Webkit library for personal use and Adobe provides the object code linking to Webkit as required. The user can also reverse engineer only the portions of Adobe software linking to and using Webkit, but only to debug changes made to Webkit. Any other reverse engineering of Adobe software is prohibited as it contains valuable trade secrets and patented methods.
TALLER DE EDICION AUDIOVISUAL ORGANIZADO POR ASPMASPM
El documento describe una sesión de capacitación sobre edición audiovisual a la que asistieron catorce personas a pesar de la lluvia. Jose, el instructor, les explicó cómo crear montajes de fotos y música fácilmente usando programas comunes como PowerPoint. Les dejó claro que depende del tiempo dedicado y los efectos usados, no de habilidades especiales. Todos quedaron encantados y prometieron practicar lo aprendido, seguros de que sus próximas presentaciones y recuerdos fotográficos mejorarán.
Teks ini menjelaskan tentang tiga orang (dua pejalan kaki dan satu pelajar) yang membuang sampah sembarangan dan ditangkap polisi. Mereka kemudian dipanggil ke persidangan dan dinyatakan bersalah oleh hakim dengan denda Rp100.000 atau 10 hari penjara. Ketiganya membayar denda dan mengambil kembali kartu identitas setelah diingatkan oleh polisi untuk tidak mengulangi perbuatan tersebut.
Keep SAFE at the Beach provides safety tips for enjoying the beach, including wearing sun protection, swimming between flags and with an adult present, being aware of surfers and weather conditions, learning how to spot dangerous rips by looking for calm patches of water moving outward or murky water, and knowing one's own swimming limits.
This document provides tips for staying safe at the beach. It recommends swimming between the flags and being supervised by parents or lifeguards when in the water. It also gives advice for protecting yourself from the sun such as wearing sunscreen, a hat, sunglasses, and seeking shade.
The document summarizes the key findings and recommendations of the Carnegie Foundation's 2007 report on legal education in the United States. The report found that while US law schools are effective at teaching students to "think like a lawyer," they pay little attention to developing students' practical lawyering skills and ethical judgment. It recommends integrating real-world practice experiences and focusing more on developing students' identities as responsible professionals throughout legal education.
Under the terms of the GNU LGPL license, the document states that a user is permitted to modify the Webkit library for personal use and Adobe provides the object code linking to Webkit as required. The user can also reverse engineer only the portions of Adobe software linking to and using Webkit, but only to debug changes made to Webkit. Any other reverse engineering of Adobe software is prohibited as it contains valuable trade secrets and patented methods.
TALLER DE EDICION AUDIOVISUAL ORGANIZADO POR ASPMASPM
El documento describe una sesión de capacitación sobre edición audiovisual a la que asistieron catorce personas a pesar de la lluvia. Jose, el instructor, les explicó cómo crear montajes de fotos y música fácilmente usando programas comunes como PowerPoint. Les dejó claro que depende del tiempo dedicado y los efectos usados, no de habilidades especiales. Todos quedaron encantados y prometieron practicar lo aprendido, seguros de que sus próximas presentaciones y recuerdos fotográficos mejorarán.
Teks ini menjelaskan tentang tiga orang (dua pejalan kaki dan satu pelajar) yang membuang sampah sembarangan dan ditangkap polisi. Mereka kemudian dipanggil ke persidangan dan dinyatakan bersalah oleh hakim dengan denda Rp100.000 atau 10 hari penjara. Ketiganya membayar denda dan mengambil kembali kartu identitas setelah diingatkan oleh polisi untuk tidak mengulangi perbuatan tersebut.
More than 4 000 South Africans will sleep warmly this winter thanks to the generous donations of a mountain of blankets at Protea Hotel Fire & Ice!, which spear-headed efforts
in Cape Town and Johannesburg to grow this year’s Twitter Blanket Drive (#TBD2014).
A new 117-room Protea Hotel opened in August 2014 in the upmarket Lagos suburb of Ikeja, Nigeria. The hotel has a variety of room types as well as restaurant, bar, and conference facilities. Protea Hotels sees Nigeria as an important development market and plans to double the number of its hotels in the country over the next 5 years to take advantage of Nigeria's growing economy and demand for hotel accommodations.
Protea Hotel Hluhluwe in KwaZulu-Natal has donated R60 000 to rhino conservation in the past year and will continue its mission to combat rhino poaching in the lead up to Wold Rhino Day later this month.
The Protea Hotel Mafikeng in North West Province, South Africa has changed its name to the Protea Hotel Mahikeng to align with the town's official name change four years prior. The hotel has also added a new 50-person conference room with natural light, block-out curtains, a podium, pull-down screen, and AV equipment. The four-star hotel is located near game reserves, golf courses, and a casino in an area rich in history and wildlife.
There’s no feeling quite like slipping between crisp sheets in a warm hotel room on a freezing winter’s night. And while nobody does beds better than Protea Hotel Fire & Ice! they also understand that there are legions out there who won’t have that luxury this season and are desperately in need of blankets.
Helping the fight against rhino poaching and fulfilling sick children’s dreams is cool in anyone’s book. That’s why Protea Hotel Fire & Ice! has joined forces with not-for-profit social enterprise.
African Pride Crystal Towers Hotel & Spa is piloting a green conferencing project that if successful will be rolled out to other African Pride Hotels in the group’s superior deluxe portfolio.
The hotel, located in the luxury lifestyle precinct of Century City in Cape Town, is the Mother City’s second largest conferencing venue after the CTICC.
The Arabella Hotel & Spa is expanding its conference facilities and restaurant to meet growing demand from the MICE industry and leisure travelers. The hotel will add two new 100m2 conference rooms, bringing the total number of meeting spaces to 13. It will also expand the Jamani restaurant to accommodate more conference and leisure groups. The private dining area added as part of the restaurant expansion will meet increased requests for private dining events, especially at luxury hotel restaurants. The expansion aims to further position the Arabella as one of the top conference destinations in the Western Cape.
The Protea Hotel Fire & Ice! Menlyn in Pretoria is under construction and on track to open in early 2014. The six-story hotel will have 178 rooms, a restaurant, bar, conference center, swimming pool, and 220 underground parking spaces. It aims to provide an indoor/outdoor urban luxury experience for young, energetic travelers and will be the flagship property in the new commercial Summit Place development opposite Menlyn Park Mall.
The Arabella Hotel & Spa is launching two new trail running and mountain biking challenge events to take place in April and September 2013 in the beautiful Kogelberg Biosphere Reserve near Kleinmond and Hermanus. The mountain bike event will be a two-day, 80km route with support points and timing, while the trail runs will include an 11km and 18km timed route. The hotel will offer accommodation packages and amenities to support athletes and their families during the weekend event.
The Protea Hotel Sea Point in Cape Town will close for three months from June to August 2013 to undergo an extensive room remodel that will give the sea-facing twin rooms, standard rooms, and family units a fresh, contemporary look with new construction, furniture, and fittings, as the large scope of work would be disruptive to guests. This refurbishment is part of a series of renovations at approximately 20 Protea Hotels in South Africa over the past two years totaling around R500 million to improve property brand standards and exceed guest expectations.
This document provides information about the Protea Hotel O.R. Tambo Airport in Johannesburg, South Africa. It includes the hotel's address, contact information, location which is 0.8km from Rhodesfield Gautrain Station and 3km from O.R. Tambo International Airport. The hotel has 213 rooms of various types, food and beverage service hours, on-site facilities like a pool, gym and parking, and several meeting rooms of varying capacities.
The fact sheet provides information about the Victoria Junction Hotel located in Cape Town, South Africa. It includes the hotel's contact information, GPS coordinates, room amenities, food and beverage service times, facilities and services, conference rooms, and nearby attractions. The hotel has 172 modern rooms, various dining options available daily, a pool, gym, and conference rooms that can accommodate up to 120 delegates. Popular nearby attractions include Table Mountain, Robben Island, V&A Waterfront, and beaches.
The document provides information about the Protea Hotel Edward Durban, located at 149 O.R. Tambo (Marine) Parade in Durban, South Africa. It includes details about the hotel's 101 rooms and suites, facilities and services, food and beverage options, and 8 conference rooms accommodating between 10-200 delegates. Additionally, it lists nearby attractions such as the uShaka Marine World and Suncoast Casino.
This document provides information about the Protea Hotel Stellenbosch, located in Stellenbosch, South Africa. It includes details about the hotel's 180 rooms, restaurants and bars, swimming pools, conference and meeting facilities, and proximity to nearby attractions like wine farms, golf courses, and Stellenbosch town centre. Recreational activities in the area are also listed.
This fact sheet provides information about the Marine Protea Hotel located in Summerstrand, Port Elizabeth, South Africa. It includes the hotel's address, contact information, GPS coordinates, and distances to nearby attractions. The fact sheet also details the hotel's 114 rooms, food and beverage service times, facilities and services, conference rooms, and nearby entertainment options.
The document provides information about the Protea Hotel Umhlanga Ridge in Durban, South Africa. It includes the hotel's address, GPS coordinates, distances to nearby attractions, details on the 205 rooms and in-room amenities, food and beverage service times, hotel facilities and services, conference and meeting rooms, and nearby entertainment options.
More than 4 000 South Africans will sleep warmly this winter thanks to the generous donations of a mountain of blankets at Protea Hotel Fire & Ice!, which spear-headed efforts
in Cape Town and Johannesburg to grow this year’s Twitter Blanket Drive (#TBD2014).
A new 117-room Protea Hotel opened in August 2014 in the upmarket Lagos suburb of Ikeja, Nigeria. The hotel has a variety of room types as well as restaurant, bar, and conference facilities. Protea Hotels sees Nigeria as an important development market and plans to double the number of its hotels in the country over the next 5 years to take advantage of Nigeria's growing economy and demand for hotel accommodations.
Protea Hotel Hluhluwe in KwaZulu-Natal has donated R60 000 to rhino conservation in the past year and will continue its mission to combat rhino poaching in the lead up to Wold Rhino Day later this month.
The Protea Hotel Mafikeng in North West Province, South Africa has changed its name to the Protea Hotel Mahikeng to align with the town's official name change four years prior. The hotel has also added a new 50-person conference room with natural light, block-out curtains, a podium, pull-down screen, and AV equipment. The four-star hotel is located near game reserves, golf courses, and a casino in an area rich in history and wildlife.
There’s no feeling quite like slipping between crisp sheets in a warm hotel room on a freezing winter’s night. And while nobody does beds better than Protea Hotel Fire & Ice! they also understand that there are legions out there who won’t have that luxury this season and are desperately in need of blankets.
Helping the fight against rhino poaching and fulfilling sick children’s dreams is cool in anyone’s book. That’s why Protea Hotel Fire & Ice! has joined forces with not-for-profit social enterprise.
African Pride Crystal Towers Hotel & Spa is piloting a green conferencing project that if successful will be rolled out to other African Pride Hotels in the group’s superior deluxe portfolio.
The hotel, located in the luxury lifestyle precinct of Century City in Cape Town, is the Mother City’s second largest conferencing venue after the CTICC.
The Arabella Hotel & Spa is expanding its conference facilities and restaurant to meet growing demand from the MICE industry and leisure travelers. The hotel will add two new 100m2 conference rooms, bringing the total number of meeting spaces to 13. It will also expand the Jamani restaurant to accommodate more conference and leisure groups. The private dining area added as part of the restaurant expansion will meet increased requests for private dining events, especially at luxury hotel restaurants. The expansion aims to further position the Arabella as one of the top conference destinations in the Western Cape.
The Protea Hotel Fire & Ice! Menlyn in Pretoria is under construction and on track to open in early 2014. The six-story hotel will have 178 rooms, a restaurant, bar, conference center, swimming pool, and 220 underground parking spaces. It aims to provide an indoor/outdoor urban luxury experience for young, energetic travelers and will be the flagship property in the new commercial Summit Place development opposite Menlyn Park Mall.
The Arabella Hotel & Spa is launching two new trail running and mountain biking challenge events to take place in April and September 2013 in the beautiful Kogelberg Biosphere Reserve near Kleinmond and Hermanus. The mountain bike event will be a two-day, 80km route with support points and timing, while the trail runs will include an 11km and 18km timed route. The hotel will offer accommodation packages and amenities to support athletes and their families during the weekend event.
The Protea Hotel Sea Point in Cape Town will close for three months from June to August 2013 to undergo an extensive room remodel that will give the sea-facing twin rooms, standard rooms, and family units a fresh, contemporary look with new construction, furniture, and fittings, as the large scope of work would be disruptive to guests. This refurbishment is part of a series of renovations at approximately 20 Protea Hotels in South Africa over the past two years totaling around R500 million to improve property brand standards and exceed guest expectations.
This document provides information about the Protea Hotel O.R. Tambo Airport in Johannesburg, South Africa. It includes the hotel's address, contact information, location which is 0.8km from Rhodesfield Gautrain Station and 3km from O.R. Tambo International Airport. The hotel has 213 rooms of various types, food and beverage service hours, on-site facilities like a pool, gym and parking, and several meeting rooms of varying capacities.
The fact sheet provides information about the Victoria Junction Hotel located in Cape Town, South Africa. It includes the hotel's contact information, GPS coordinates, room amenities, food and beverage service times, facilities and services, conference rooms, and nearby attractions. The hotel has 172 modern rooms, various dining options available daily, a pool, gym, and conference rooms that can accommodate up to 120 delegates. Popular nearby attractions include Table Mountain, Robben Island, V&A Waterfront, and beaches.
The document provides information about the Protea Hotel Edward Durban, located at 149 O.R. Tambo (Marine) Parade in Durban, South Africa. It includes details about the hotel's 101 rooms and suites, facilities and services, food and beverage options, and 8 conference rooms accommodating between 10-200 delegates. Additionally, it lists nearby attractions such as the uShaka Marine World and Suncoast Casino.
This document provides information about the Protea Hotel Stellenbosch, located in Stellenbosch, South Africa. It includes details about the hotel's 180 rooms, restaurants and bars, swimming pools, conference and meeting facilities, and proximity to nearby attractions like wine farms, golf courses, and Stellenbosch town centre. Recreational activities in the area are also listed.
This fact sheet provides information about the Marine Protea Hotel located in Summerstrand, Port Elizabeth, South Africa. It includes the hotel's address, contact information, GPS coordinates, and distances to nearby attractions. The fact sheet also details the hotel's 114 rooms, food and beverage service times, facilities and services, conference rooms, and nearby entertainment options.
The document provides information about the Protea Hotel Umhlanga Ridge in Durban, South Africa. It includes the hotel's address, GPS coordinates, distances to nearby attractions, details on the 205 rooms and in-room amenities, food and beverage service times, hotel facilities and services, conference and meeting rooms, and nearby entertainment options.
Protea Hotels Wins Benchmark South African Customer Service Award
1. PROTEA HOTELS WINS BENCHMARK SOUTH AFRICAN CUSTOMER SERVICE AWARD
October 2013: Protea Hotels has been named the winner of the Hotels Category of the Ask Afrika
Orange Index®, which uses a sampling of 33 000 interviews to rate South Africa’s top customer
service brands across 22 industries.
The Ask Afrika Orange Index® reflects on customer service excellence across industries and is
celebrating its 13th year this year. Its meticulous research and expert collaboration provides the
foundation for in-depth discussions on service trends and diagnostics in the South African corporate
and consumer landscape.
Arthur Gillis, CEO of the Protea Hospitality Group, says this award is particularly significant because
companies in the running are not interviewed themselves, nor do they submit any reference client lists
for interview.
Among the hotel groups in the running for the award were Tsogo Sun, City Lodge and Sun
International.
Gillis believes excellent service is the single biggest differentiator in any industry that deals with the
public. “The internet age has created two distinct types of customer interaction and any company in
the service industry needs to ensure that they’re brilliant at both.
“It’s more difficult to make an impression when you’re dealing with a client online because there is no
personal interaction so you have to ensure your systems are fast, efficient and user-friendly to deliver
on the customer needs and live up to your brand promise.
“That desire to stimulate greater and more relevant interaction was one of the main drivers behind our
launch two months ago of our new brand.com sites, which we know have ticked those boxes.”
Gillis says hotel companies arguably have the toughest job ensuring CLIENT satisfaction, because
their doors are always open and they are dealing with the public 24/7, 365 days a year.
“Our GUEST service at 11pm has to be as good as our service at 8am; a situation not found across
too many other industries. “Hospitality is a tough but rewarding industry; Protea Hotels succeeds at
service excellence because we hire for attitude and train for skills.
“Every aspect of the way Protea Hotels is run is based on adherence to the three Protea principles,
which are simple: Respect for Human Dignity, The Best GUEST Service and In Search of Excellence.
Our STAFF are focused on our purpose which is to acquire and maintain customers by anticipating,
meeting and exceeding their expectations.
“STAFF who are empowered within their work environment respect themselves. This means they
have respect for others and that’s where memorable GUEST service starts.”