Prodapt is a leading provider of IT and engineering services to telecommunication clients worldwide. It has delivery centers in the US, India, and South Africa and over 1000 employees globally. Prodapt partners with major telecom operators and OEMs, providing services such as network management, order fulfillment, billing, and product development. It aims to help clients reduce costs, optimize investments, and outsource effectively through flexible engagement models.

1. Telecom focused IT and SEI CMMi Level 5, ISO:9001 and Global delivery centers in USA,
Engineering Services SAS 70 compliant India and South Africa
Organization
Trusted partner to leading Long standing Managed Services A Deloitte Fast 50 & Dataquest
Fortune 500 Telco Operators relationship with 3 of top 5 CSPs in Top 250 company.
and leading Telecom OEMs the US and the largest CSP in Africa
www.prodapt.com

2. Prodapt is a leading provider of IT and Engineering services to Delivery Centers and a cumulative expertise in software services
Telecommunication clients worldwide. We work with Communica- of over 1000 man years, we are committed to providing repeat-
tions Service Providers (CSPs), ISVs and OEM customers to help able high quality, cost-effective, and scalable services. Prodapt
reduce cost, maximize value from their IT investment, and has delivery centers in Portland(Oregon), Johannesberg(South
outsource effectively. Africa) and Chennai(India). We have more than 1000 employees
spread across the globe(USA, Europe, Africa and Middle East).
Prodapt has partnered with several leaders in the telecom industry
including Fortune 500 customers. Most of the clients are long-time Prodapt is part of a 117 year old business conglomerate, the
customers of Prodapt that cite flexibility, depth in telecom and Jhaver Group. With over 13000 people across 60 locations around
high-levels of service as the reasons for re-engaging with us. the world, the group has businesses in - IT Services, Healthcare,
Chemicals, Pharmaceuticals, Agro-chemicals, Apparel accesso-
Through our CMMi Level 5, ISO: 9001 and SAS 70 compliant Global ries, Infrastructure and Trading.
Communication Service Providers
Telecom Operators worldwide are continuously reinventing themselves with changes in business models, operational
efficiencies, technology, consolidations and ever increasing customer expectations. Some important challenges that
operators face include:
Single touch order Interoperability and Optimization and Migrations, Conversions Tighter controls on
flow through Enterprise Integration Management of Complex and Consolidation IT and operating
between Disparate & Legacy Platforms of platforms inherited costs
Complex Platforms through M&A.
Focus Areas
OSS FulFillment Order Management, Service Network Inventory, Activation, Provisioning and
Engineering tools
MetaSolv MSS, Oracle ASAP, Sasktel's Martens, Motive HDM and Telcordia Granite
Inventory
Assurance Workforce Management, Fault and Event Management, Performance Management, Quality
of Service (QoS) Management, Network and Service Testing, Network Traffic Management,
Service Level Agreement (SLA) Monitoring and Trouble Ticket Management
MetaSolv NM, WebNMS, BMC Remedy TT and NETexpert
BSS Billing, Bill Invoice Management, Bill Payments and Receivables Management, Bill Inquiry
Customer Management Handling, Charging, Service Guiding and Mediation, Resource Guiding and Mediation,
Services, S/P Settlements and Payments Management
CRM Support and
Amdocs, Oracle BRM, Siebel CRM, Razorsight Revenue Assurance, CAMS/CABS and
Readiness
BillerXpert
Services offered
Application Development and
Consulting Maintenance, Implementation
• Outsourcing • Application Development
• M&A – Application Portfolio Rationalization Consulting • OSS/BSS COTS Implementation
• eTOM Framework Audit • Application Maintenance & Support
• Billing Systems Audit • Application Enhancement
• Centralized Service Desk (24/7 Support and Monitoring)
Portfolio Rationalization Services Testing and QA
• IT Portfolio Rationalization Consulting • Test Management & Audit
• Technical/Functional Extension • Application Testing, Integration Testing & End-to-End Testing
• Migration – Process, Application and Data • Test Automation
• Legacy Modernization/Application Rehosting • Compliance Testing
• Performance/Load Testing

3. Telecom Original Equipment Manufacturers
Increasing customer demand, rise of next generation networks and emerging markets are throwing operational efficiencies and
cost savings out of gear. Some of the challenges that telecom OEMs face include:
Shorter release Lack of Product Lack of skilled Addressing
cycles and faster interoperability localization resources for unforeseen
time-to-market R&D, testing need for team
needs ramp-up
Focus Routing & Switching and Access Equipments Deep Packet Inspection
Areas Satellite Solutions NMS/EMS Solution Development & Testing
Customer Premise Equipments CPE - Interop Testing & Sustenance
Our Service Portfolio for the OEM customers include
Product Engineering Product Sustenance Product QA & Testing
• Idea Generation and Incubation • Product Customization • Product Rollout Testing
• Product and Component • Migration and Porting Services • System and Integration Testing
Development • Production Support and during deployment
• Product Demo and Proof of Product Line Maintenance • NMS/EMS Testing
Concept Development • Localization and Internationalization
• Solution Validation Testing
• Product Modernization & • Ecosystem Applications QA and
Reengineering Testing

4. Engagement Models
One of the top concerns of outsourcing remains to be maintaining control. Prodapt helps client get the optimal balance of Cost – Control – Risk
through our choice of engagement models.
Project Delivery/ Managed Services
Design/ Architecting/ Solution Design
Consulting
Client Site GDC Portland Offshore - GDC Chennai
Service Level
Management
Professional Services
Pricing Bench-marked Prodapt
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Solution Project Professional
Delivery Delivery Services
As a customer focused organization, we tailor our business relationships based on modern market dynamics to suit the individual needs of our customers.
Beyond these models, we adopt a "can do" approach to develop innovative offerings catering to our customer needs.
Value Proposition
Experience – The secret to a successful engagement Strong business relationships
Prodapt has been the home for Telecom experts, about 20% of our Our Executive Management maintains a close relationship with all our
employees have been IT consultants and practitioners for more Customer Stakeholders. The comfort provided by such accountability
than 15 years has made 95% of our customers re-engage with us over several years
Strong OSS, BSS, NMS and Routing/Switching capabilities,
cumulative expertise in software services is over 1000 man years
Seamless engagement - the value add is that our clients get
Best practices ensure quality
experienced Telecom professionals not recent college graduates The quality of Prodapt’s software engineering and project manage-
And, team attrition is half of industry average. The knowledge ment processes has been assessed at CMMi Level 5 as defined by the
we’ve gained stays with us Software Engineering Institute
Our CSP and OEM COEs have developed frameworks (Migration
Onshore Peace of Mind. Offshore Savings. Framework, Test Automation Framework) Best Practices (Conversions
Seasoned North American delivery management with domain during M&A, Application Development, Maintenance & Support)
focused offshore execution reusable assets, and a set of shared processes, that accelerates project
delivery
Right-Sized, Flexible Partner
Client specific delivery, process & commercial models drawn from
proven best practices
For more details contact : info@prodapt.com
Contact Details
USA India South Africa
Prodapt North America Prodapt Solutions Private Limited Prodapt South Africa
8100 SW Nyberg St., Suite 400 Prince Infocity II, 4th Floor, No. 283/4, Metropolitan Office Park, Block F, 82
Tualatin, OR 97062 8439 USA Rajiv Gandhi Salai (OMR), Kandanchavadi Wessel Road, Rivonia, 2128
Phone: +1 800 554 5022 Chennai - 600096 INDIA Johannesburg, South Africa
+1 503 636 3737 Phone: +91 44 4903 3000 Phone: +27 11 259 4000
Fax: +1 503 885 0850 Fax: +91 44 4903 3010 Fax : +27 11 259 4111