The document discusses e-governance and its components, types of interactions, benefits and challenges in India. It outlines some key Indian e-governance initiatives including customs and excise, Indian railways, CARD registration project and LOKMITRA. The relevance of e-governance to India includes transparency, public participation, public services and accountability. However, e-governance projects often face challenges such as lack of integration, key personnel and differences in languages. Most studies find that over 50% of e-government projects fail or see only partial success due to limitations in design and implementation challenges.

1. Presentation On Presented By: Anupama Shelly Shilpa MCA-3 rd year Submitted To: Ms. Amandeep Kaur

2. Introduction of e-Governance E-governance can be defines as use of information & communication by government to enhance the range, quality of information & services provided to the citizen in an cost effective manner.

3. According to World Bank E-Government refers to the Use of information technologies That have the ability to transform relations with citizens, businesses, and other arms of government . These technologies can serve better delivery of government services to citizens.

4. Why E-Governance E-Government can transform citizen service provide access to information to empower citizens enable their participation in government and enhance citizen economic and social opportunities so that they can make better lives, for themselves and for the next generation.

5. Components Of E-governance Technological Component Social Component Cultural Component Political Component Psychological Component: Service Component

6. Types of Interactions in e-Governance

7. Interventional Strategies of E-Governance Transitive Counseling Electronic Accessibility Institutional Networking Ethical Framework Role Shifting Strategies

8. Benefits Of E-Governance Better access to information and quality services for citizens. Simplicity, efficiency and accountability in the government. Expanded reach of governance.

9. E-Governance Challenges Specific to India Lack of Integrated Services Lack of Key Persons Population Different Languages

10. Its Relevance to India Governance Transparency People’s participation Promotion of a democratic society Public services Efficient, cost-effective and responsive governance Convenient services to citizens and businesses Greater citizen access to public information Accountability in delivery of services to citizens Management Simplicity, efficiency and accountability Managing voluminous information and data effectively Information services

11. Initiative Till Date Customs and Excise (Government of India) Indian Railways (Government of India) Postal Department (Government of India) Passport / Visa (Government of India) CARD – Registration Project (State Government of Andhra Pradesh) LOKMITRA (State Government of Himachal Pradesh)

12. Customs and Excise (Government of India)

13. Indian Railways (Government of India)

14. CARD – Registration Project (State Government of Andhra Pradesh)

15. LOKMITRA (State Government of Himachal Pradesh)

16. National E-Governance Program Agriculture Municipalities Gram Panchayats (elected village administration) Common Service Centers (CSCs)

17. Success and Failure in e-Government Projects 25%+ Total Failure 60%+ Partial Failure 15%- Success Percentage Classification

18. Poll Results 50% Total Failure 30% Partial Failure 20% Total Success Percentage Classification

19. Understanding e-Government Success and Failure Limitations in the methods used. Operational and Technical aspects Design-Reality Gap Model Other aspects

20. Conclusion

21. Thanks