The document describes the process of linking a user's City Bank loyalty account to their Point Pay account. It involves the following steps: 1) The user logs into City Bank's website through Point Pay which authenticates them. 2) The user selects options to redeem City Bank loyalty points through Point Pay. 3) City Bank acknowledges the request and credits the equivalent Point Pay points to the user's account. 4) The user can now view their City Bank loyalty activities and balance of Point Pay points on Point Pay's website.