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Point and click settings
The document discusses various chat widget settings including: 1) Setting company details and contact email for messages. 2) Choosing between manual or auto agents, starting with manual to build a knowledge base before enabling smarter auto responses. 3) Asking visitors to provide their name or keeping interactions anonymous depending on how many visitors are put off by requests for information.
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Point and click settings
- 1. Point and clicksettings
- 2. Settings for chatwidget Enter your company details, which will appear on chat bar and contact email to which messages will be sent
- 3. Settings for chatwidget You can select manual agent or auto agent. We suggest that you start with manual agent and slowly add to your knowledge base, after that auto agent becomes more smarter and can truly help your visitors when you are not around.
- 4. Settings for chatwidget Do you want to ask visitor to enter their names ? If yes, then toggle to true. If you see too many visitors put off by you asking them to fill up too much information, you might have to revise it.
- 5. Settings for chatwidget This allows you to engage proactively with your customers. So visitors will get an welcome message when they land up on your website.
- 6. Settings for chatwidget This allows customers to leave messages behind, when there is no one logged into chatportal and there is auto agent enabled.
- 7. Settings for chatwidget You can rename the auto agent. The default is Maya, meaning the mystical one, that's all pervasive, in Indian philosophy.
- 8. Settings for chatwidget You can selectively show the chat bar to a percentage of visitors, allows you to do a simple A/B testing of how effectively vhelp is working.
- 9. Settings for chatwidget If you are trying to test how good is your lead into sales conversion is , just put in the payment / thank you page URL and you can easily tracks visitors that are getting converted.
- 10. Settings for chatwidget You can selectively show it to visitors which on certain page by entering the URL here, like you only want to help on payment page , so you can paste our payment URL here.
- 11. Settings for chatwidget You can selectively target to only customers in certain geos. Like if you ship only in us, then you want to focus on visitors which are coming from there.
- 12. You are readyto delight your visitors