pk preverisk services group 2015 presentation eng
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This document summarizes the services provided by PK Services Group and its affiliated companies for tourism and hospitality businesses. It offers consulting, auditing, training, certification, and software related to food safety, health and safety, customer satisfaction, sustainability, nutrition, and claims management. PK Services Group has 50 professionals from 9 languages and 10 nationalities serving over 500 clients in 10 countries. Its goal is to help businesses improve operations, comply with regulations, increase customer satisfaction and prevent health or legal issues.
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pk preverisk services group 2015 presentation eng
- 3. Consultation, auditing and training for tourism and the hospitality sector. We work in 10 different countries for 500 clients pkservicesgroup.com
- 5. 50 professionals at your service 9 languages 10 nationalities biology, chemistry, veterinary science, environmental studies, food science and technology, tourism, hotel and catering, marketing, psychology, languages etc…. working to improve your business pkservicesgroup.com
- 6. International Professional Public Liability Insurance Policy with a cover of 2.000.000€ pkservicesgroup.com
- 8. We guarantee the health of your clients and prevent claims, fines or even business closures Preventative plans adapted to your needs •Food safety (HACCP) •Recreational water safety •Legionella prevention •Norovirus prevention preverisk.com
- 9. Creation of Manuals and Specialised Documentation Audit Reports Sampling Training Investigation and control of outbreaks preverisk.com
- 10. “preverisk collaborates with ABTA & FTO in the Health & Safety Technical Guide” preverisk.com
- 11. “We can manage the claims made by your guests regarding health and illness in their holiday destinations” We will reduce the economic compensation and costs orginating from the claims” hotelclaim.com
- 12. Management and handling of the claim (including the technical reports for defence) until the case is closed, in some cases this can take up to 5 years. hotelclaim.com
- 13. Measure → Result → Training to improve We help you to make improvements based on your clients perceptions. Many clients are unclear on how to define quality, but still make assessments based on their perceptions . equtel.com
- 14. 2 stages Measure client satisfaction Questionnaire Online reputation Mystery shopper Training Analyse needs → Design training plan → Carry out training → Results equtel.com
- 15. “Your commitment to sustainable development” Tourism which respects the natural, cultural, social and economical environment of a community travelifecolletion.com
- 16. What is TraveLife? International certification which improves your commitment and responsibility towards the environment and the social community. Why TraveLife? It is the only eco-label promoted by the leading Tour Operators and associations from: Canada Denmark Finland France Germany Netherlands Norway Sweden Switzerland United Kingdom Commercial advantages travelifecolletion.com
- 17. “We improve client satisfaction through the gastronomy offered in your establishment” “We help to make improvements regarding image, service, trends, costs and quality of production” inqook.com
- 18. “Our objective is to provide the required knowledge in such a way that it becomes a competitive and promotional value that can help to attract new guests as well as retain current ones” nutriqook.com Food Allergies and Healthy Eating
- 19. What is a food allergy? It is a reaction of the immune system associated to food Work plan? Training in the prevention of culinary contamination Revision of menus. Design of new dishes and menus nutriqook.com
- 20. What is healthy eating? It is the correct provision of nutrients to our bodies Work Plan? Training in: a. Choosing healthy food b. Culinary appearance c. Ingredients An audit of your present culinary techniques will be carried out to look for areas for improvement nutriqook.com
- 21. 10 years experience, more than 500 clients operating in 10 countries support pk preverisk services group as one of the leading companies worldwide in consultancy, auditing and training for the tourist and restaurant industries. The result of this experience has lead us to launch a new service called app4Check: a friendly and adaptable software for smartphones, tablets and the web, which will assist with inspections and make it easier to manage and control procedures THE BENEFITS It saves time Uses less paper Better organisation Receive information quickly Helps to make quick decisions app4Check.com
- 22. =RESULTS (integration of services + experience + creativity) =(made-to-measure projects) =(unbeatable quality/price) pkservicesgroup.com
- 23. “our cerficates help you to inform your clients about your values and benefits to them” pkservicesgroup.com
Editor's Notes
- PK services group is our umberella brand and stems from preverisk, the foundation stone upon which the rest of the company is built
- Our objective is to improve your business….. All businesses are like uphill cycling, if you stop pedalling you will go backwards….
- Countries: Costa Rica, Aruba, Mexico, Dominican Republic., Cape Verde, Spain, Egypt, Turkey, Greece and the UK
- Some of our most well known clients…they all have different projects in different places and we adapt to each one as required
- 50 professionals qualified in different specialities at your service: biology, chemistry, vetererinary science, evviromental studies, food science and technology, tourism, hotel and catering, marketing, psychology,languages etc…. all of them trained under the same methodology aimed at giving the best service to you
- We have an International Professional Public Liability Insurance Policy with a cover of 2,000,000 euros against any eventualiites derived from opinions and recommendations made by our consultants and auditors
- Our different brands define different types of services which we will now go into in more detail.
- We work to guarantee your clients health and to prevent claims, fines or even business closures. We use custom made advanced preventative plans which comply with local and international legislation as well as with the requirements of our clients and Tour Operators: food safety (HACCP) Recreational water safety Legionella prevention Norovirus prevention
- Creation of PERSONALISED manuals and documentation Creation of processes, plans, documents and custom made record keeping for your business in line with international, national and Tour Operator based recommendations. Audit Reports Personalised Inspection reports for each business;modules, departments, areas, non conformities, scoring corrective actions graphs, photos,videos etc. . Meeting and document delivery in situ following the audit Monthly collection of samples for microbiological analysis Programmed collection of samples dependent on legal and operational requirements. Training Following a previously agreed programme and calendar. - Certification in Food Handling - Certification in Legionella Prevention - Certification in Pool Safety and Maintenance - Certification in Norovirus Prevention Telephone assistance Emergencies, 24 hours x 365 días. Consultations, office hours
- This is a booklet which is published every few years by ABTA and FTO (abta.uk.com) and deals with the steps to follow regarding the health of tourists in their holiday destinations. It can be said that it is the guide used by almost all Tour Operators worldwide. We are able to provide a link for you to be able to download a copy if required (please request via GB).
- “We can manage the claims made by your guests regarding health and illness in theirholiday destination “We will reduce the economic compensation and costs orginating from the claims”
- We have a team dedicated to the management and handling of claims, supported by experts in enviromental health and accidents, who can deal with all aspects of the handling of the hotel claim Their main areas of work are : Creation, supervision and administration of documents generated for the prevention programme (policies, records, procedures, external audits..) Management and handling of the claim from the opening of the file following the first official communication of the claim, through all the stages and developments (including the technical defense reports) until the closure of the case which can, in some cases, take from 3 to 5 years
- 2 Stages 1) Measure client satisfaction Through questionnaires We adapt and personalise the questionnaire to your requirements. We will send our consultants to your business at pre agreed times and they will give out the questionnaires, interview the guests and gather information which will then be sent to you in a report form . Through your online reputation Our methodology filters all the comments which are generated on the web and converts them into a strategic value for the business: Holiday Check, Trip Advisor, Trivago etc Through the mystery shopper This is the most efficient way of finding out the kind of service which your guests are receiving and of motivating your employees to work in the best possible way. 2) Training Analyse needs → Design training plan→ Carry out training → Results Continued improvements Training adds value to a business and from eQutel we can provide a range of training courses adaptable to your type of business dependent on time available, location for training or how to carry out/focus the training course. Improve the professionalism of the staff Improvements which will promote loyalty and increase sales whilst always adapting to the circumstances and type Improvements to promote positive changes of attitude and concientiousness among the staff
- “Your commitment to sustainable development” Growing in importance those touristic activities which respect the social, cultural and natural environment, have community values which promote a positive exchange of experiences between residents and visitors , where the relationship betweeen the tourist and the community is fair, where the benefits of the activities are shared equally and where the visitors, truly want to participate in their travel experience .
- What is TraveLife? It is a simple user friendly system geared towards commitment to and responsibility for sustainablity. It has been developed by the FTO in collaboration with different associations and federations of travel agencies and tour operators in Europe and North America Why TraveLife? Unlike other eco-labels or certificates, Travel Life is designed exclusively for the tourist industry and is supported by the Tour Operators , who publish and promote on their websites and in their brochures hotels which are registered in the system. These hotels benefit from the commercial advantages whilst making savings due to effective sustainable management How does it work? 1º.- Register + self audit + manuals (free) www.its4travel.com 2º.- Suscription (250€ - 750€) dependent on size of hotel and location. 3º.- Adaptation of criteria and solutions of the self assessment, manuals ; use external specialized companies , e.g pk services group 4º.- Certification: company accredited by TraveLife, e.g pk services group.
- Our team is led by Josep Moré (Professional Coach & Kitchen Chef Instructor), who has more than 15 years experience helping to provide solutions for over 100 clients. Image & Trends in Buffet Presentation Practical training for hotel kitchen teams Specialised training in show cooking Guest Service from the Kitchen Imlementation of new trends for the Buffet High impact training in gastronomic techniques and trends Development of complimentary strategies for the total satisfaction of the guest by internal and external surveys and online reputation
- What is a food allergy? A food allergy is a reaction of the immune system associated with the ingestion, contact or inhalation of certain foods such as eggs, seafood, dried fruits,food containing gluten, etc. Food allergies are a public health issue and a worry both for the consumer and for food based businesses. Work plan? Your staff will be trained in how to carry out their jobs effectively whilst preventing any culinary contamination via allergenic agents. The menu will be studied in order to find the main allergens which exist in dishes offered/on the menu. Dishes and menus which do not contain the main allergens will be designed
- What does healthy eating mean? Healthy eating means the correct provision of nutrients, limiting hypercaloric foods, saturated fats and cholesterol whilst ensuring the provision of essential elements like vitamins,antioxidants and minerals thus helping to prevent illness. Work Plan? Your staff will be trained in: a. how to choose healthy food, b. culinary appearance, c. ingredients An inspection on the culinary techniques practiced in your business will be carried out to look for areas of improvement This will enable improvements in the nutritional profile of food on offer in your business
- Our integration of services along with our experience and creative capacity allows us to offer the market bespoke projects with unbeatable conditions of quality and price