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Dynamics Day 2016 - Microsoft Dynamics 365 the future of DynamicsEmpired
The launch of Microsoft Dynamics 365 brings new, modern, enterprise-ready apps that enable companies to start with what they need, get productivity where they need it, leverage intelligence built-in, and remain ready for growth. In this session, gain valuable insights into what Dynamics 365 is and how it will transform your business. Explore topics such as product capability, licensing and roadmap
Wesentliche Informationen zu Grundlagen des Customer Relationship Management im heutigen Zeitalter.
Inhalt:
1 Grundlagen / Basics
1.1 Definition CRM
1.2 Aufgaben des CRM
1.3 Ökonomischer Nutzen von CRM
2 Entwicklung und Relevanz von CRM
2.1 Entwicklung und Bedeutungszuwachs
2.2 Verwandte Konzepte, Weiterentwicklungen des klassischen CRM
3 CRM im Kundenlebenszyklus
3.1 Phasen der Kundenbeziehung (CRM-Prozesse)
3.2 Ansatzpunkte zur Zielableitung
4 Ziele
5 Anforderungen
Dynamics Day 2016 - Microsoft Dynamics 365 the future of DynamicsEmpired
The launch of Microsoft Dynamics 365 brings new, modern, enterprise-ready apps that enable companies to start with what they need, get productivity where they need it, leverage intelligence built-in, and remain ready for growth. In this session, gain valuable insights into what Dynamics 365 is and how it will transform your business. Explore topics such as product capability, licensing and roadmap
Wesentliche Informationen zu Grundlagen des Customer Relationship Management im heutigen Zeitalter.
Inhalt:
1 Grundlagen / Basics
1.1 Definition CRM
1.2 Aufgaben des CRM
1.3 Ökonomischer Nutzen von CRM
2 Entwicklung und Relevanz von CRM
2.1 Entwicklung und Bedeutungszuwachs
2.2 Verwandte Konzepte, Weiterentwicklungen des klassischen CRM
3 CRM im Kundenlebenszyklus
3.1 Phasen der Kundenbeziehung (CRM-Prozesse)
3.2 Ansatzpunkte zur Zielableitung
4 Ziele
5 Anforderungen