Pavankumar Kakarla is a senior software engineer with over 6 years of experience in system administration and IT infrastructure management, including 2 years of experience administering SCCM 2012. He holds an MBA in technology management and B.Tech in information technology, and has worked on software distribution projects for clients like Bosch and Lloyds Banking Group while demonstrating skills in areas such as SCCM, Windows Server, and ITIL processes. Kakarla is declaring the information in his resume to be correct to the best of his knowledge.

1. Pavankumar Kakarla
Kbpavankumar@yahoo.co.in +91- 9884737979
I am an experienced System Administrator with 6+ years of experience in IT Infrastructure
Management field that includes around 2+ years of experience in SCCM 2012 Administration.
I have good hands-on experience in Installation, configuration & administration of SCCM 2012
and Windows Server 2008, 2012.
I hold a B.Tech in Information Technology from Sriram Engineering college, Anna University
and MBA in Technology Management from Anna University.
I have a very good logical, analytical and technical skills suitable for process design,
development, implementation and production support, coupled with good communication
and interpersonal skills.
Core Competencies
 System Center Configuration Manager (SCCM 2012)
 Windows Server 2008/2012
 Windows Client operating systems.
 ITIL v3 process
 Knowledge in ALTIRIS
 Basic understanding in SCOM, VMware, SQL Server queries and PowerShell
Certifications
ITIL V3 Foundation
MCSA - Windows Server 2012
SCCM 2012
German Language A1 Certified

2. Employment History
Employer Designation Duration
Robert Bosch Engineering and
Business Solutions
Senior Software Engineer Jun 2013 – Till date
Tata Consultancy Services Senior Process Associate July 2012 – May 2013
CSS CORP
Systems Engineer Apr 2011 – July 2012
Assistant Systems Engineer Mar 2010 - Mar 2011
 Customer Co-Ordination
Awards & Reorganizations
Best Associate in Customer Engagement – Q4 in 2014 - Bosch
Star performer for the Quarter (2012) – TCS
Emerging Talent of the year (2011) – CSS Corp
Roles & Responsibilities handled
 Team Lead/Team Member
 Project Quality Analyst

3. Project Details
Project Name Software Distribution for BOSCH NA region
Client BOSCH North America Region
Duration Jun 2013 – Till date
Technology SCCM 2012, Windows 2008/2012 Server, ALTIRIS
Roles Team Lead/Member, Customer Co-ordination & Project Quality Analyst.
Key Deliverables
 Releasing security updates, packages, service packs and patches to pre-
production environment as part of testing before distributing and deploying
into production.
 Distributing and Deploying security updates, packages, service packs and OS for
around 30,000 client machines and 80+ Servers in North America Bosch
locations via SCCM after change approvals as per Change Management process.
 Installation and configuration of various Site system roles on site servers
 Configuring Boundaries and Installation of Distribution points.
 Creating collections as per the requirement to deploy applications.
 Responsible for managing and maintenance of distribution servers, services,
disk space issues and also performing Daily & weekly Health Checks of
distribution servers.
 Synchronize software updates using Software Update Point (SUP).
 Supporting users to resolve the incidents via Incident management tool and
emails.
 Monitoring logs for success & failure of packages, patch installation and
resolving the issues.
 Generating reports for patches and participating in the security meetings to
check the compliances.
 Coordinating & attending meetings with package owners and development
team to troubleshoot and fix package installation and other related issues as
part of Problem management.
 Weekly Coordination with Customer for various project and process activities to
provide the deliverables as per the requirement to the end users.
 Attending CAB meetings and performing changes as per the requirements.
 Handling a 10 member team, responsible for scheduling rosters and providing
training to team members on new issues.
Additional
Deliverables
 Supporting project manager in drafting PLA, SLA and other management related
documents as part of internal management activities.
 Supported ISO 20k & CMMI audit document preparation for my current project
and took part in internal audits for ISO and CMMI.
 Responsible for preparation of Monthly status reports and Project quality status
report documents on a monthly basis.
 Took technical interviews for recruiting associates in RBMX location.

4. Project Name Lloyds Banking Group
Client Lloyds Banking Group (LBG)
Duration July 2012 – May 2013
Technology Windows 2003/2008/2012, SCOM Server Monitoring
Role Windows Administrator
Key Deliverables
 New OS Build in Physical & Virtual environment.
 Server configuration and administration.
 Monitoring servers and applications via SCOM
 Monitor the performance of the systems and applications and sending reports
to respective teams
 Creating, Deleting, Managing User accounts, Groups and OUs on Windows
Servers.
 Configuring File and print servers in windows servers.
 SCOM Daily Checks and Weekly Checks
 Troubleshooting issues via Ticketing tool
Project Name Fourth Wall Media
Client Fourth Wall formerly Microsoft cable TV advertising
Duration March 2010 - July 2012
Technology Windows Server 2003/2008
Role System administrator
Key Deliverables
 Installation of operating system, configuring services and Application software
 Installing Troubleshooting application software problems.
 Troubleshooting of daily server’s issue.
 Provide in-depth high level diagnostics on all problems or issues encountered
with the infrastructure.
 Experience in Large enterprise windows infrastructures 300+ servers
 Implementing the group policies as per the customer needs.
 Resolving all tickets within SLA timeframe.
 Working in a 24/7 environment with an efficient team to meet the Service Level
Agreement.

5. Education Details
Personal Details
DECLARATION:
I, hereby, solemnly declare that the above mentioned information is correct up to my
knowledge and belief. I bear the responsibility for the correctness of the above mentioned
particulars.
Date: 12th October 2016
Place: Coimbatore [K.PAVAN KUMAR]
Education Master of Business Administration
From Anna University
Duration Aug 2009 - Sept 2011 (Distance Education)
Degree Technology Management
Percentage/Grade 64% (First class)
Education Bachelor of Technology
From Sriram Engineering College, Anna University
Duration Aug 2005 - June 2009
Degree Technology Management
Percentage/Grade 71% (First class)
DOB 02nd Dec 1987
Contact Address #354/2, Balamurugan Street,Coimbatore-641004
Email & Mobile kbpavankumar@yahoo.co.in & +91 9884737979
Languages English,Tamil,telugu & Basic German