Markham Public Library's innovation journey - how replacing Dewey with customer-centered classification provided a platform for broader library transformation influencing branch design, service models, and the customer experience. A presentation at the 2014 Public Library Association Conference
Markham Public Library's innovation journey - how replacing Dewey with customer-centered classification provided a platform for broader library transformation influencing branch design, service models, and the customer experience. A presentation at the 2014 Public Library Association Conference
