Online reservation tool guidelines - DE - V1.1

“Booking management tool
guide for partner”

Versione 1.1 Booking management tool guide for partner 1

Table of Contents
Pag 2-6 • MyTable tool
Pag 7-14 • How to check your reservations
Pag 14 -20 • Costumer reservation process
Pag 15-20 • Voucher redemption
Pag 21-22 • FAQ (Frequently Asked Question)
Pag 27-28 • Contact


MyTable Tool(1/2)
Customers reserve • Customers purchase vouchers on groupon.de
and reserve their table using
their tables online de.mytablegroupon.com, without call you by
using MyTable phone.

• You use the online calendar to check the
You check your reservations for your restaurant. You also
reservation online receives email notifications when someone
reserves a table

• You can choose all calendar setting with
Calendar setting Groupon staff: customers will book tables
respecting your settings


MyTable Tool(2/2)

Reservations don’t • You don’t need to contact customers to confirm their
reservations. Reservations will stop automatically when
need confirmations available places are over.

• You can check MyTable calendar just once a day and
Easily manage your check the entire day list of customers reservations.
reservations Customers can make or delete their reservations until 24
hours before check in at restaurant.

What will happen • First day customers should only purchase coupon on
the first day your www.groupon.de but they’ll not able to reserve their table
restaurant is online cause still don’t hold coupons. They have to wait until the
second day, when Groupon sends them coupons.
on Groupon.


Table of Contents


MyTable Login (1/2)
1 2 3
Open your Connect to Click Signup Or
browser de.mytablegroupon.com Login


MyTable Login (2/2)
4 5 6
Fill in the
password we
Fill in your email Click Login
sent you via
email


Go to reservations Calendar
7 8
Check your Click on
name appears Administration


Reservations Calendar

2
Display
reservations
1
Pick a day


Reservation Dates

Name and
Surname
Time
Seats

Reservation Status
Confirmed Reservation is confirmed. View
Completed Reservation is over. You can redeem the details
coupons
Canceled Reservation has been canceled


Reservation Details

NB: Security code
will be available in
this page only
when the service
Click here to
is over. Then you close the
can redeem the Coupon title details pop-up
coupon.

Security Code

Menù Coupon Code


Reservations List

1
Click All
Reservation

Note: When customers book a table the
online Agenda is automatically updated.
Only current day booking list is definitive
because customers should change, add
or delete their reservations until 24h
before the check in.

Table of Contents


Customer Reservation Process
Customer purchases the voucher
Collegati ad
Purchases for your restaurant on
Internet
voucher www.groupon.de and instantly
receives an email that confirms the
purchase

Next day, he receives a new email
Receives containing the coupon purchased
voucher

He reserves his coupon by
Reserves the clicking the "Book Online”
table button in the voucher terms or
in the Groupon email.


Customer Reservation Details (1/3)

1
Customer
purchases
coupon

2
Clicks and books
his coupon


3 4 5
Customer signs
Chooses date Selects how
in on your
and time many people
reservation page


6 7
Fills in form with Confirms this
coupon codes reservation


Customers have to reserve their
tables only online
Don’t accept reservations by phone
because:

You are not sure customer has the coupon.

You can’t easily obtain vouchers redemption

You risk reservations overbooking

You don’t lose your time managing
reservations

Table of Contents


Voucher Redemption
1
Click on
Redeem

2
Click here and
Note: you can still redeem voucher
obtain vouchers
redemption using Nota: We suggest you to
Groupon web site redeem your vouchers
once a week.


Table of Contents


Frequently Asked Question(1/3)
FAQ Solve
What do I have to do if my You can stop taking reservations for a day by
restaurant is full for an event clicking the "Full" button (top, left, above the
and I can’t manage calendar). You can’t set more than one "full” for
coupons? week.
What does it means if a You’ll serve the voucher menu only for people
customer had made a indicated in the voucher. Others will pay directly.
reservation for a number of
persons higher than seats of
coupon?
How can I change my You have to contact directly Groupon.
Agenda settings (seast
available, booking time,
etc)?


FAQ Solve
What do I have to do if a Accept online reservations only to be sure that
customer calls to book a customers have purchased your voucher, avoid
table? overbooking and don’t waste time.
What can I do if a customer Customer has just to click on the "Book Online”
is not able to book online button and he’ll be linked to the reservation page
using MyTable tool? of your restaurant. Otherwise he should connect
to de.mytablegroupon.com, chooses the city and
looks for your offer.
What can I do if a customer We suggest you to delete the reservation from
with reservation doesn't the Calendar, and leave customers book again. If
arrive at the restaurant? you want you can also contact user and ask for
the "no show" reason.


FAQ Solve
What should I do if a Log on de.mytablegroupon.com and cancel his
customer calls me to delete reservation by clicking on the "Cancel" button
his reservation? next to customer name. Only if the reservation will
be delete on the platform, the customer may book
again using its voucher, otherwise his coupon
code will remain locked.
How can I cancel my Cancel reservations as explained in the point
reservations if I have a above.
problem at restaurant?
How can I set a closing for Click on “Settings>Closing ann add your vacation
vacation? period


Table of Contents


Contacts

You need help? Contact Groupon

+49 (0)30 240 20 38 00


Online reservation tool guidelines - DE - V1.1

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