The document outlines two maps - an existing map and a new map - for paying a bill that includes an excess charge. The new map instructs the recipient to pay the excess charge on a separate line when paying the bill online or at the bank, rather than lumping it in with the full payment amount as in the existing map.

1. Existing Map
Receive Bill
Bill Includes
Excess Charge
Pay Online
Pay Bank
Pay Office

2. New Map
Receive bill with
the excess charge
form
Pay Online
Pay the excess
charge in the extra
line in the Bank
Pay Bank
Pay Office