NIMSOFT UMP: understanding SLA reports

1. Unified Monitoring Portal Online Help
SLA Reports
This PDF file contains content from the Unified Monitoring Portal (UMP) Online Help system. It is intended
only to provide a printable version of the topics. Therefore, the links in these topics will not work from the
PDF file. To access the links you must view the online help system installed with your UMP product.

2. Table Of Contents
SLA Reports.................................................................................................................... 1
Introduction to SLA Reports ............................................................................................ 1
Viewing SLA Reports ...................................................................................................... 2
See Also ......................................................................................................................2
Understanding SLA Reports............................................................................................ 3
See Also ......................................................................................................................3
Viewing SLA History........................................................................................................ 4
SLOs ............................................................................................................................... 5
See Also ......................................................................................................................5
QoS Objects.................................................................................................................... 6
See Also ......................................................................................................................7
Saving Information as a PDF .......................................................................................... 8
Index ............................................................................................................................... 9
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3. SLA Reports
Introduction to SLA Reports
The SLA Reports portlet application displays performance information for service level
agreements (SLAs) defined in the SLM portlet application.
An SLA is an agreement between a client and a service provider that specifies the service to be
provided, times, priorities, responsibilities, guarantees, and warranties. SLAs consist of one or
more service level objectives (SLOs), which are specific measurable characteristics of the SLA
such as availability, throughput, frequency, response time, or quality.
SLOs are composed of one or more QoS objects that are combined to produce the SLO
achievement value. For example, an availability SLO may depend on multiple components, each
of which has a quality of service (QoS) availability measurement.
QoS objects specify the source, target, threshold, and operating period settings for the QoS
measurement.
SLA Reports displays performance information for all three levels of the SLA. When you first open
an SLA report, you see information about the SLA as a whole, including compliance levels for
each SLO. Click the name of an SLO to view the QoS objects defined for the SLO and
compliance information for each QoS object. Click the name of a QoS object to see a graph of the
data collected for that QoS object during the current operating period.
You can also view historical information for the SLA. Information in any of the windows can be
viewed as a PDF, which can be saved or printed.
If you do not have the SLM View permission set in the Access Control List (ACL), you will see a
"Permission Denied" message when you try to run the SLA Reports portlet application.
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4. Unified Monitoring Portal Online Help
Viewing SLA Reports
1. Open the SLA Reports portlet. Or, if the portlet is already running, click the Open SLA icon.
You see the SLAs dialog.
If you do not have the SLM View permission set in the Access Control
List (ACL), you will see a "Permission Denied" message when you try
to run the SLA Reports portlet application.
2. Click the name of the SLA you want to view a report for.
3. Click OK.
The SLA report is displayed.
See Also
Understanding SLA Reports
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5. SLA Reports
Understanding SLA Reports
SLA reports display information about compliance with service level agreements (SLAs) that are
created in the SLM portlet.
The report tells you the compliance period, the goal, and the compliance percentage for the
current period. It also lists the service level objectives (SLOs) that are part of the SLA and the
percentage of fulfillment for each SLO.
To view information about an SLO, click the name of the SLO.
See Also
Viewing SLA Reports
SLOs
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6. Unified Monitoring Portal Online Help
Viewing SLA History
The SLA History chart shows historical information about the SLA and provides an easy way to
view the same SLA report for different periods.
1. Click the History icon.
The SLA History chart is displayed.
Compliance periods where the SLA objectives were met are shown as green columns,
while compliance periods where SLA objectives were not met are shown as red columns.
Hover over a column to see a pop-up window with the dates of the compliance period
and the compliance percentage. The trend line for the data is shown in blue, and the
compliance objective is shown as a red line. Click the Maximize icon to enlarge the
SLA History chart to the size of the portlet window.
2. Click a column in the history chart to view the SLA report for that compliance period.
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7. SLA Reports
SLOs
An SLO is a service level objective, which is a specific measurable characteristic of the service
being monitored. SLOs are composed of one or more QoS objects. One or more SLOs makes up
an SLA.
To view information about an SLO, in an SLA report click the name of the SLO. You see the SLO
window.
The SLO window provides compliance information about the SLO. It also provides information
about each QoS object defined in the SLO and fulfillment information for each QoS object.
To view a graph of data collected for the QoS object, click the name of the QoS object.
See Also
Introduction to SLA Reports
QoS Objects
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8. Unified Monitoring Portal Online Help
QoS Objects
QoS objects are the smallest component of an SLA. QoS objects specify the source, target,
threshold, and operating period settings for the QoS measurement. One or more QoS objects
make up an SLO, which in turn make up an SLA.
To view a graph of data collected for a QoS object, in an SLO window click the name of the QoS
object. You see the QoS object window.
If there was a compliance breach for the SLA, or if the probe was unable to collect data, you see
an Unavailability Report below the graph.
The Unavailability Report lists the periods for the breach or lack of data. The State column
indicates the cause for the unavailability:
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9. SLA Reports
= breach
= unavailable service
See Also
SLOs
Introduction to SLA Reports
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10. Unified Monitoring Portal Online Help
8
Saving Information as a PDF
The information displayed in the SLA Reports portlet can be viewed in PDF format. The PDF can
then be saved or printed.
To view information as a PDF:
1. Click the View as PDF icon.
You see the PDF Preferences dialog.
2. Choose the page layout options you want for the PDF, then click OK.
The information is displayed as a PDF.

11. Index
I
introduction........................................... 1
Introduction, to SLA Reports ................ 1
S
SLA Reports
introduction to ................................... 1
QoS objects ...................................... 6
saving as PDF .................................. 8
SLA history ....................................... 4
SLOs................................................. 5
understanding................................... 3
viewing.............................................. 2
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