Understand the Net Promoter Score in 2 minutes with our "Ultimate Question" comic. Now in Italian. Kind acknowledgments to Fred Reichheld, Vincenzo Maggio
Open Data Interchange for Net Promoter System CustomerGauge
An open data standard for the Net Promoter System.
Aims:
- To create a fair, competitive market that does not lock the customer in to a particular vendor or group.
- To enable organisations across the globe to port data between any Net Promoter software services that adhere to the Standard.
- To improve transparency of and confidence in reported Net Promoter Scores.
- To put the Net Promoter System a step further on the path to becoming the gold standard cross-industry customer loyalty metric.
A GOOD DAY TO ACT HARD: Take Action on Customer Feedback in 3 Simple StepsCustomerGauge
Learn how you can be a Customer Service Action Hero! Use CustomerGauge to help maximise your response to Customer Issues. This was from a Webinar 17 May 2013
Maak een "Flitsende Robot"
We maken gebruik van elementaire elektronische schakeling – jullie leren hoe het werkt
We bouwen vandaag een LED-circuit met schakelaar
En een knipperlicht circuit met 2 LED's en 2 transistors
Technische benaming: ”astable multivibrator”
This is an education program for kids 7 - 10.
Developed for a class of 7 - 10 year olds.
Produce a “Flashing Eye Robot”
Learning basic electronic circuit
Agenda
Build and understand basic LED circuit with switch
Make a flashing light circuit with 2 LEDs and 2 transistors
Technical name: “astable multivibrator”
Understand how it works
Microsoft HotMail v GMail v YahooMail: The giants of free email battle it out...CustomerGauge
The big question: “Is there a connection between email clients (Hotmail, Yahoo, GMail etc) and Net Promoter® response rate?”
If yes, which email client has the biggest response rate? And which has the lowest response rate?
Is there is a connection between email clients and comments rate?
Find out in this short presentation from CustomerGauge
Bake retention into your eCommerce Pie - ecommerce webinarCustomerGauge
Find out how to you can maximise your retention customer business using Net Promoter(R) and CustomerGauge on your ecommerce site. Expert analysis from John Ireland, Digital River.
Open Data Interchange for Net Promoter System CustomerGauge
An open data standard for the Net Promoter System.
Aims:
- To create a fair, competitive market that does not lock the customer in to a particular vendor or group.
- To enable organisations across the globe to port data between any Net Promoter software services that adhere to the Standard.
- To improve transparency of and confidence in reported Net Promoter Scores.
- To put the Net Promoter System a step further on the path to becoming the gold standard cross-industry customer loyalty metric.
A GOOD DAY TO ACT HARD: Take Action on Customer Feedback in 3 Simple StepsCustomerGauge
Learn how you can be a Customer Service Action Hero! Use CustomerGauge to help maximise your response to Customer Issues. This was from a Webinar 17 May 2013
Maak een "Flitsende Robot"
We maken gebruik van elementaire elektronische schakeling – jullie leren hoe het werkt
We bouwen vandaag een LED-circuit met schakelaar
En een knipperlicht circuit met 2 LED's en 2 transistors
Technische benaming: ”astable multivibrator”
This is an education program for kids 7 - 10.
Developed for a class of 7 - 10 year olds.
Produce a “Flashing Eye Robot”
Learning basic electronic circuit
Agenda
Build and understand basic LED circuit with switch
Make a flashing light circuit with 2 LEDs and 2 transistors
Technical name: “astable multivibrator”
Understand how it works
Microsoft HotMail v GMail v YahooMail: The giants of free email battle it out...CustomerGauge
The big question: “Is there a connection between email clients (Hotmail, Yahoo, GMail etc) and Net Promoter® response rate?”
If yes, which email client has the biggest response rate? And which has the lowest response rate?
Is there is a connection between email clients and comments rate?
Find out in this short presentation from CustomerGauge
Bake retention into your eCommerce Pie - ecommerce webinarCustomerGauge
Find out how to you can maximise your retention customer business using Net Promoter(R) and CustomerGauge on your ecommerce site. Expert analysis from John Ireland, Digital River.
Chop Customer Churn! A webinar for SaaS companies, Sept 2013CustomerGauge
While customer acquisition is often the prime focus sales and marketing efforts for Software-as-a-Service businesses, customer retention is all too often consigned to an afterthought.
But churn is not a problem to be addressed only as the customer leaves.
How SaaS Businesses can convert Trial Customers into Paying Customers, will walk you through some simple yet powerful ways of reducing churn.
The discussion will include:
How you can bring the voice of the customer into the organisation using simple metrics such as the Net Promoter® Score.
How you can create internal processes to swiftly and effectively close the loop on customer issues.
How you can use feedback to incrementally improve your products around your customer needs.
SalesForce.com Net Promoter Integration with CustomerGauge "Round-Tripping"CustomerGauge
Find out how easy it is to integrate SalesForce.com CRM system with CustomerGauge to measure Net Promoter. Connect to customers, survey them on mobiles or desktop. Return data to SalesForce, and take action to fix issues.
CustomerGauge Automatic Translation System uses the Google Translate™ Translation Service API to translate over 60 languages. Translated comments are stored in CustomerGauge, and can be searched and reported on. No need for cut-and-paste, no buttons to press. If you have used Google Translate before, you’ll be familiar with the idea.
It is ideal for Net Promoter Score porgams
Fighting the Fear of Feedback: CustomerGauge webinarCustomerGauge
Feedback is part our everyday life, from parents, school, sports/fitness, through to 360 degree appraisals at work. Why then do many companies seem to be afraid of receiving feedback from their most valuable resources – customers?
- Reasons behind the “Fear of Feedback”,
- Examples of best practice – world class companies doing it right
- Using Net Promoter Score® as a measurement tool
- Practical ways to deal with positive, negative comments, as well as customer suggestions
- Automated processes to help close the loop: strategic and tactical
- Feedback on the feedback – examples of how to get back to customers.
You can also view the webinar: http://wp.me/pzGbP-x8
Net Promoter Score: Automatic Root Cause Analysis with a Waterfall chartCustomerGauge
Reading customer comments is a serious business. This tool helps you automatically categorise comments, and understand root cause behind Net Promoter Score issues from detractors and promoters
Net Promoter Score comic, translated in PolishCustomerGauge
Promotorzy, pasywni, detraktorzy... Marcin Malinowski, a Poland-based Certified Net Promoter® Associate from Philips contributed a Polish translation of the famous CustomerGauge 'cartoon guide to the Net Promoter Score®.'
Philips: Automatic Loyalty Measurement and Retention MarketingCustomerGauge
Serge Acker, Director of Philips Online Global Flagship store explains how they measure customer loyalty by automatically asking customers to rate every transaction. Using Voice Of Customer and the Net Promoter Score, they fix problems and prioritise strategic changes. He also outlines how they are moving into automating retention and word-of-mouth marketing using NPS. This presentation explains how business can build their own Loyalty "Robot" and was given at eCommerce Expo in London, Oct 20 together with Adam Dorrell of CustomerGauge, provider of the measurement system to Philips.
DemonstratorGauge Field Marketing MeasurementCustomerGauge
DemonstratorGauge helps you show in-store Marketing ROI by capturing critical details of your in-store demonstrations and merchandising activities every week. Let your field marketeers log sales and conversion data directly into the system and you can monitor and compare results on a European or global level.
We wanted to share our current thinking on how you can build “robotic” systems to enhance the e-commerce customer experience. The key elements:
* automated customer surveys to understand voice-of-customer and Net Promoter® Score in real-time
* automated customer segmentation by lifetime value
* automated customer segmentation by loyalty (using Net Promoter Score)
* process to help customers needing immediate response
* clustering customer issues together for longer-term strategic fix
* close-loop monitoring of results (Net Promoter Score and other metrics)
* Responding to customers with updates on your actions
You could roll-your-own solution, but we believe CustomerGauge has all the parts you need to start this now – and we have proof points from our major e-commerce clients including Canon, Philips and Vodafone.
Chop Customer Churn! A webinar for SaaS companies, Sept 2013CustomerGauge
While customer acquisition is often the prime focus sales and marketing efforts for Software-as-a-Service businesses, customer retention is all too often consigned to an afterthought.
But churn is not a problem to be addressed only as the customer leaves.
How SaaS Businesses can convert Trial Customers into Paying Customers, will walk you through some simple yet powerful ways of reducing churn.
The discussion will include:
How you can bring the voice of the customer into the organisation using simple metrics such as the Net Promoter® Score.
How you can create internal processes to swiftly and effectively close the loop on customer issues.
How you can use feedback to incrementally improve your products around your customer needs.
SalesForce.com Net Promoter Integration with CustomerGauge "Round-Tripping"CustomerGauge
Find out how easy it is to integrate SalesForce.com CRM system with CustomerGauge to measure Net Promoter. Connect to customers, survey them on mobiles or desktop. Return data to SalesForce, and take action to fix issues.
CustomerGauge Automatic Translation System uses the Google Translate™ Translation Service API to translate over 60 languages. Translated comments are stored in CustomerGauge, and can be searched and reported on. No need for cut-and-paste, no buttons to press. If you have used Google Translate before, you’ll be familiar with the idea.
It is ideal for Net Promoter Score porgams
Fighting the Fear of Feedback: CustomerGauge webinarCustomerGauge
Feedback is part our everyday life, from parents, school, sports/fitness, through to 360 degree appraisals at work. Why then do many companies seem to be afraid of receiving feedback from their most valuable resources – customers?
- Reasons behind the “Fear of Feedback”,
- Examples of best practice – world class companies doing it right
- Using Net Promoter Score® as a measurement tool
- Practical ways to deal with positive, negative comments, as well as customer suggestions
- Automated processes to help close the loop: strategic and tactical
- Feedback on the feedback – examples of how to get back to customers.
You can also view the webinar: http://wp.me/pzGbP-x8
Net Promoter Score: Automatic Root Cause Analysis with a Waterfall chartCustomerGauge
Reading customer comments is a serious business. This tool helps you automatically categorise comments, and understand root cause behind Net Promoter Score issues from detractors and promoters
Net Promoter Score comic, translated in PolishCustomerGauge
Promotorzy, pasywni, detraktorzy... Marcin Malinowski, a Poland-based Certified Net Promoter® Associate from Philips contributed a Polish translation of the famous CustomerGauge 'cartoon guide to the Net Promoter Score®.'
Philips: Automatic Loyalty Measurement and Retention MarketingCustomerGauge
Serge Acker, Director of Philips Online Global Flagship store explains how they measure customer loyalty by automatically asking customers to rate every transaction. Using Voice Of Customer and the Net Promoter Score, they fix problems and prioritise strategic changes. He also outlines how they are moving into automating retention and word-of-mouth marketing using NPS. This presentation explains how business can build their own Loyalty "Robot" and was given at eCommerce Expo in London, Oct 20 together with Adam Dorrell of CustomerGauge, provider of the measurement system to Philips.
DemonstratorGauge Field Marketing MeasurementCustomerGauge
DemonstratorGauge helps you show in-store Marketing ROI by capturing critical details of your in-store demonstrations and merchandising activities every week. Let your field marketeers log sales and conversion data directly into the system and you can monitor and compare results on a European or global level.
We wanted to share our current thinking on how you can build “robotic” systems to enhance the e-commerce customer experience. The key elements:
* automated customer surveys to understand voice-of-customer and Net Promoter® Score in real-time
* automated customer segmentation by lifetime value
* automated customer segmentation by loyalty (using Net Promoter Score)
* process to help customers needing immediate response
* clustering customer issues together for longer-term strategic fix
* close-loop monitoring of results (Net Promoter Score and other metrics)
* Responding to customers with updates on your actions
You could roll-your-own solution, but we believe CustomerGauge has all the parts you need to start this now – and we have proof points from our major e-commerce clients including Canon, Philips and Vodafone.