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COMMUNITY-BASED MICROINSURANCEINDIA
In an environment of low public financing for health and
persistent reliance on out-of-pocket (OOP) spending, a
large proportion of people in India find themselves too
poor to access quality health care or do so by risking
impoverishment from medical bills beyond their reach. The
country has witnessed the emergence of health insurance
mechanisms for financial risk protection against health care
costs. Alongside the launch of various central and state
government-funded schemes and expansion of the
commercial insurance sector, India has also seen the rise of
several community-based microinsurance programs that
cater to low-income rural and urban households. Initiated
by diverse mutuals, cooperatives, and community-based
organizations (MCCOs), these insurance initiatives are
attempting to address the needs of those at the bottom of
the socio-economic pyramid.
MCCOs promote inclusive health insurance. Community-
owned insurance models have the ability to tap into
cohesive community groups to mobilize and manage
community resources based on principles of mutuality and
solidarity. They include health mutuals, savings and credit
mutuals, cooperatives, village-based savings and credit
associations, and community groups based on ethnic or
religious associations.
Importantly, these initiatives often take a holistic approach to
building the resilience of communities. Community-owned
health insurance schemes may provide benefits for
hospitalization, referralservices,discounts on outpatient
consultations, medicines and diagnostics,medical guidance,
financial literacy, and health education.
The USAID-funded Health Finance and Governance
(HFG) project is committed to improving access to
quality health care, especially for underserved and
marginalized groups.
The HFG project is supporting the scale-up of community-
owned healthinsurance initiatives in Indiawith the aim of
improving access to quality health care for Indians below or
near the poverty line. To this end, HFG has beendocumenting
evidence for scaling up healthmutuals in the country. As part
of this activity, HFG has conducted a study onMCCOs in India
and the role they playin strengthening the country’s financial
protectionsystem.
A major facet of India’s insurance challenge is the large
population of low-income households that are neither
covered by government-funded health insurance (GFHI)
schemes for below-poverty-line (BPL) populations nor have
the means to buy expensive insurance policies offered by
insurance companies. These households are most likely to
seek health insurance from MCCOs.
Navigating the Health Financing Challenge in India:
Lessons from Mutuals, Cooperatives, and
Community-based Organizations
KeyTakeaways
This brief summarizes themain findings of the study. It examines
the relevance of MCCOsin India’s health insurance landscape and
identifiesthe factors thathinder their expansion as well asthe
strategies that can propel their growth. The lessons from the
study are presented below.
MCCOs contribute to inclusive insurance.
The near-poor and above-poverty-line populations left
uncovered by GFHI include workers in small business
clusters, microfinance institution (MFI) members, urban
migrant laborers, small farmers, and small business owners.
MCCOs can bridge a crucial gap by extending insurance to
these low-income rural and urban households. In recent
times, Mutual Health Insurance has been tested in India as a
risk-pooling mechanism; it shows promise as a potential
instrument of inclusion. MCCOs have been reaching out to
vulnerable groups with health insurance schemes tailored
to their community’s needs and owned and managed by
them (Figure 1).
MCCOs have potential for growth in India.
Existing health insurance penetrationin India is low.
According to recent estimates, almost 68 percent1 of the
country’s population is not covered by any health insurance.
Coverage is particularly poor among informal workers, who
make up an exceedingly high 92 percent of India’s total
employment.2 These figures indicate the potential for
development of the mutual and cooperative insurance
market in India. As of 2016, about 15 mutuals and
cooperatives spread across 13 states were providing
insurance to about 1 million people.3 Interestingly, most of
these MCCOs are concentrated in a few western and
southern states, especially in Maharashtra, Karnataka, and
Tamil Nadu, with hardly any presence in eastern and
northern India. These are areas of opportunity for MCCOs
to expand their reach and contribute to the fulfillment of
the inclusion agenda.
A regulatory vacuum can limit the growth of
health mutuals.
India’s Insurance Regulatory and Development
Authority (IRDA) endorses a partner-agent model of
microinsurance, which promotes community-based
organizations to distribute microinsurance products
underwritten by licensed insurance companies. However,
the IRDA has not issued explicit guidelines for mutual
health insurance models where the community, and not
a third-party insurer, owns the mutual collectively and
decides on product design, premiums, and claims.
Many organizations have nonetheless established a health
mutual to provide financial risk protection for health
care needs of their members. Annapurna Pariwar, Uplift
India Association, Dhan Foundation, Shri Kshethra
Dharmasthala Rural Development Project (SKDRDP),
and Grameen Koota are well known examples of health
COMMUNITY-BASED MICRO INSURANCEINDIA
Figure 1. Key Features of MCCOs
Community-owned
risk-pooling mechanisms
Based on principles of
democracy and solidarity
Substantive decision-making
authority lies with members
Have a need-driven approach,
serving a defined group and purpose
Primarily targeted at
informal sector workers
Focused on keeping
premiums and costs low
Operate as
not-for-profit entities
Insurance often secondary
to their main functions
Lack explicit
regulatory guidelines
Have limited dependence on
external capital
Demonstrate a holistic approach to health,
with focus on preventive and promotive care
Foster high community awareness
and engagement
MCCOs comprise a diverse range of entities with some common characteristics:
1
Ministry of Health and Family Welfare. Press Information Bureau Release – May 06, 2016.
2 International Labour Office (ILO). 2016. India Labour Market Update.
3
Insurance Institute of India and ICMIF. 2016. India-Landscape Study on Mutual and Cooperative Insurers. Pre release draft PPT.
mutuals that have grown in this regulatory vacuum.
However, as health mutuals attempt to scale up, the
absence of an enabling regulatory support may pose a
challenge. A supportive regulatory environment can
foster integration of MCCOs into the formal insurance
sphere and, crucially, enhance access to reinsurance and
alternative risk transfer mechanisms.
Complementarity between GFHI schemes
and MCCOs can bring mutual benefits.
There is growing recognition that India’s progress
toward universal health coverage cannot rely on
government interventions alone. Although the
government is systematically channeling public funds to
large, organized risk pools for BPL families, its targeted
approach has left out a large percentage of the
population just above the BPL bracket. Further, most
GFHI schemes are covering only hospitalization, leaving
beneficiaries vulnerable to high OOP spending on
consultations, medicines, and diagnostics
not linked with hospitalization. MCCOs should explore
complementarity with GFHI schemes to address these
gaps in population and service coverage. For example,
MCCOs can cover primary care and outpatient services
not covered by most GFHI schemes. A partnership based
on complementarity could bring benefits to both.
MCCOs could, for instance, learn from, or even adopt,
the GFHI schemes’ robust monitoring frameworks, well-
developed IT systems, and provider networks whereas
MCCOs could assist GFHI schemes in improving reach
and strengthening community engagement.
MCCOs must leverage existing and potential
linkages, including IT to expand insurance.
Most MCCO insurance programs are built around existing
programs and services. For example, MFIs and
cooperatives bundle health insurance with credit or other
services they offer to their members. Scale-up of these
microinsurance initiatives would require MCCOs to not
only bolster existing linkages but also create new ones. The
extensive presence of MFIs; cooperatives; micro, small, and
medium enterprises (MSMEs); and urban migrant clusters
across India represents potential for growth of health
insurance (Figure 2). MCCOs can exploit the outreach and
accessibility of these organizations and networks embedded
in communities across India to deliver health insurance.
Further, such aggregators of clients can reduce the
administrative costs related to marketing and enrollment
for health insurance programs.
Use of IT can bring MCCOs opportunities across the
insurance value chain, from product design and marketing
of products to cheaper and faster distribution and
management (Figure 3). There are many lessons from
existing experiences in the use of technological
interventions. Some MCCOs in India, like Annapurna
Pariwar and Uplift Mutuals, have integrated IT into their
day-to-day operations.
Innovative IT deployment can enable MCCOs to scale up
operations at a lower cost while bringing higher-quality
service to clients. Development and growth of peer-to-
peer (P2P) insurance platforms capitalize on the power of
virtual social networks.
COMMUNITY-BASED MICRO INSURANCEINDIA
Tapping into many more
platforms can enable
MCCOs
to address gaps,
expand reach
Figure 2. MCCOs: Opportunities to Strengthen Existing Linkages and Build New Ones
Government-funded
health insurance schemes
20+ central- and state-fundedinsuranceschemes
covering about 273million people4
Microfinance institutions
About 268 MFIs across the country
with more than 50 million members5
Urban labor markets
and migrant clusters
100+ million migrants in urban
areas across India; migrants form 40
percent of the population in seven
million-plus urban agglomerations8Micro, small, and medium enterprises
About 36 million MSME units, providing
employment to over 80 million people7
Cooperative societies
Over 600,000cooperatives in the country
with about 250 million members6
MCCOs must use these platforms to expand membership, secure new delivery channels, achieve economies of
scale, and benefit from shared expertise and resources.
4
Insurance Regulatory and Development Authority of India. Annual Report 2015 –16.
5
Sa-Dhan. Directory of Microfinance Institutions (MFIs) in India. (2014). Version 1.
6
Insurance Institute of India and ICMIF. India-Landscape Study on Mutual and Cooperative Insurers. Pre-release draft PPT.
7 SME Chamber of India. MSMEs in India.
8
Keshri, K. and Bhagat, R.B. 2012. Temporary and seasonal migration: regional patterns, characteristics and associated factors. Economic and Politi cal Weekly 47 (4): 81–88.
The Health Finance and Governance (HFG) project works with partner countries to increase their domestic resources for health, manage those
precious resources more effectively, and make wise purchasing decisions. Designed to fundamentally strengthen health systems, the HFG project
improves health outcomes in partner countries by expanding people’s access to health care, especially to priority health services. TheHFG project
is a five-year (2012-2017), $209 million global project funded by the U.S. Agency for International Development under Cooperativ e Agreement
No: AID-OAA-A-12-00080.
The HFG project is led by Abt Associates in collaboration with Avenir Health, Broad Branch Associates, Development Alternatives Inc., Johns
Hopkins Bloomberg School of Public Health, Results for Development Institute, RTI International, Training Resources Group, Inc. For more
information visit www.hfgproject.org/
Agreement Officer Representative Team: Scott Stewart (sstewart@usaid.gov) and Jodi Charles (jcharles@usaid.gov).
DISCLAIMER: The author’s views expressed in this publication do not necessarily reflect the views of the United States Agency for International
Development (USAID) or the United States Government.
Abt Associates
4550 Montgomery Avenue
Suite 800North
Bethesda, MD20814
abtassociates.com
Photo credits: © 2007 Sean Hawkey, Courtesy of
Photoshare
March 2017
COMMUNITY-BASED MicroINSURANCEINDIA
Figure 3. Technology can Drive Growth ofMicroinsuranceInitiatives
IT systems for enrollment, premium collection, and claims management to improve
efficiency, lower transaction cost
Marketing, awareness building,and health promotionthroughmobile phonesand
social media
Use of social media and mobile technology to bridge physical distances and reach
hard-to-reach groups
Value-added services to enhance client value
Automated teller machines (ATMs) for easier premium payment
Remote medical guidance on pathways of care to strengthen health care decision making
Use of social media to engage clients, assess demand
Data analytics for premium calibration and customization of service provision
Use of short messaging service (SMS) for marketing, updates, and sending
reminders for policy renewal
Automation for efficient policy administration
TheWay Forward
MCCOs are contributing to the extension of health
insurance and financial risk protection to low-income
households in India as part of an inclusive insurance agenda.
MCCOs have claimed their place as a viable source of
health coverage for the underserved who do not qualify for
government-supported schemes, but more work is needed
to encourage the growth of MCCO health insurance
schemes which continue to experience dynamic growth in
India. Efforts to scale up MCCOs in India would need to
address a range of challenging factors, including lack of
regulatory support.
There is, nonetheless,hope that a successful scaling up of
these initiatives would pay off,not only for ensuring equitable
access and improvinghealth outcomes but also for
empowering communities. The importance of social capital—
interpersonal networks based on trust, familiarity, and
cooperation—as an engine of progress is being gradually
acknowledged by policymakers. The time is right to align
efforts to helpmutual insurance reachits full potential.

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Expanding Access to Health Insurance in India

  • 1. COMMUNITY-BASED MICROINSURANCEINDIA In an environment of low public financing for health and persistent reliance on out-of-pocket (OOP) spending, a large proportion of people in India find themselves too poor to access quality health care or do so by risking impoverishment from medical bills beyond their reach. The country has witnessed the emergence of health insurance mechanisms for financial risk protection against health care costs. Alongside the launch of various central and state government-funded schemes and expansion of the commercial insurance sector, India has also seen the rise of several community-based microinsurance programs that cater to low-income rural and urban households. Initiated by diverse mutuals, cooperatives, and community-based organizations (MCCOs), these insurance initiatives are attempting to address the needs of those at the bottom of the socio-economic pyramid. MCCOs promote inclusive health insurance. Community- owned insurance models have the ability to tap into cohesive community groups to mobilize and manage community resources based on principles of mutuality and solidarity. They include health mutuals, savings and credit mutuals, cooperatives, village-based savings and credit associations, and community groups based on ethnic or religious associations. Importantly, these initiatives often take a holistic approach to building the resilience of communities. Community-owned health insurance schemes may provide benefits for hospitalization, referralservices,discounts on outpatient consultations, medicines and diagnostics,medical guidance, financial literacy, and health education. The USAID-funded Health Finance and Governance (HFG) project is committed to improving access to quality health care, especially for underserved and marginalized groups. The HFG project is supporting the scale-up of community- owned healthinsurance initiatives in Indiawith the aim of improving access to quality health care for Indians below or near the poverty line. To this end, HFG has beendocumenting evidence for scaling up healthmutuals in the country. As part of this activity, HFG has conducted a study onMCCOs in India and the role they playin strengthening the country’s financial protectionsystem. A major facet of India’s insurance challenge is the large population of low-income households that are neither covered by government-funded health insurance (GFHI) schemes for below-poverty-line (BPL) populations nor have the means to buy expensive insurance policies offered by insurance companies. These households are most likely to seek health insurance from MCCOs. Navigating the Health Financing Challenge in India: Lessons from Mutuals, Cooperatives, and Community-based Organizations
  • 2. KeyTakeaways This brief summarizes themain findings of the study. It examines the relevance of MCCOsin India’s health insurance landscape and identifiesthe factors thathinder their expansion as well asthe strategies that can propel their growth. The lessons from the study are presented below. MCCOs contribute to inclusive insurance. The near-poor and above-poverty-line populations left uncovered by GFHI include workers in small business clusters, microfinance institution (MFI) members, urban migrant laborers, small farmers, and small business owners. MCCOs can bridge a crucial gap by extending insurance to these low-income rural and urban households. In recent times, Mutual Health Insurance has been tested in India as a risk-pooling mechanism; it shows promise as a potential instrument of inclusion. MCCOs have been reaching out to vulnerable groups with health insurance schemes tailored to their community’s needs and owned and managed by them (Figure 1). MCCOs have potential for growth in India. Existing health insurance penetrationin India is low. According to recent estimates, almost 68 percent1 of the country’s population is not covered by any health insurance. Coverage is particularly poor among informal workers, who make up an exceedingly high 92 percent of India’s total employment.2 These figures indicate the potential for development of the mutual and cooperative insurance market in India. As of 2016, about 15 mutuals and cooperatives spread across 13 states were providing insurance to about 1 million people.3 Interestingly, most of these MCCOs are concentrated in a few western and southern states, especially in Maharashtra, Karnataka, and Tamil Nadu, with hardly any presence in eastern and northern India. These are areas of opportunity for MCCOs to expand their reach and contribute to the fulfillment of the inclusion agenda. A regulatory vacuum can limit the growth of health mutuals. India’s Insurance Regulatory and Development Authority (IRDA) endorses a partner-agent model of microinsurance, which promotes community-based organizations to distribute microinsurance products underwritten by licensed insurance companies. However, the IRDA has not issued explicit guidelines for mutual health insurance models where the community, and not a third-party insurer, owns the mutual collectively and decides on product design, premiums, and claims. Many organizations have nonetheless established a health mutual to provide financial risk protection for health care needs of their members. Annapurna Pariwar, Uplift India Association, Dhan Foundation, Shri Kshethra Dharmasthala Rural Development Project (SKDRDP), and Grameen Koota are well known examples of health COMMUNITY-BASED MICRO INSURANCEINDIA Figure 1. Key Features of MCCOs Community-owned risk-pooling mechanisms Based on principles of democracy and solidarity Substantive decision-making authority lies with members Have a need-driven approach, serving a defined group and purpose Primarily targeted at informal sector workers Focused on keeping premiums and costs low Operate as not-for-profit entities Insurance often secondary to their main functions Lack explicit regulatory guidelines Have limited dependence on external capital Demonstrate a holistic approach to health, with focus on preventive and promotive care Foster high community awareness and engagement MCCOs comprise a diverse range of entities with some common characteristics: 1 Ministry of Health and Family Welfare. Press Information Bureau Release – May 06, 2016. 2 International Labour Office (ILO). 2016. India Labour Market Update. 3 Insurance Institute of India and ICMIF. 2016. India-Landscape Study on Mutual and Cooperative Insurers. Pre release draft PPT.
  • 3. mutuals that have grown in this regulatory vacuum. However, as health mutuals attempt to scale up, the absence of an enabling regulatory support may pose a challenge. A supportive regulatory environment can foster integration of MCCOs into the formal insurance sphere and, crucially, enhance access to reinsurance and alternative risk transfer mechanisms. Complementarity between GFHI schemes and MCCOs can bring mutual benefits. There is growing recognition that India’s progress toward universal health coverage cannot rely on government interventions alone. Although the government is systematically channeling public funds to large, organized risk pools for BPL families, its targeted approach has left out a large percentage of the population just above the BPL bracket. Further, most GFHI schemes are covering only hospitalization, leaving beneficiaries vulnerable to high OOP spending on consultations, medicines, and diagnostics not linked with hospitalization. MCCOs should explore complementarity with GFHI schemes to address these gaps in population and service coverage. For example, MCCOs can cover primary care and outpatient services not covered by most GFHI schemes. A partnership based on complementarity could bring benefits to both. MCCOs could, for instance, learn from, or even adopt, the GFHI schemes’ robust monitoring frameworks, well- developed IT systems, and provider networks whereas MCCOs could assist GFHI schemes in improving reach and strengthening community engagement. MCCOs must leverage existing and potential linkages, including IT to expand insurance. Most MCCO insurance programs are built around existing programs and services. For example, MFIs and cooperatives bundle health insurance with credit or other services they offer to their members. Scale-up of these microinsurance initiatives would require MCCOs to not only bolster existing linkages but also create new ones. The extensive presence of MFIs; cooperatives; micro, small, and medium enterprises (MSMEs); and urban migrant clusters across India represents potential for growth of health insurance (Figure 2). MCCOs can exploit the outreach and accessibility of these organizations and networks embedded in communities across India to deliver health insurance. Further, such aggregators of clients can reduce the administrative costs related to marketing and enrollment for health insurance programs. Use of IT can bring MCCOs opportunities across the insurance value chain, from product design and marketing of products to cheaper and faster distribution and management (Figure 3). There are many lessons from existing experiences in the use of technological interventions. Some MCCOs in India, like Annapurna Pariwar and Uplift Mutuals, have integrated IT into their day-to-day operations. Innovative IT deployment can enable MCCOs to scale up operations at a lower cost while bringing higher-quality service to clients. Development and growth of peer-to- peer (P2P) insurance platforms capitalize on the power of virtual social networks. COMMUNITY-BASED MICRO INSURANCEINDIA Tapping into many more platforms can enable MCCOs to address gaps, expand reach Figure 2. MCCOs: Opportunities to Strengthen Existing Linkages and Build New Ones Government-funded health insurance schemes 20+ central- and state-fundedinsuranceschemes covering about 273million people4 Microfinance institutions About 268 MFIs across the country with more than 50 million members5 Urban labor markets and migrant clusters 100+ million migrants in urban areas across India; migrants form 40 percent of the population in seven million-plus urban agglomerations8Micro, small, and medium enterprises About 36 million MSME units, providing employment to over 80 million people7 Cooperative societies Over 600,000cooperatives in the country with about 250 million members6 MCCOs must use these platforms to expand membership, secure new delivery channels, achieve economies of scale, and benefit from shared expertise and resources. 4 Insurance Regulatory and Development Authority of India. Annual Report 2015 –16. 5 Sa-Dhan. Directory of Microfinance Institutions (MFIs) in India. (2014). Version 1. 6 Insurance Institute of India and ICMIF. India-Landscape Study on Mutual and Cooperative Insurers. Pre-release draft PPT. 7 SME Chamber of India. MSMEs in India. 8 Keshri, K. and Bhagat, R.B. 2012. Temporary and seasonal migration: regional patterns, characteristics and associated factors. Economic and Politi cal Weekly 47 (4): 81–88.
  • 4. The Health Finance and Governance (HFG) project works with partner countries to increase their domestic resources for health, manage those precious resources more effectively, and make wise purchasing decisions. Designed to fundamentally strengthen health systems, the HFG project improves health outcomes in partner countries by expanding people’s access to health care, especially to priority health services. TheHFG project is a five-year (2012-2017), $209 million global project funded by the U.S. Agency for International Development under Cooperativ e Agreement No: AID-OAA-A-12-00080. The HFG project is led by Abt Associates in collaboration with Avenir Health, Broad Branch Associates, Development Alternatives Inc., Johns Hopkins Bloomberg School of Public Health, Results for Development Institute, RTI International, Training Resources Group, Inc. For more information visit www.hfgproject.org/ Agreement Officer Representative Team: Scott Stewart (sstewart@usaid.gov) and Jodi Charles (jcharles@usaid.gov). DISCLAIMER: The author’s views expressed in this publication do not necessarily reflect the views of the United States Agency for International Development (USAID) or the United States Government. Abt Associates 4550 Montgomery Avenue Suite 800North Bethesda, MD20814 abtassociates.com Photo credits: © 2007 Sean Hawkey, Courtesy of Photoshare March 2017 COMMUNITY-BASED MicroINSURANCEINDIA Figure 3. Technology can Drive Growth ofMicroinsuranceInitiatives IT systems for enrollment, premium collection, and claims management to improve efficiency, lower transaction cost Marketing, awareness building,and health promotionthroughmobile phonesand social media Use of social media and mobile technology to bridge physical distances and reach hard-to-reach groups Value-added services to enhance client value Automated teller machines (ATMs) for easier premium payment Remote medical guidance on pathways of care to strengthen health care decision making Use of social media to engage clients, assess demand Data analytics for premium calibration and customization of service provision Use of short messaging service (SMS) for marketing, updates, and sending reminders for policy renewal Automation for efficient policy administration TheWay Forward MCCOs are contributing to the extension of health insurance and financial risk protection to low-income households in India as part of an inclusive insurance agenda. MCCOs have claimed their place as a viable source of health coverage for the underserved who do not qualify for government-supported schemes, but more work is needed to encourage the growth of MCCO health insurance schemes which continue to experience dynamic growth in India. Efforts to scale up MCCOs in India would need to address a range of challenging factors, including lack of regulatory support. There is, nonetheless,hope that a successful scaling up of these initiatives would pay off,not only for ensuring equitable access and improvinghealth outcomes but also for empowering communities. The importance of social capital— interpersonal networks based on trust, familiarity, and cooperation—as an engine of progress is being gradually acknowledged by policymakers. The time is right to align efforts to helpmutual insurance reachits full potential.