This document provides a summary of Gilbert S. Gonzales' qualifications and experience. It outlines his 22 years of experience in IT with a focus on project management, system administration, networking, and telecommunications. His most recent roles include IT manager positions at Transcosmos Asia Philippines and Hinduja Global Solutions, with responsibilities such as managing IT operations, projects, vendors, and client relationships.

1. Gilbert S. Gonzales
1
GILBERT S. GONZALES
# 42 Lamar Ville Magsaysay St, Parang,Marikina City Email ID: Gilbert.gonzales@yahoo.com.ph
Phone no: (632) / Office no.: Hand phone: 09164087987
OBJECTIVES
To become successful in the field of Information Technologies by offering
and delivering the best-in-class IT services and cost effective
solutions.
QUALIFICATION SUMMARY
22 Years of Professional IT experience with intensive hands-on technical
background, budget preparation, project management, Vendor and Telco
management, capacity planning, troubleshooting, system & network
administration and PABX administration Customer Service Oriented.
More than 10 years in Managerial position.
During my stay in Lucent (formerly AT&T) I received 5 year service award,
2 spot awards, 2 special recognition awards during Y2K rollover and 1999
4thquarter Best Team Award in AP & China Region.
In DELL, 2007 team player awardees and 2008 operational excellence bronze
awardees.
Certified ITIL V3 Foundations of IT Service Management (80% Passed)
Job Performance Appraisal:
1994 – 1996 – Far Exceeded 1997 – 2001 – Exceed
2002 – 2006–Very Good 2007 - 2010 – Valued Performer
CAREER HIGHLIGHTS
Grab Transport Business July 2016 – Present
 18K - Average weekly net earnings
Home Business February 2016 – June 2016
 Setup a small home food & Snack business.
Independent IT Consultant & PM November 2015 – February 2016
 Technology Consultant – Identify and anticipate technology
requirement of the client.
 Structured Cabling – Design, setup and Installation
 Paging System – Design, setup and Installation
 CCTV System – Design, Setup and installation
 Access Control – Design, Setup and Installation
 Data Center UPS – Technical consultant
Accomplishment:
 Completed Texcent Asia BGC Office structured Cabling design and
installation. 150 nodes (Voice/Data/CCTV/Access Control)

2. Gilbert S. Gonzales
2
Transcosmos Asia Philippines Inc. December 2014 – June 2015
Manager – IT
 Manage IT Operation, System administration, Avaya ACD and CMS
administration
 Project Management, planning and implementation
 Acting facility Manager
 Preparation of IT Solution & design and costing based on client
requirement or RFQ
 Manage vendor and Telco relationship
 Palo Alto FW installation and integration planning, implementation
and FW administration
 Email Administration (Zimbra & Office365)
 Managing business executive relationship
 IT budget and strategic planning.
 Coaching and mentoring IT staff
 Preparation of IT BCP plan and IT security and guidelines policy
Hinduja Global Solutions (HGS) April 2013 – December 2014
IT & Transition Manager
 Pre-sales and Post-sales technical consultant and support
 Project transition and project management
 IT Client services for all morning and domestic accounts
 Manage new account build out from start to Finish
 Build out of IT CAPEX/OPEX and IT solutions for existing and
potential new clients
 Promote best practices to effectively use of Technology in order to
meet or exceed business expectation
 Managing internal and external client relationship and expectation
 Collaborate with Internal IT team on IT planning, design solution
project implementation and IT issues
 Provide technical assistance in Sales team during client
discussion, technical requirement gathering and presentation.
 Maintain Technical Reference documentation.
Accomplishment:
 Manage the transition of Concepcion Carrier Call Center operation
to HGS call center.
 Transfer of call center operation from HGS main site to HGS
ECOMMERCE Site in East wood Libis
 Preparation of DRP site for all morning and domestic account.

3. Gilbert S. Gonzales
3
DELL International Services May 2007 –April 2013
Philippines, Inc
Project Program Management Senior Advisor
 Global Telecom consultant between business contact center operation
team and Global IT. As SPOC for all business telecom routing
issues, projects, request, escalation and discussion.
 Managing internal client relationship and expectation
 Collaborate with Global CTI/IVR/ICM/ACD/Email/Chat team in any
issues, projects and new initiatives.
 Promote best practices to effectively use of technology in order to
meet business objectives and priorities.
 Prioritize work based on benefits and business driven, assigns task
to project team and monitor team activities
 Managing IVR design flow to ensure we are following industry best
practices and Net promoter score recommendation.
 Developed Japan BCRP plan and communication & process flow.
Accomplishment:
 Deployed multiple LOB’s in APAC & Japan, ANZ, India.
 Deployed call routing automation in India with CTI/ICM/IVR and
Siebel CRM Integration. Cost saving estimate per year is almost
$1M.
EPLDT Ventus - Parlance System Inc
Senior Manager – IT March15 2002–Jan 31, 2007
 Leads IT enabled business projects that improve technical
infrastructure and productivity across the organization through the
use of computer and network technologies (ex. Business Expansion
and application development.)
 Vendor and Telco Management and Contract negotiation.
 Managed Day to day IT operation, Budget preparation and client
service relationship.
 Preparation of project budget and BOM and justification of IT
project cost.
Accomplishment:
 Project manager
o Managed a total cost of PHP 100M IT projects.
o 4th Business Expansion in Iloilo southern part of the
Philippines. Deployed 250 IP Phones/workstation, 2xCisco
routers and switches and 2xDS3 PL.
o 3rdBusiness expansion project Deployment of 772 IP phones, 14
servers, 9 Cisco routers and switches and 700 computers. Third
Office Expansion
o PSAX Gateway redundancy – Improve network uptime by 99.999
o Installed S8720 AVAYA system and CISCO routers and switches IN
LA, California, US to support the 3 call center sites of PLDT
We used 4xDS3 ATM technology for our network backbone with
100% network redundancy.

4. Gilbert S. Gonzales
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o Implementation of Lucent PSAX multi service gateway Voice
Compression for our voice and data transmission from US to
Philippines.
o Implemented VMUX (Voice and data multiplexer) which used to
convert E1 to T1.
o 2nd Business expansion. Deployed 250 IP phones, 2 Cisco 7206
routers, 2 4500 switch and 300 computers.
o Upgrade G3R PABX system to S8700 IP based PABX system.
o 1st Business Expansion. Added 600 workstations in the PLDT
Reposo,
Lucent Technologies Phil., Inc (Former AT&T)
Core Site Manager June 1994 - Dec 2001
 Manage the day to day IT operation to ensure all IT facilities are
up and able to support the client needs. Maintain the efficiency of
the DATA, VOICE, Video and server infrastructure.
 Leads IT enabled business projects that improve technical
infrastructure and productivity across the organization through the
use of computer and network technologies
 Develop a strategies to manage the career development of IT staffs
 Project Management
 Contract negotiation and Vendor Management including TELCO
 Prepare IT budget
Accomplishment:
 Major Projects: Office Consolidation, deployed Wireless LAN and
PABX, Build out 4 remotes offices(Cebu, Davao, Bohol, Sucat), Y2K
remediation
TECHNICAL SKILLS:
HARDWARE:
Compaq Proliant, HP Net Server, DELL Server, HP DLT library, NCR Tower,
Acer Altos, AVAYA PABX system, Intuity Audix system, Ascend box MAX4000,
Router, Cajun Hub and Switches, Packet Shaper 2000 and Cisco Router &
Switches, VOIP, IP KVM
SOFTWARE:
Ms Office 97-2013 and Ms project 2002, MS Exchange, Lotus Notes, Visio
2002, Backup Exec, NMS (IPmonitor, MRTG, Solarwinds,)
OPERATING SYSTEMS:
Windows XP/Windows 7/8.1, Windows Server 2008, MacBook Air.
PROGRAMMING / LANGUAGES/ TOOLS
Informix, Turbo C, Java programming and PHP, Sniff master LAN, NETXRAY,
VNC, PC anywhere, IPmonitor and MRTG, Solarwinds, Quota advisor, Norton
Utilities
Firewall/Proxy
ISA Server, Cisco ASA, Palo Alto, Wingate v.5, Win firewall/proxy

5. Gilbert S. Gonzales
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IT Knowledge Scope Data communication / Telecommunication
Network and System Administration
IT Project Management
AVAYA (CM, G3R, S8700), CMS, PABX System
ISDN PRI, Robbit bits, DS3, T1, T3
Cisco router & Switches 7200,6500,4000,
2600, 2800, 2900 series.
Disaster Recovery Plan (DRP)
Structured Cabling System
IT Service Management
EDUCATIONAL BACKGROUND:
COLLEGE LEVEL : Bachelor of Science Major in Computer Engineering
CENTRAL COLLEGE OF THE PHILIPPINES
1988 - 1993
SECONDARY LEVEL : Roosevelt College Marikina,
1984-1988
PRIMARY LEVEL : Roosevelt College Marikina,
1978-1984
TRAINING AND SEMINARS ATTENDED
Date Conducted Topic
Jan 27 – Feb 3, 2005 Lucent Singapore PSAX Multimedia Gateway I & II
May 8 – 9, 2003 Wesolv Advanced Router Configuration
August 27 – 28, 2002 Wesolv Inc. Basic Router Configuration
June 13 – 15, 2001 HP Education, Philippines Information Technologies Service
Manager
March 26 – 28, 2001 Hibis Consulting, Thailand Business Continuity Planning
March 16, 2001 AFV Consulting Group Managing Transition Workshop
August 2000 Lucent Technologies Inc. Supervisor workshop
March 2000 MISnet Inc. Windows NT Core Technologies
February 26 – 30, 1999 Misnet Inc. Windows NT Administration
September 3-4, 1998 AIM Asian institute and
Management
How to Manage Conflict
September 1-2, 1998 AIM Asian institute and
Management
Leadership skill for Managers
August 6-8 1998 Sniffer University (Network
Associate) Singapore
LAN Troubleshooting with the
expert sniffer Analyzer.
June 8-15 1998 HP Education, Philippines HPUX 10.2 System Administration
Jan 26-30 1998 MISNET Inc. MS Exchange Server
Administration
July 9 - 11 1997 Kepner & Tregoe Project Management
June 25 - 27 1997 Kepner & Tregoe Problem Solving & Decision
Making
PSPI Sun Solaris System Administration
July 9 - 12, 1996 Learning Tree Hongkong Internet & System Security: Attack
& Countermeasures

6. Gilbert S. Gonzales
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May 21 - 30, 1995 AT&T Singapore Systemax Cabling System
August 12, 1994 NCR Philippines Unix SVR4 System Administration
CHARACTER REFERENCE:
Malou Laureano
Rem-De-Core Builders
General Manager
09189644048
Apryl Upchurch
Dell Inc.
Former Manager
Apryl_Upchurch@dell.com
Jeff Kent
Former Manager
kentworks@gmail.com
Rey Picar
AVP
EPLDT Ventus
8846262
Anthony Joseph G. Alonzo
AIG
SAVP
anthony.alonzo@aig.com
___________________________
GILBERT S. GONZALES