Michele Lori Rubinstein is an ITSM professional with over 20 years of experience in service transition, including configuration management, documentation, release and deployment. She has extensive experience architecting ITSM and CM solutions, working on proposals, and helping programs return to operational status. She is certified in ITIL, Lean Six Sigma, and as an ITIL instructor.

1. Michele Lori Rubinstein
1 Arch Place #323
Gaithersburg, MD 20878
Home Phone: 301-924-2792
Cell Phone: 301-529-0027
E-Mail: msmlr@aol.com
Objective: A proven and innovative ITSM professional with over 20 years of experience in all phases
of the lifecycle with a specialty in Service Transition including: software/system
development configuration management, hardware configuration management (CM),
documentation/program artifact configuration management and Release and Deployment. I
bring outstanding mentoring capabilities to all organizations. Effective in the training of new
employees for success in conducting training and providing services. Strong ability to
create and foster a team environment. Strong in working proposals for engineering and
ITIL lines of business as well as conducting training, process definition and the gathering
and evaluation of metrics data for re-engineering. I have certifications as an LM 21
Greenbelt (Six Sigma), ITIL Expert and ITIL Foundations and Intermediate Instructor. I
have been a team lead at Lockheed Martin working with teams of up to 18 people. Before
getting into Service Transition I worked with RTM, to manage project Requirements. I have
a background in development and systems analysis.
I am strong in working proposals for CM, engineering, ITIL, Risk Management and system
engineering. I have supported red program get to green efforts as well as start-ups for
Lockheed Martin.
Experience: Systems Engineer – IT Systems Engineer Senior Staff
Lockheed Martin
10/2012 – Present
I am an ITSM SME, responsible for working proposals as well as architecting ITSM
solutions and providing input on existing solutions. I assist in creating metrics for programs
to be reported to management. On proposals I have been responsible for not only ITIL but
also staffing, the compliance matrix, bidding the development environment, Risk
Management, supporting INAR and Quality Assurance. I am responsible for helping red
programs return to green. I teach ITIL Foundations and intermediate classes for
certification. Worked on standing up the ITSM framework for the NATO ANWI program.
Configuration Data Management (CDM) Architect
Lockheed Martin
6/2010 – 9/2012
I am a CDM Architect, responsible for working proposals as well as architecting CM
solutions and providing input on existing CDM solutions. I am responsible for documenting
existing solutions in CDM Plans for programs. I assist in creating CDM metrics for programs
to be reported to GTO management. On proposals I have been responsible for not only
CDM but also staffing, the compliance matrix, bidding the development environment and
Quality Assurance. I am responsible for helping red programs return to green or start up
new programs. These programs included:
· HR Access – Created the CM Process for the release and control of products such as
Oracle, and SAP, restructured the Control Board processes to be more efficient and worked
with development to create a more structured development environment.

2. · IRHS – Stood up an AGILE development environment for an internal LM project.
· ATO (Australian Tax Office) – Utilized my ITIL skills to assist other ITIL experts to create
ITIL processes to return the program to green and win back the customers faith in our
ability to deliver ITIL expertise.
CM Lead and Architect
NGI Program Lockheed Martin
9/2008 – 6/2010
As part of the NGI Team, I was responsible for managing the project start-up tasks for
implementing the Configuration Management program processes and Rational tool
architectures. During this time the Rational Synchronization Plan was delivered and
approved, the Change Management process defined and I worked with CJIS to design the
Lockheed Martin Problem Report ClearQuest database. I was responsible for the Cost
Account Manager duties on NGI as well as overseeing the Rational Tools, Data
Management, Technical Writing, and the Change Control staff on program. Converted the
development systems from unclassified to FOUO network. The CJIS customer named me
as Key Personnel on program.
CM Architect
Lockheed Martin
2/2006 – 9/2008
I was responsible for architecting CM Solutions for government programs, red programs
and other government programs needing new CM solutions. I set up control gate
structures, documentation CM solutions, software CM solutions, and hardware CM
solutions for CIA, Military and other government programs. I trained new CM staffers and
modified or created board structures in order to begin and/or enhance the CM process.
I was responsible for working proposals as well as architecting CM environments for new
programs. I worked programs that needed CM assistance and provided tools guidance,
process guidance and other guidance. I worked on internal CM groups which were
designed to standardize the CM standards, tool set and stand up procedures on new
programs across IS&GS. As a part of this I created and presented briefings to the whole
CM community within IS&GS. I was responsible for training new programs on IBM Rational
ClearCase and IBM Rational ClearQuest.
CM Lead/Architect
Lockheed Martin
12/9/2002-2/2006
Responsible for leading the Builds and Control team as well as architecting the new
ClearCase implementation for new and existing NGA programs. Responsible for ensuring
process were adhered to. During my tenure the team continued to improve audit functions
during builds and formed better customer relationships. CM had begun monthly tool
trainings and became an integral part of the IEC team. Enforced adherence to CM policies
and procedures. Helped to create CM metrics to identify areas of improvement. Worked
with a CM/DM lead on a CMMI Benchmark. As a CM Lead, was tasked with helping to
setup new programs ClearCase and ClearQuest environments as well as architecting the
solution, which included a distributed development environment, processes and tools.
Functioned as the backup Cost Account Manager on program for CM.
SCM Project Lead, Configuration Management
EIT Corp for Computer Sciences Corporation
8/2002-10/2002

3. SCM Project Lead, Configuration Management
Responsible for creating the ClearCase MultiSite/ClearQuest MultiSite infrastructure.
Created the initial ClearCase environment to get development working in ClearCase.
Worked with Systems Administration to alter machine configurations for smoother running
ClearCase and ClearQuest systems.
· Created ClearCase standards and naming conventions
· Mentored/led CM staff on working in ClearCase MultiSite and ClearQuest environments
Director of Training
Trinity Software Solutions
6/2001-6/2002
Responsible for the beginning of Trinity's training business. Responsible for mentoring new
consultants on the ClearCase and ClearQuest product lines.
· Built partnerships with third parties to train the Rational Products.
· Created the backbone for the training organizations, in order to ensure growth.
· Worked on consulting projects to help grow the organization.
· Established procedures to track the training business and keep the historical data.
Training Business Manager
Rational Software
4/2000-4/2001
Responsible for the continued growth of the Southern regions training business. Ensure the
smooth operation of the training organization and work with the course development teams
to gain improved training materials.
· Grew training business from $1.3 million to $3.6 million within 12 months.
· Improved lab-based training programs to enhance instructor delivery within 24 weeks.
This encompassed 96 training machines in 4 locations.
· Mentored and trained new trainers on training and technical skills
· Established procedures to track the training business and keep the historical data to
maximize class scheduling efficiencies.
· Created the first ever revenue forecasting system for open enrollment.
Education: George Washington University
BBA, Information Systems 1985
Tools: IBM Rational ClearCase
IBM Rational ClearQuest
Remedy
Team Foundation Server
Personal:  Clearance Secret – was previously cleared TS/SCI
 ITIL Expert Certification
 ITIL Accredited Instructor
 Certified LM21 Greenbelt (Six Sigma)
 Member of Configuration Management/Data Management Working group for IS&GS
 Member of an Enterprise wide team determining the future process and tool sets for
IS&GS
 Earned Value Management Certified

4. Volunteer :  President of Condo Board
 Treasurer of the Homeowners Association