Mgt 350 guide 1 8) One way for a leader to develop alternative perspectives for decision making is to A. assign the role of devil’s advocate for meetings B. rely on the intellectual component of stereotyping C. apply past decision successes t
This document provides a guide for an MGT350 course. It contains multiple choice questions about critical thinking, decision making, problem identification, and ethics. Key topics covered include using critical thinking to reduce uncertainty in decisions, addressing bias, developing alternative perspectives, stakeholder analysis, and ensuring ethical decision processes.
For more course tutorials visit
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1) Decision opportunities arise when problems or opportunities are recognized through critical thinking. Which of the following components may be a reason that managers ignore problems?
A. The manager’s sense of urgency toward problems precludes action.
B. The manager is exercising intellectual courage in the face of resistance to problem solving.
C. A lack of intellectual empathy makes it difficult to recognize stakeholder considerations.
D. Some businesses exist in a problem free environment.
E. The manager prefers risk over certainty.
Mgt 350 guide 1 1) Decision opportunities arise when problems or opportuni...rammohanreddycnr
1) Decision opportunities arise when problems or opportunities are recognized through critical thinking. Which of the following components may be a reason that managers ignore problems?
A. A lack of intellectual empathy makes it difficult to recognize stakeholder considerations.
B. The manager’s sense of urgency toward problems precludes action.
C. The manager prefers risk over certainty.
D. Some businesses exist in a problem free environment.
E. The manager is exercising intellectual courage in the face of resistance to problem solving.
Mgt 350 guide 1 31) Freda is analyzing the prospects for a new gambling casi...ramyapungr
31) Freda is analyzing the prospects for a new gambling casino that her company is considering. In the course of her analysis, Freda has identified potential stakeholder resistance to this venture, in that she has discovered that the areas is very densely populated with houses of worship. She has also discovered a potential source of support for this venture, in that the local government has established tax credits for new businesses in an effort to stimulate employment. Freda is, in all likelihood, developing a
A. financial proforma income statement
B. resource allocation survey
C. Scatter diagram
D. Force Field Analysis
E. ROI analysis
Mgt 350 guide 1 12) Conflict is a force of influence upon decision making, a...ramyapungr
This document provides a guide for an MGT350 course. It contains multiple choice questions about critical thinking, decision making, problem identification, and ethics. Key topics covered include using critical thinking to reduce uncertainty in decisions, addressing bias, stakeholder analysis, and developing alternative perspectives. Measurement and evaluation of decisions is also discussed.
The passage discusses the importance of summarization for processing large amounts of text data. It notes that automatic summarization systems aim to condense long documents into shorter summaries while retaining the most important concepts and facts. The challenges of building such systems include identifying salient ideas, removing redundant information, and generating coherent summaries using natural language.
Mgt 350 guide 1 2) Bill Simmons is the manager of a small restaurant and mu...rammohanreddycnr
This document provides a guide to critical thinking and decision making. It includes 42 multiple choice questions that cover topics such as problem identification, considering stakeholder perspectives, using decision tools, developing measurements, and evaluating decisions. The questions are meant to test understanding of concepts from the decision steps model, including properly framing problems, analyzing alternatives, and ensuring decisions account for relevant interests.
Mgt 350 guide 1 27) The initial step in framing the problem is to ______, a...rammohanreddycnr
27) The initial step in framing the problem is to ______, and the first step in making the decision is to ______.
A. identify the problem, frame alternatives
B. identify the problem, identify causes of the problem
C. identify the cause of the problem, implement the decision
D. evaluate the decision, determine who is affected
E. select an alternative, identify the problem
For more course tutorials visit
uophelp.com is now newtonhelp.com
www.newtonhelp.com
1) Decision opportunities arise when problems or opportunities are recognized through critical thinking. Which of the following components may be a reason that managers ignore problems?
A. The manager’s sense of urgency toward problems precludes action.
B. The manager is exercising intellectual courage in the face of resistance to problem solving.
C. A lack of intellectual empathy makes it difficult to recognize stakeholder considerations.
D. Some businesses exist in a problem free environment.
E. The manager prefers risk over certainty.
Mgt 350 guide 1 1) Decision opportunities arise when problems or opportuni...rammohanreddycnr
1) Decision opportunities arise when problems or opportunities are recognized through critical thinking. Which of the following components may be a reason that managers ignore problems?
A. A lack of intellectual empathy makes it difficult to recognize stakeholder considerations.
B. The manager’s sense of urgency toward problems precludes action.
C. The manager prefers risk over certainty.
D. Some businesses exist in a problem free environment.
E. The manager is exercising intellectual courage in the face of resistance to problem solving.
Mgt 350 guide 1 31) Freda is analyzing the prospects for a new gambling casi...ramyapungr
31) Freda is analyzing the prospects for a new gambling casino that her company is considering. In the course of her analysis, Freda has identified potential stakeholder resistance to this venture, in that she has discovered that the areas is very densely populated with houses of worship. She has also discovered a potential source of support for this venture, in that the local government has established tax credits for new businesses in an effort to stimulate employment. Freda is, in all likelihood, developing a
A. financial proforma income statement
B. resource allocation survey
C. Scatter diagram
D. Force Field Analysis
E. ROI analysis
Mgt 350 guide 1 12) Conflict is a force of influence upon decision making, a...ramyapungr
This document provides a guide for an MGT350 course. It contains multiple choice questions about critical thinking, decision making, problem identification, and ethics. Key topics covered include using critical thinking to reduce uncertainty in decisions, addressing bias, stakeholder analysis, and developing alternative perspectives. Measurement and evaluation of decisions is also discussed.
The passage discusses the importance of summarization for processing large amounts of text data. It notes that automatic summarization systems aim to condense long documents into shorter summaries while retaining the most important concepts and facts. The challenges of building such systems include identifying salient ideas, removing redundant information, and generating coherent summaries using natural language.
Mgt 350 guide 1 2) Bill Simmons is the manager of a small restaurant and mu...rammohanreddycnr
This document provides a guide to critical thinking and decision making. It includes 42 multiple choice questions that cover topics such as problem identification, considering stakeholder perspectives, using decision tools, developing measurements, and evaluating decisions. The questions are meant to test understanding of concepts from the decision steps model, including properly framing problems, analyzing alternatives, and ensuring decisions account for relevant interests.
Mgt 350 guide 1 27) The initial step in framing the problem is to ______, a...rammohanreddycnr
27) The initial step in framing the problem is to ______, and the first step in making the decision is to ______.
A. identify the problem, frame alternatives
B. identify the problem, identify causes of the problem
C. identify the cause of the problem, implement the decision
D. evaluate the decision, determine who is affected
E. select an alternative, identify the problem
Mgt 350 guide 1 23) A decision tool that can be helpful in identifying risk...rammohanreddycnr
23) A decision tool that can be helpful in identifying risks to contemplated decisions is
A. a Fishbone diagram
B. a Pareto chart
C. a periodic table
D. a histogram
E. a Force Field Analysis
Mgt 350 guide 1 19) Jan is the owner of a retail store, and is evaluating t...rammohanreddycnr
This document provides a guide to critical thinking and decision making. It includes 42 multiple choice questions that cover topics such as problem identification, considering stakeholder perspectives, using decision tools, developing measurements, and evaluating decisions. The questions are meant to test understanding of concepts from the decision steps model, including properly framing problems, analyzing alternatives, and ensuring decisions account for stakeholder interests.
Mgt 350 guide 1 7) Tactics for increasing the diversity of opinion brought ...rammohanreddycnr
7) Tactics for increasing the diversity of opinion brought to bear on a decision include
A. brainstorming
B. following the chain of command
C. reliance on precedent
D. an autocratic decision process
E. reference to the policy manual
Mgt 350 guide 1 14) A form of critical thinking is fair-minded persuasive t...rammohanreddycnr
14) A form of critical thinking is fair-minded persuasive thinking. When engaging in problem formulation and identification with a group, the fair minded persuader would
A. communicate only that information which supports the desired decision
B. acknowledges the difficulty that his or her position creates for the audience
C. avoid all affective appeals
D. emphasize data and reason over affective appeals
E. emphasizes affective appeals over data and reason
Mgt 350 guide 1 28) In response to declining profits, a company decides th...rammohanreddycnr
28) In response to declining profits, a company decides that it needs to become world class, but is having difficulty developing an implementation plan around the goal of “becoming world class.” Rather than implement this decision, the company would be well advised to return to the ______ step of decision making.
A. evaluate the decision
B. make the decision
C. determine measurements
D. frame alternatives
E. develop criteria, goals, and objectives
Mgt 350 guide 1 10) Considerations when framing a problem include A. d...rammohanreddycnr
This document provides a guide to critical thinking and decision making. It includes 42 multiple choice questions that cover topics such as problem identification, considering stakeholder perspectives, using decision tools, developing measurements, and evaluating decisions. The questions are meant to test understanding of concepts from the decision steps model, including properly framing problems, analyzing alternatives, and ensuring decisions account for stakeholder interests.
Mgt 350 guide 1 11) Conflict is a force of influence upon decision making, a...rammohanreddycnr
11) Conflict is a force of influence upon decision making, and may hamper decision implementation if not accounted for in the problem formulation and identification process. Conflict may stem from such factors as
A. personal attributes
B. a lack of a devil’s advocate
C. groupthink
D. inspirational leadership
E. routine programmed decisions
Mgt 350 guide 1 9) Critical thought involves the consideration of diverse ...rammohanreddycnr
9) Critical thought involves the consideration of diverse perspectives. Disadvantages of group decision making include
A. increased security of confidential information
B. all of the above are disadvantages of group decision making
C. a process that is more time consuming
D. a decision that accounts for the interests of diverse stakeholders
E. a more autocratic environment
Mgt 350 guide 1 29) Jan has been selected to implement her company’s deci...rammohanreddycnr
29) Jan has been selected to implement her company’s decision to expand her company’s manufacturing operation into a new location. Six months into this project, the building has been completed, and machinery installed. However, Jan has been unable to secure enough applicants with the technical skills needed to operate this computerized facility. Jan’s implementation plan was most deficient in its consideration of
A. organizational standards
B. resource availability
C. organizational mission
D. technological constraints
E. timeline
Mgt 350 guide 1 26) The manager of the Gallery Restaurant noted that the re...rammohanreddycnr
26) The manager of the Gallery Restaurant noted that the restaurant had experienced a decrease in the number of evening customers. The manager promptly ordered the chef to rewrite the evening menu. Customer feedback later indicated that the problem had not been the menu but poor service from the wait staff. The manager's decision to have the menu revised suggests that she failed to
A. evaluate the decision and its consequences
B. identify the problem
C. properly diagnose the cause of the problem
D. evaluate the alternatives and consequences
Mgt 350 guide 1 4) When faced with a decision opportunity, a critical think...rammohanreddycnr
4) When faced with a decision opportunity, a critical thinker must sort through a variety of readily apparent symptoms in order to focus on important considerations that may be hidden. Based on the decision steps model, when framing a problem a helpful step is to
A. determine root causes
B. identify the problem
C. frame alternatives
D. develop a contingency plan
E. measure the decision
Mgt 350 guide 1 16) Problems may become apparent to stakeholders through th...rammohanreddycnr
16) Problems may become apparent to stakeholders through the use of tools which compare actual results to expected results. An example of such a tool is a
A. Financial report
B. Fishbone diagram
C. Pareto chart
D. Force Field Analysis
E. SWOT analysis
Mgt 350 guide 1 18) While this decision style offers an opportunity for sta...rammohanreddycnr
18) While this decision style offers an opportunity for stakeholder input, it most lessens accountability for decision making.
A. Collaborative/participative
B. Consensus
C. Autocratic
D. Leader decides
E. Democratic
Mgt 350 guide 1 17) An important step toward framing a problem in a manner ...rammohanreddycnr
17) An important step toward framing a problem in a manner that is sensitive to relevant stakeholder perspectives is to
A. filter non-financial input from the process
B. use projection when ascribing motivation to others
C. determine who is affected by a problem
D. be sure to remain situated in one’s personal context
E. do not allow public relations concerns to influence decision making
Mgt 350 guide 1 6) Despite all the measures followed, successful decisions ...rammohanreddycnr
6) Despite all the measures followed, successful decisions are not always guaranteed so it is important to
A. develop appropriate measurements for the impacts of decisions
B. accept that some decisions will not work and move on to other issues
C. develop contingency plans
D. only allow the most senior leaders to influence decisions
E. use logical thinking to guarantee a correct outcome
Mgt 350 guide 1 32) The assignment of different tasks to different people o...ramyapungr
32) The assignment of different tasks to different people or groups is an important part of a(n)
A. Force Field Analysis
B. statistical process control chart
C. benchmarking project
D. strategic plan
E. implementation plan
Mgt 350 guide 1 29) Freda is in the process of implementing a significant de...ramyapungr
29) Freda is in the process of implementing a significant decision. Which of the following considerations should she ignore?
A. Measurements of potential tasks
B. Timelines to implement the decision
C. Stakeholder resistance to certain options
D. Decision alternatives to be framed
Mgt 350 guide 1 27) When deciding between decision alternatives, this tool h...ramyapungr
27) When deciding between decision alternatives, this tool helps the manager to focus scarce resources on the most common causes of a problem.
A. Venn Diagram
B. Pareto chart
C. Benchmarking
D. SWOT analysis
E. Force Field Analysis
Mgt 350 guide 1 25) The manager of the Gallery Restaurant noted that the res...ramyapungr
25) The manager of the Gallery Restaurant noted that the restaurant had experienced a decrease in the number of evening customers. The manager promptly ordered the chef to rewrite the evening menu. Customer feedback later indicated that the problem had not been the menu but poor service from the wait staff. The manager's decision to have the menu revised suggests that she failed to
A. properly diagnose the cause of the problem
B. identify the problem
C. evaluate the decision and its consequences
D. evaluate the alternatives and consequences
Mgt 350 guide 1 24) When a manager is attempting to identify root causes, th...ramyapungr
24) When a manager is attempting to identify root causes, the following tool may be helpful:
A. SWOT analysis
B. Fishbone diagram
C. Force field analysis
D. profit and loss statements
E. Financial Balance sheet
Mgt 350 guide 1 23) A decision tool that can be helpful in identifying risks...ramyapungr
This document provides a guide for an MGT350 course. It contains multiple choice questions about critical thinking, decision making, problem identification, and ethics. Key topics covered include using critical thinking to reduce uncertainty in decisions, addressing bias, identifying stakeholder interests, tools for problem analysis like SWOT and fishbone diagrams, and ensuring ethical behavior in decision processes.
Mgt 350 guide 1 22) For urgent decisions, this approach may be the most effi...ramyapungr
22) For urgent decisions, this approach may be the most efficient and effective use of the manager’s time when there are other critical competing priorities.
A. Experimenting
B. Optimizing
C. Satisficing
D. Brainstorming and multi-voting with a team
E. Creation of a task force
More Related Content
Similar to Mgt 350 guide 1 8) One way for a leader to develop alternative perspectives for decision making is to A. assign the role of devil’s advocate for meetings B. rely on the intellectual component of stereotyping C. apply past decision successes t
Mgt 350 guide 1 23) A decision tool that can be helpful in identifying risk...rammohanreddycnr
23) A decision tool that can be helpful in identifying risks to contemplated decisions is
A. a Fishbone diagram
B. a Pareto chart
C. a periodic table
D. a histogram
E. a Force Field Analysis
Mgt 350 guide 1 19) Jan is the owner of a retail store, and is evaluating t...rammohanreddycnr
This document provides a guide to critical thinking and decision making. It includes 42 multiple choice questions that cover topics such as problem identification, considering stakeholder perspectives, using decision tools, developing measurements, and evaluating decisions. The questions are meant to test understanding of concepts from the decision steps model, including properly framing problems, analyzing alternatives, and ensuring decisions account for stakeholder interests.
Mgt 350 guide 1 7) Tactics for increasing the diversity of opinion brought ...rammohanreddycnr
7) Tactics for increasing the diversity of opinion brought to bear on a decision include
A. brainstorming
B. following the chain of command
C. reliance on precedent
D. an autocratic decision process
E. reference to the policy manual
Mgt 350 guide 1 14) A form of critical thinking is fair-minded persuasive t...rammohanreddycnr
14) A form of critical thinking is fair-minded persuasive thinking. When engaging in problem formulation and identification with a group, the fair minded persuader would
A. communicate only that information which supports the desired decision
B. acknowledges the difficulty that his or her position creates for the audience
C. avoid all affective appeals
D. emphasize data and reason over affective appeals
E. emphasizes affective appeals over data and reason
Mgt 350 guide 1 28) In response to declining profits, a company decides th...rammohanreddycnr
28) In response to declining profits, a company decides that it needs to become world class, but is having difficulty developing an implementation plan around the goal of “becoming world class.” Rather than implement this decision, the company would be well advised to return to the ______ step of decision making.
A. evaluate the decision
B. make the decision
C. determine measurements
D. frame alternatives
E. develop criteria, goals, and objectives
Mgt 350 guide 1 10) Considerations when framing a problem include A. d...rammohanreddycnr
This document provides a guide to critical thinking and decision making. It includes 42 multiple choice questions that cover topics such as problem identification, considering stakeholder perspectives, using decision tools, developing measurements, and evaluating decisions. The questions are meant to test understanding of concepts from the decision steps model, including properly framing problems, analyzing alternatives, and ensuring decisions account for stakeholder interests.
Mgt 350 guide 1 11) Conflict is a force of influence upon decision making, a...rammohanreddycnr
11) Conflict is a force of influence upon decision making, and may hamper decision implementation if not accounted for in the problem formulation and identification process. Conflict may stem from such factors as
A. personal attributes
B. a lack of a devil’s advocate
C. groupthink
D. inspirational leadership
E. routine programmed decisions
Mgt 350 guide 1 9) Critical thought involves the consideration of diverse ...rammohanreddycnr
9) Critical thought involves the consideration of diverse perspectives. Disadvantages of group decision making include
A. increased security of confidential information
B. all of the above are disadvantages of group decision making
C. a process that is more time consuming
D. a decision that accounts for the interests of diverse stakeholders
E. a more autocratic environment
Mgt 350 guide 1 29) Jan has been selected to implement her company’s deci...rammohanreddycnr
29) Jan has been selected to implement her company’s decision to expand her company’s manufacturing operation into a new location. Six months into this project, the building has been completed, and machinery installed. However, Jan has been unable to secure enough applicants with the technical skills needed to operate this computerized facility. Jan’s implementation plan was most deficient in its consideration of
A. organizational standards
B. resource availability
C. organizational mission
D. technological constraints
E. timeline
Mgt 350 guide 1 26) The manager of the Gallery Restaurant noted that the re...rammohanreddycnr
26) The manager of the Gallery Restaurant noted that the restaurant had experienced a decrease in the number of evening customers. The manager promptly ordered the chef to rewrite the evening menu. Customer feedback later indicated that the problem had not been the menu but poor service from the wait staff. The manager's decision to have the menu revised suggests that she failed to
A. evaluate the decision and its consequences
B. identify the problem
C. properly diagnose the cause of the problem
D. evaluate the alternatives and consequences
Mgt 350 guide 1 4) When faced with a decision opportunity, a critical think...rammohanreddycnr
4) When faced with a decision opportunity, a critical thinker must sort through a variety of readily apparent symptoms in order to focus on important considerations that may be hidden. Based on the decision steps model, when framing a problem a helpful step is to
A. determine root causes
B. identify the problem
C. frame alternatives
D. develop a contingency plan
E. measure the decision
Mgt 350 guide 1 16) Problems may become apparent to stakeholders through th...rammohanreddycnr
16) Problems may become apparent to stakeholders through the use of tools which compare actual results to expected results. An example of such a tool is a
A. Financial report
B. Fishbone diagram
C. Pareto chart
D. Force Field Analysis
E. SWOT analysis
Mgt 350 guide 1 18) While this decision style offers an opportunity for sta...rammohanreddycnr
18) While this decision style offers an opportunity for stakeholder input, it most lessens accountability for decision making.
A. Collaborative/participative
B. Consensus
C. Autocratic
D. Leader decides
E. Democratic
Mgt 350 guide 1 17) An important step toward framing a problem in a manner ...rammohanreddycnr
17) An important step toward framing a problem in a manner that is sensitive to relevant stakeholder perspectives is to
A. filter non-financial input from the process
B. use projection when ascribing motivation to others
C. determine who is affected by a problem
D. be sure to remain situated in one’s personal context
E. do not allow public relations concerns to influence decision making
Mgt 350 guide 1 6) Despite all the measures followed, successful decisions ...rammohanreddycnr
6) Despite all the measures followed, successful decisions are not always guaranteed so it is important to
A. develop appropriate measurements for the impacts of decisions
B. accept that some decisions will not work and move on to other issues
C. develop contingency plans
D. only allow the most senior leaders to influence decisions
E. use logical thinking to guarantee a correct outcome
Similar to Mgt 350 guide 1 8) One way for a leader to develop alternative perspectives for decision making is to A. assign the role of devil’s advocate for meetings B. rely on the intellectual component of stereotyping C. apply past decision successes t (15)
Mgt 350 guide 1 32) The assignment of different tasks to different people o...ramyapungr
32) The assignment of different tasks to different people or groups is an important part of a(n)
A. Force Field Analysis
B. statistical process control chart
C. benchmarking project
D. strategic plan
E. implementation plan
Mgt 350 guide 1 29) Freda is in the process of implementing a significant de...ramyapungr
29) Freda is in the process of implementing a significant decision. Which of the following considerations should she ignore?
A. Measurements of potential tasks
B. Timelines to implement the decision
C. Stakeholder resistance to certain options
D. Decision alternatives to be framed
Mgt 350 guide 1 27) When deciding between decision alternatives, this tool h...ramyapungr
27) When deciding between decision alternatives, this tool helps the manager to focus scarce resources on the most common causes of a problem.
A. Venn Diagram
B. Pareto chart
C. Benchmarking
D. SWOT analysis
E. Force Field Analysis
Mgt 350 guide 1 25) The manager of the Gallery Restaurant noted that the res...ramyapungr
25) The manager of the Gallery Restaurant noted that the restaurant had experienced a decrease in the number of evening customers. The manager promptly ordered the chef to rewrite the evening menu. Customer feedback later indicated that the problem had not been the menu but poor service from the wait staff. The manager's decision to have the menu revised suggests that she failed to
A. properly diagnose the cause of the problem
B. identify the problem
C. evaluate the decision and its consequences
D. evaluate the alternatives and consequences
Mgt 350 guide 1 24) When a manager is attempting to identify root causes, th...ramyapungr
24) When a manager is attempting to identify root causes, the following tool may be helpful:
A. SWOT analysis
B. Fishbone diagram
C. Force field analysis
D. profit and loss statements
E. Financial Balance sheet
Mgt 350 guide 1 23) A decision tool that can be helpful in identifying risks...ramyapungr
This document provides a guide for an MGT350 course. It contains multiple choice questions about critical thinking, decision making, problem identification, and ethics. Key topics covered include using critical thinking to reduce uncertainty in decisions, addressing bias, identifying stakeholder interests, tools for problem analysis like SWOT and fishbone diagrams, and ensuring ethical behavior in decision processes.
Mgt 350 guide 1 22) For urgent decisions, this approach may be the most effi...ramyapungr
22) For urgent decisions, this approach may be the most efficient and effective use of the manager’s time when there are other critical competing priorities.
A. Experimenting
B. Optimizing
C. Satisficing
D. Brainstorming and multi-voting with a team
E. Creation of a task force
21) Identifying programmed decision opportunities—problems with objectively correct answers, solvable through the use of simple rules, policies, or numerical computations—promises this benefit in terms of decision making.
A. Ensures that problems are dealt with in a unique fashion according to their differences
B. Provides decision makers with opportunities for creative problem solving
C. Provides decision makers with helpful tools
D. Provides senior managers with greater visibility to each routine decision made.
Mgt 350 guide 1 17) An appropriate profit relative to funds invested would b...ramyapungr
17) An appropriate profit relative to funds invested would be a primary consideration of this stakeholder group.
A. Employees
B. Customers
C. Owners
D. Activist groups
Mgt 350 guide 1 16) While this decision style offers an opportunity for stak...ramyapungr
16) While this decision style offers an opportunity for stakeholder input, it most lessens accountability for decision making.
A. Democratic
B. Consensus
C. Autocratic
D. Collaborative/participative
E. Leader decides
Mgt 350 guide 1 14) This thinking style may be used to frame a problem in ge...ramyapungr
14) This thinking style may be used to frame a problem in general terms through the use of sample data.
A. Deductive logical style
B. Creative thinking style
C. Inductive logical style
D. Persuasive thinking style
E. All of the above thinking styles frame a problem in general terms through the use of sample data.
Mgt 350 guide 1 13) What is the most comprehensive definition of a problem? ...ramyapungr
13) What is the most comprehensive definition of a problem?
A. A positive situation that requires action in order to fully leverage an opportunity.
B. A declining economy resulting in reduced revenues
C. A negative situation that requires action to mitigate damage
D. Gap between current situation and some future desired state
E. An increase in the cost of doing business.
Mgt 350 guide 1 11) The outcome of the process of framing the problem includ...ramyapungr
11) The outcome of the process of framing the problem includes
A. a timeline for decision implementation
B. an assessment of resources needed to execute a decision
C. a list of criteria, goals, and objectives for a decision
D. a list of potential alternative courses of action
E. the measurements one will use to evaluate the decision
Mgt 350 guide 1 10) During problem formulation, the decision maker must acco...ramyapungr
10) During problem formulation, the decision maker must account for the interests of diverse stakeholders. An important step toward this outcome is the establishment of
A. measurements for the decision
B. decision Implementation Processes
C. criteria, goals, and objectives
D. timelines and resource allocations
E. contingency plans
Mgt 350 guide 1 9) Critical thought involves the consideration of diverse pe...ramyapungr
9) Critical thought involves the consideration of diverse perspectives. Disadvantages of group decision making include
A. a decision that accounts for the interests of diverse stakeholders
B. all of the above are disadvantages of group decision making
C. a more autocratic environment
D. a process that is more time consuming
E. increased security of confidential information
Mgt 350 guide 1 7) One way for a leader to develop alternative perspectives...ramyapungr
7) One way for a leader to develop alternative perspectives for decision making is to
A. increase the use of the logical thinking style
B. rely on the intellectual component of stereotyping
C. apply past decision successes to current decision opportunities
D. increase the homogeneity of his or her team
E. consult with internal stakeholders in other departments
Mgt 350 guide 1 6) Despite all the measures followed, successful decisions a...ramyapungr
6) Despite all the measures followed, successful decisions are not always guaranteed so it is important to
A. develop contingency plans
B. only allow the most senior leaders to influence decisions
C. use logical thinking to guarantee a correct outcome
D. accept that some decisions will not work and move on to other issues
E. develop appropriate measurements for the impacts of decisions
Mgt 350 guide 1 4) Kathy is a manager deciding between two applicants for a ...ramyapungr
4) Kathy is a manager deciding between two applicants for a position reporting to her. One applicant for the position is a close personal friend of Kathy’s. Because Kathy is concerned that self serving bias may influence her to incorrectly see her friend as the best candidate, she should
A. allow someone else to make the decision.
B. eliminate her bias by not allowing her friend to apply
C. ignore her bias and be strictly objective
D. any of the above would be an equally valid choice from a critical thinking perspective
E. seek input from others before making the decision.
Mgt 350 guide 1 3) When facing a critical decision, a manager should use cri...ramyapungr
3) When facing a critical decision, a manager should use critical thinking in order to ______ uncertainty
A. eliminate
B. increase
C. reduce
D. randomize
Mgt 350 guide 1 3) When facing a critical decision, a manager should use cri...
Mgt 350 guide 1 8) One way for a leader to develop alternative perspectives for decision making is to A. assign the role of devil’s advocate for meetings B. rely on the intellectual component of stereotyping C. apply past decision successes t
1. MGT350 Guide1
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2) Critical thinking may be stored for use in future decision making. Examples of
mechanisms used to “store” critical thinking for future programmed decisions
include
A. a regression analysis
B. a Stakeholder Analysis
C. a Pareto Chart
D. pre-opening checklist
E. a SWOT Analysis
3) When facing a critical decision, a manager should use critical thinking in order
to ______ uncertainty
A. eliminate
B. increase
C. reduce
D. randomize
2. 4) Kathy is a manager deciding between two applicants for a position reporting to
her. One applicant for the position is a close personal friend of Kathy’s. Because
Kathy is concerned that self serving bias may influence her to incorrectly see her
friend as the best candidate, she should
A. allow someone else to make the decision.
B. eliminate her bias by not allowing her friend to apply
C. ignore her bias and be strictly objective
D. any of the above would be an equally valid choice from a
critical thinking perspective
E. seek input from others before making the decision.
5) Jane has a term paper due, a sick child who needs her attention, and a major
project due at work. To save time, she decides to submit a paper for school that is
less than her best, but will earn a passing grade. The best description of Jane’s
approach is
A. creativity
B. analyzing
C. satisficing
D. optimizing
3. 6) Despite all the measures followed, successful decisions are not always
guaranteed so it is important to
A. develop contingency plans
B. only allow the most senior leaders to influence decisions
C. use logical thinking to guarantee a correct outcome
D. accept that some decisions will not work and move on to other
issues
E. develop appropriate measurements for the impacts of
decisions
7) One way for a leader to develop alternative perspectives for decision making is
to
A. increase the use of the logical thinking style
B. rely on the intellectual component of stereotyping
C. apply past decision successes to current decision opportunities
D. increase the homogeneity of his or her team
E. consult with internal stakeholders in other departments
8) One way for a leader to develop alternative perspectives for decision making is
to
A. assign the role of devil’s advocate for meetings
4. B. rely on the intellectual component of stereotyping
C. apply past decision successes to current decision opportunities
D. increase the homogeneity of his or her team
E. increase the use of the logical thinking style
9) Critical thought involves the consideration of diverse perspectives.
Disadvantages of group decision making include
A. a decision that accounts for the interests of diverse
stakeholders
B. all of the above are disadvantages of group decision making
C. a more autocratic environment
D. a process that is more time consuming
E. increased security of confidential information
10) During problem formulation, the decision maker must account for the
interests of diverse stakeholders. An important step toward this outcome is the
establishment of
A. measurements for the decision
B. decision Implementation Processes
5. C. criteria, goals, and objectives
D. timelines and resource allocations
E. contingency plans
11) The outcome of the process of framing the problem includes
A. a timeline for decision implementation
B. an assessment of resources needed to execute a decision
C. a list of criteria, goals, and objectives for a decision
D. a list of potential alternative courses of action
E. the measurements one will use to evaluate the decision
12) Conflict is a force of influence upon decision making, and may hamper
decision implementation if not accounted for in the problem formulation and
identification process. Conflict may stem from such factors as
A. inspirational leadership
B. routine programmed decisions
C. groupthink
D. personal attributes
E. a lack of a devil’s advocate
6. 13) What is the most comprehensive definition of a problem?
A. A positive situation that requires action in order to fully
leverage an opportunity.
B. A declining economy resulting in reduced revenues
C. A negative situation that requires action to mitigate damage
D. Gap between current situation and some future desired state
E. An increase in the cost of doing business.
14) This thinking style may be used to frame a problem in general terms through
the use of sample data.
A. Deductive logical style
B. Creative thinking style
C. Inductive logical style
D. Persuasive thinking style
E. All of the above thinking styles frame a problem in general
terms through the use of sample data.
15) A form of critical thinking is fair-minded persuasive thinking. When engaging
in problem formulation and identification with a group, the fair minded persuader
would
A. emphasizes affective appeals over data and reason
B. acknowledges the difficulty that his or her position creates for
the audience
C. avoid all affective appeals
7. D. communicate only that information which supports the
desired decision
E. emphasize data and reason over affective appeals
16) While this decision style offers an opportunity for stakeholder input, it most
lessens accountability for decision making.
A. Democratic
B. Consensus
C. Autocratic
D. Collaborative/participative
E. Leader decides
17) An appropriate profit relative to funds invested would be a primary
consideration of this stakeholder group.
A. Employees
B. Customers
C. Owners
D. Activist groups
18) Problems may become apparent to stakeholders through the use of tools
which compare actual results to expected results. An example of such a tool is a
A. SWOT analysis
B. Pareto chart
8. C. Financial report
D. Fishbone diagram
E. Force Field Analysis
19) Jan is the owner of a retail store, and is evaluating the need for changes to the
store’s commission structure for sales personnel. She has decided to exclude the
sales personnel affected from the decision making process. Jan is probably
seeking to minimize this force of influence on the decision making process.
A. Resistance from external stakeholders
B. Self serving bias
C. Resource availability
D. Lack of political support
E. Ethical considerations
20) Identifying programmed decision opportunities—problems with objectively
correct answers, solvable through the use of simple rules, policies, or numerical
computations—promises this benefit in terms of decision making.
A. Ensures that problems are dealt with in a unique fashion
according to their differences
B. Provides decision makers with opportunities for creative
problem solving
C. Greater efficiency
9. D. Provides senior managers with greater visibility to each routine
decision made
E. Ensures that multiple solutions are applied to common
problems in order to find the best one
21) Identifying programmed decision opportunities—problems with objectively
correct answers, solvable through the use of simple rules, policies, or numerical
computations—promises this benefit in terms of decision making.
A. Ensures that problems are dealt with in a unique fashion
according to their differences
B. Provides decision makers with opportunities for creative
problem solving
C. Provides decision makers with helpful tools
D. Provides senior managers with greater visibility to each routine
decision made.
22) For urgent decisions, this approach may be the most efficient and effective
use of the manager’s time when there are other critical competing priorities.
A. Experimenting
B. Optimizing
C. Satisficing
D. Brainstorming and multi-voting with a team
10. E. Creation of a task force
23) A decision tool that can be helpful in identifying risks to contemplated
decisions is
A. a Force Field Analysis
B. a histogram
C. a Pareto chart
D. a periodic table
E. a Fishbone diagram
24) When a manager is attempting to identify root causes, the following tool may
be helpful:
A. SWOT analysis
B. Fishbone diagram
C. Force field analysis
D. profit and loss statements
E. Financial Balance sheet
25) The manager of the Gallery Restaurant noted that the restaurant had
experienced a decrease in the number of evening customers. The manager
11. promptly ordered the chef to rewrite the evening menu. Customer feedback later
indicated that the problem had not been the menu but poor service from the wait
staff. The manager's decision to have the menu revised suggests that she failed to
A. properly diagnose the cause of the problem
B. identify the problem
C. evaluate the decision and its consequences
D. evaluate the alternatives and consequences
26) In the course of developing a SWOT analysis, Bob determines that a large
competitor is moving into one of his company’s key service areas. Bob has
uncovered
A. a weakness
B. a positive trigger point
C. a strength
D. a threat
E. an opportunity
27) When deciding between decision alternatives, this tool helps the manager to
focus scarce resources on the most common causes of a problem.
A. Venn Diagram
B. Pareto chart
12. C. Benchmarking
D. SWOT analysis
E. Force Field Analysis
28) The best way to mitigate employee resistance to a decision is to
A. write clear policies outlining permitted and forbidden actions
B. clearly communicate the “who what when and why” during
implementation
C. ensure that all employee concerns are fully solved for in every
decision
D. establish clear penalties for non compliance with decisions
E. limit influence over decisions to senior leadership
29) Freda is in the process of implementing a significant decision. Which of the
following considerations should she ignore?
A. Measurements of potential tasks
B. Timelines to implement the decision
C. Stakeholder resistance to certain options
D. Decision alternatives to be framed
13. 31) Freda is analyzing the prospects for a new gambling casino that her company
is considering. In the course of her analysis, Freda has identified potential
stakeholder resistance to this venture, in that she has discovered that the areas is
very densely populated with houses of worship. She has also discovered a
potential source of support for this venture, in that the local government has
established tax credits for new businesses in an effort to stimulate employment.
Freda is, in all likelihood, developing a
A. financial proforma income statement
B. resource allocation survey
C. Scatter diagram
D. Force Field Analysis
E. ROI analysis
32) The assignment of different tasks to different people or groups is an
important part of a(n)
A. Force Field Analysis
B. statistical process control chart
C. benchmarking project
D. strategic plan
E. implementation plan
14. 33) Since unforeseen circumstances will arise during implementation, a company
should invest resources in teaching employees to
A. be consistent in their actions
B. stay the course in spite of any difficulty
C. follow direction
D. follow the plan to the letter
E. make decisions
34) The moral principles and standards that guide behavior in the world of
business are called
A. business development
B. business ethics
C. business philosophy
D. business principles
35) A system of rules that governs the ordering of values is referred to as
A. Corporate legitimacy
B. Justice
15. C. Ethics
D. DFE
36) Markus worked last summer as a receptionist in a lawyer's office. During a
discussion prompted by the ethics chapter in your text, he commented that he
was asked to tell callers that the lawyer was in court when in fact the lawyer was
playing golf! He eventually quit the job because he believes that under no
circumstance is it permissible to tell a lie. Markus appears to be following the
ethical system referred to as a
A. Virtue Ethics
B. Practical Deliberation
C. utilitarianism
D. rule or deontological ethics
E. the Taylor Principles
37) Bob’s company regularly surveys employees concerning satisfaction with
various attributes of their jobs, and their working conditions. This allows Bob to
watch for positive or negative changes in measured satisfaction levels when
decisions are made to change the nature of work or compensation in order to
increase retention. Bob is applying this thinking style to evaluate his decisions.
A. Creative thinking
16. B. Metaphorical thinking
C. Persuasive thinking
D. Deductive logical thinking
E. Scientific thinking
38) The objective to “reduce rework significantly within 6 months” is not
sufficiently meaningful nor measurable because it is not sufficiently
A. time bound
B. important
C. specific
D. achievable
E. relevant
39) A measurement that evaluates the amount of inputs used to achieve outputs
is a measure of
A. organizational efficiency
B. organizational stability
C. organizational precision
D. organizational fluctuation
E. organizational effectiveness
17. 40) When evaluating the decision processes in an organization, leaders will bear
in mind that
A. poor decisions never work out well
B. a good job of framing the problem guarantees a successful
decision
C. not all good decisions have good outcomes
D. stakeholders must all be satisfied
E. a good decision is one that has a good outcome
41) When evaluating the decision processes in an organization, leaders should
consider doing which of the following?
A. Ensure that the process is consistent for all significant
decisions.
B. Ensure that all of a company’s stakeholders provide input all of
a company’s decisions.
C. Make sure to focus on results of the decision rather than the
process.
D. Make sure the process is sufficiently autocratic.Make sure the
process is sufficiently autocratic.Make sure the process is sufficiently autocratic.
E. Make a list of those affected by the decision, and determine if
those interests are represented in the process under consideration.
18. 42) As noted in our texts, a key measurement of our decisions is: “are they
ethical.” In order to achieve a superior level of ethical behavior in its decision
making processes, leaders should instill a(n) ______ in those charged with making
decisions.
A. legal approach to ethical considerations
B. integrity based approach to ethical considerations
C. compliance based approach to ethical considerations
D. utilitarian approach to ethical considerations