The document outlines a custom solution for managing credit case documents in commercial banks, detailing the credit case processing workflow and various stages like credit analysis, credit committee, and credit issuance. It describes the use of dynamic content management to handle document entries, templates, and the uploading process, ensuring efficient tracking and organization of documents throughout each case stage. The system automates many steps, including client registration, document registration, and archiving, streamlining the overall credit case management process.

1. M-Files custom solution for managing credit
case documents in commercial banks

2. DYNAMIC CONTENT MANAGEMENT 2
Credit case processing workflow
Client
Credit case 1
Stage 1: Credit
analysis
Stage 1.1.1:
Credit issuance
Stage 1.1:
Credit committee
Stage 1.2:
Credit committee
Stage 1.1.2:
Credit issuance
Stage 1.2.1:
Credit issuance
Stage 1.2.2:
Credit issuance
……
…
…
…

3. DYNAMIC CONTENT MANAGEMENT 3
Credit case processing workflow
Stage 1
Document entry 1
…
…
Document entry 2
Document entry 3
Document entry 4
Document file
Document file
Document file
Document file
► Document entry keeps all the necessary information
about document to be uploaded (document number and
type, case, stage, etc.)

4. DYNAMIC CONTENT MANAGEMENT 4
Purpose of document entries
► Unique document number is defined in document entry
before associated document will be saved into the system.
It allows to identify original documents which will be
transferred from bank branches to head-office for further
scanning and uploading
► Document entry represents the document of certain
document type. Document entries’ set can be added to
case templates and will be used for automatic creation of
document entries per each case stage

5. DYNAMIC CONTENT MANAGEMENT 5
Case templates
► Templates are registered to define set of the document
types which may be uploaded under the different case
stages
► Number of document types may vary depending on client
type, offered banking product or department

6. DYNAMIC CONTENT MANAGEMENT 6
List of document entries for case template

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Client registration
► Checking the client code for
duplicates and matching the
number of digits/symbols

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Client case registration
► First case stage (credit
analysis) is created
automatically
► Case registrar is assigned as
responsible employee for
credit analysis stage
► Access to case data is
allowed to stage
responsible employees

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Case stages and associated document entries
► ‘Client data’ case is automatically created per each client
and accessed by all client-related users
► Lists of document entries are automatically created from
appropriate case templates

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Document uploading to system
► The document is uploaded by using simple ‘drag-and-
drop’ functionality
► Only stage-responsible employees can upload the
documents

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Document registration
► Document number is automatically completed based on
associated document entry

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Object sorting in view
► All credit case objects are sorted by unique key for simple
and intuitive display of the data

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Stage operations
► Responsible may refuse work, close stage or case; case
administrator may also reassign the responsibles

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Credit analysis stage closure
► At stage closing, the system checks availability of all
required documents
► Then, responsible employee can add the next stage –
credit committee

15. DYNAMIC CONTENT MANAGEMENT 15
Credit committee stage
► Each added committee stage is displayed in chronological
order, document entries are created from case template
as well

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Taking case to work
► As work at stages may be performed by different
employees, each stage should be accepted to work by
appropriate employee (credit analysis stage is an
exception as case registrar is usually responsible for credit
analysis stage)

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Credit committee stage closure
► After stage closing, responsible employee can add the
next stage – credit issuance

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Credit issuance stage
► Credit issuance stage includes signing the agreements
between bank and client. Before original documents will be
transferred from bank’s branch (where they were signed) to
head-office, appropriate document entries should be marked
for inclusion in transfer list (check-list) document

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Check-list preparation
► Check-list document is created from macros-based XLS
template and includes previously marked document
entries

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Scanned documents registration
► After receiving original documents and check-list, the
archivist scans and uploads it. Each document can be
registered by completing document number in the
document card

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Scanned documents registration
► System will automatically identify case, stage and
document entry by entered document number
► If M-Files OCR module is installed and document will be
scanned with document number label on it, a document
will be associated with case data without user’s
involvement

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Missing documents view
► Archivist can see all the missing documents in certain
view

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Case closure

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Case archiving
► Closed case can be
registered in archive with
specifying its location

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Case archiving
► Archived case management includes the functionality for
registering other operations, like withdrawal case from
archive and subsequent return

26. Have a questions? Please feel free to contact me:
Artem Shpachenko
M-Files Solution Architect & Project Manager
FTS Group
E-mail: ashpachenko@fts-eu.com