Cynthia-Anne McMurray wrote a letter to Vincent Shanahan, President of Large Paralegal Services, to express her gratitude for his help with her small claims matter. She notes that due to her former paralegal's inexperience and lack of judgment, her situation had become very complicated when Large Paralegal Services took over her case. However, Vincent agreed to take on the matter with extreme professionalism and a superior knowledge of the legal system, gaining Cynthia-Anne's trust where she had previously been doubtful and untrusting of those involved in legal matters due to prior negative experiences.

1. r-
Cynthia-Anne McMurray
138 Honeycomb Lane, Milford,
Tel: (203)345-7752
cr 06460
Sent via regular mail
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•,
April 3, 2005
Law Clerks.ez.Large Paralegal Services
301 Couni¥-Road2Z,-_ .
R.R# 5,
Barrie, Ontario.
L4M4S7
Attention.. Virtcent.Shanahan..President..
..
Dear Vincent,
I wanted to-write. you-to express-my since.rest gratitude for.your help in my
recent-smaH-daims matter:-
..
.•.
As.you.are.well.aware, due to the inexperience and complete lack of goud_
judgement and concernon the part of my former paralegal, when I
approached-your firm.to.take o_ver.ll1¥-cas.~-m;t itnationhad.beconre.zery
s
complicated, and to .some extent, my options extremely limited. Despite this,
and what had quicklybecomethe immediate gravity.of.my Sih1ation..you not
only agreed, to.take.on. the In atter..but.you did so .with.extreme ..
professionalism, approaching each issue with astuteness and-a knowledge of
the legal system that surpassed that of even any lawyer I had previously
consulted;
Lmust say that I have had my share of unfortunate, and at.times very unfair,
experiences with our legal system, leaving me ver-y doubtful and untrustmg
of.anyone involved inmattersof the law (my prior.paralegal.being avery
good-example). You, onthe-otherhand.gained
my trust almost immediately.