The document is an email response from a customer service representative of mBank in Poland to a customer regarding a payment transaction. It provides the following information: 1) The representative cannot check the customer's account details via email and provides options for the customer to verify their financial data, including calling a customer service line or visiting online banking or a branch in-person. 2) The representative states it is not possible to check which banks participated in the transfer via correspondence. 3) The customer is advised to contact mBank directly if they have any other questions via the provided website contact information.

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From : mBank - Kontakt <kontakt@mbank.pl>
To : "antoniaficova@zoho.com"<antoniaficova@zoho.com>
Subject : Odp.: HIGH IMPORTANCE question
Date : Mon, 19 Oct 2015 16:49:11 +0200
Dear Madam,
thank you for your e-mail.
In reference to your e-mail I would like to inform you that electronically, we can provide you only with
general information about the mBank offer, therefore, by e-mail I have no possibility of checking your
account.
You may verify your financial data only via mLinia, Ekspert online and mBank branch.
Please contact mLinia consultant choosing: 801 300 800 from landline, 48 (42) 6 300 800 from abroad
and mobile phones.
You will need your bank identificator and telecode.
English speaking cosultants are available everyday between 08:00 A.M. and 10:00 P.M.
If you wish to contact Ekspert online use this link (choose: Zaloguj):
https://online.mbank.pl/pl/iscontact
You will need your bank identificator and internet password.
English speaking cosultants are available Monday-Friday, between 08:00 A.M. and 06:00 P.M.
You may find mBank branches using this link:
http://www.mbank.pl/o-nas/kontakt/lokalizacja/
Please visit mBank with your identification document.
I will add that it is not possible to check banks that participate in the execution of the transfer.
I hope that provided information will be helpful.
If you have more questions please contact mBank in the most comfortable way:
http://www.mbank.pl/o- nas/kontakt/
Yours faithfully
Przemysław Kulasek
Customer Service Department
http://www.mbank.pl/en
This e-mail may contain legally privileged information of the Bank and is intended solely for business use
of the addressee. This e-mail may only be received by the addressee and may not be disclosed to any
third parties. If you are not the intended addressee of this e-mail or the employee authorized to forward
it to the addressee, be advised that any dissemination, copying, distribution or any other similar activity
is legally prohibited and may be punishable. If you received this e-mail by mistake please advise the
sender immediately by using the reply facility in your e-mail software and delete permanently this e-
mail including any copies of it either printed or saved to hard drive.
-----Oryginalna wiadomość-----
Od: Antonia Ficova [mailto:antoniaficova@zoho.com]
Wysłano: 15 października 2015 21:27:38
Do: mBank - Kontakt
DW: antonia.ficova
Temat: HIGH IMPORTANCE question

2. 5. 5. 2018 Zoho Mail- Print
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Hello polish mBank Team,
How are you? What´s new?
First of all, thank you so much for card that arrived to me to date Oct, 14 on correspondence
address.
Secondly, I would like to inform you about following information:
I would like to point out that I have made transaction on Oct, 5 at 14:48 pm
through online banking in sepa area, moreover to Spain. In sum, you, mBank
has 3 times during day when they send money, moreover 9:00 am, 12:45 pm
and 14:30 pm.
My payment, in other words total amount has been sent from my account on following day
due to transaction after 14:30 pm. That means Oct, 6 at 9.00 am.
Check following link: http://www.mbank.sk/pomoc/info/ucty/sepa-platba.html (is not in english)
So, my question is: Where is my payment? Which correspondence bank makes delay, if Spain did
not confirm that they received amount. And I made direct phone call with call operator in slovak
reoublic, they provided information that amount should be delivered.
Kindly note that I have already sent a few emails to your subsidiary in slovk republic without any
clearly response, straight to the point, my emails have been deleted before reading.
Thank you for your kind understanding and consideration, prompt response. Please do not to
hesitate to contact me.
Have a nice evening,
ANTONIA
Regards
FICOVA Antonia
PhD Candidate of Economics and Management of International Business
Paneuropean University
Tematinska 10
Bratislava 85105, Slovakia
Public Profile:
http://antoniaficova.com/
https://sk.linkedin.com/in/antoniaficova
http://www.slideshare.net/AntoniaFicova1
Tel. contact: +421 918 216 381

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Think Environmentally Before Printing This Email!
Public ProfilTel: +421 918 216 381
--
Treść tej wiadomości może zawierać informacje prawnie chronione Banku przeznaczone wyłącznie do użytku służbowego adresata.
Odbiorcą może być jedynie jej adresat z wyłączeniem dostępu osób trzecich. Jeżeli nie jesteś adresatem niniejszej wiadomości lub
pracownikiem upoważnionym do jej przekazania adresatowi, informujemy, że jej rozpowszechnianie, kopiowanie, rozprowadzanie
lub inne działanie o podobnym charakterze jest prawnie zabronione i może być karalne. Jeżeli otrzymałeś tę wiadomość omyłkowo,
prosimy niezwłocznie zawiadomić nadawcę wysyłając odpowiedź oraz trwale usunąć tę wiadomość włączając w to wszelkie jej
kopie wydrukowane lub zapisane na dysku.
This e-mail may contain legally privileged information of the Bank and is intended solely for business use of the addressee. This e-
mail may only be received by the addressee and may not be disclosed to any third parties. If you are not the intended addressee
of this e-mail or the employee authorized to forward it to the addressee, be advised that any dissemination, copying, distribution
or any other similar activity is legally prohibited and may be punishable. If you received this e-mail by mistake please advise the
sender immediately by using the reply facility in your e-mail software and delete permanently this e-mail including any copies of it
either printed or saved to hard drive.
mBank S.A. z siedzibą w Warszawie, ul. Senatorska 18, 00-950 Warszawa, http://www.mbank.pl/, e-mail: kontakt@mBank.pl
Sąd Rejonowy dla m. st. Warszawy XII Wydział Gospodarczy Krajowego Rejestru Sądowego, nr rejestru przedsiębiorców KRS
0000025237, NIP: 526-021-50-88. Według stanu na dzień 01.01.2015 r. kapitał zakładowy mBanku S.A. (w całości wpłacony)
wynosi 168.840.228 złotych.