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CPD POINTS FOR
LAWYERS
Maurice Blackburn
4 November 2015
We wish to acknowledge the traditional owners of
the land and pay our respects to elders past, present
and emerging.
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TODAY’S AGENDA
Agenda:
Introduction
• Practice Management: How to ensure best practice management in a fast-
paced environment. Presented by Giri Sivaraman, Maurice Blackburn.
Short break
• Advocacy: Essential skills for appearing in the Commission or Court.
Presented by Cate Hartigan, Barrister.
• Ethics in Arbitration: Dealing with your union’s officials and other witnesses, as
well as opposing witnesses. Presented by Bob Reed, Barrister.
Closing and questions
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PRACTICE MANAGEMENT:
HOW TO ENSURE BEST
PRACTICE MANAGEMENT IN
A FAST-PACED
ENVIRONMENT.
Giri Sivaraman
Principal, Maurice Blackburn
4
PRACTICE
MANAGEMENT
Topic One: Professional Conduct
Topic Two: Case and Client Management
Topic Three: File Management
Topic Four: Resources and Staff
Topic Five: Risk Management and Compliance
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Topic 1:
Professional Conduct
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PROFESSIONAL
CONDUCT
In managing a practice, it is important to have policies and guidelines with
respect to:
• Conduct toward clients (members);
• Conduct toward opposing parties;
• Conduct toward counsel;
• Conduct toward the Court.
Solicitors’ conduct is governed by the Legal Profession Act 2007 and the
Australian Solicitors Conduct Rules.
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CONDUCT TOWARD
CLIENTS
• Solicitors’ obligations in respect of their conduct towards clients are dealt with in the
Australian Solicitors Conduct Rules, Rules 7 to 16.
• Rules 7 to 11 deal specifically with advice to clients, instructions from clients, and
dealing with conflicts.
• The remaining Rules deal with terminating engagements, exercising liens over
documents and charging for storage, which are not relevant to today’s presentation.
• Rule 7 requires solicitors to provide clear and timely advice to clients, so that the client
understands the relevant legal issues and is able to make an informed choice about
action to be taken.
• Rule 7 also requires a solicitor to discuss alternatives to trial with clients, such as
mediation or other forms of alternative dispute resolution.
• Rule 8 requires solicitors to act on their client’s instructions, provided it is lawful, proper
and competent.
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CONDUCT TOWARD
CLIENTS – WHO IS THE
CLIENT?
There is no authoritative answer to the question:
“Is the Union my client or is the Member my client?”
This question does not appear to have been formally answered by a court or
tribunal.
However, a Union’s legal officer’s role is analogous to that of in-house counsel,
who provides advice and assistance on the instructions of his/her employer.
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CONDUCT TOWARD
CLIENTS – WHO IS THE
CLIENT?
For in-house counsel, the client is the entity as a whole. Therefore, the solicitor’s
paramount obligation, including in relation to confidentiality, is to the employer.
• If assisting a member, can do so, as long as it does not impinge on duties to
employer.
• If member’s instructions or interests are in conflict with the union’s interests,
the solicitor should decline to accept the instructions.
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CONDUCT TOWARD
CLIENTS
• Rule 9 deals with confidentiality requirements:
A solicitor must not disclose any information which is confidential to a client
and acquired by the solicitor during the client’s engagement to any person
who is not:
a) a solicitor who is a partner, principal, director, or employee of the
solicitor’s law practice; or
b) a barrister or an employee of, or person otherwise engaged by, the
solicitor’s law practice or by an associated entity for the purposes of
delivering or administering legal services in relation to the client.
• There are exceptions to the confidentiality requirements, which relevantly
include where the client has authorised the disclosure.
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LEGAL SERVICES
COMMISSIONER V SMITH [2014]
QCAT 518
• Smith took instructions from client to file personal injuries claim against a
hospital.
• Smith served the notice of claim on the hospital in 2002. Between 2002 and
2005, Smith received several letters from the hospital’s lawyers asserting the
notice did not comply. Smith did not respond.
• Prior to the expiry of the statutory limitation, Smith attempted to get the matter
back on foot in the District Court, however, took no substantive action.
• In 2006, Smith provided the hospital’s lawyers a copy of the claim and
statement of claim. The hospital’s lawyers said they were still non-compliant.
• Despite not communicating with the hospital’s lawyers at all, Smith wrote to
the client advising that he had asked the hospital for a compulsory
conference. A few weeks later, he told the client he had not had a response to
his request (which had not actually been made).
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• Smith faced a number of adverse findings. Relevantly, his dishonesty toward
the client, and failure to act on the client’s instructions with a reasonable
standard of competence and diligence led to a finding of professional
misconduct pursuant to s 419 of the Legal Profession Act 2007.
• Smith was publically reprimanded, fined $6,000.00, and required to engage
advice as to the improvement and implementation of appropriate
management systems of his practice
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LEGAL SERVICES
COMMISSIONER V SMITH [2014]
QCAT 518
CONFLICTS WITH
MEMBERS
Rule 10 requires solicitors, and a practice, to avoid conflicts between duties owed
to current and former clients.
If the solicitor or practice is in possession of a former client’s confidential
information, and such information, if disclosed to the new client, would be
material to the new client’s matter but detrimental to the former client’s interests,
the solicitor and/or practice cannot act for the new client unless:
• They have obtained written consent from the former client; or
• They have developed an effective information barrier.
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CONFLICTS WITH
MEMBERS
Rule 11 requires that solicitors and/or practices, not act for two or more clients in
the same or related matters where their interests are adverse and there is
potential or real conflict of the duty to act in each client’s best interests.
▪ Exception is where each client is aware of, and has given informed consent
about, the solicitor and/or practice acting for the other client
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INFORMATION
BARRIERS
Initially, Australian courts were wary of information barriers – Bryson J in D & J
Constructions Pty Ltd v Head (1987) 9 NSWLR 118 at [123]:
“it is not realistic to place reliance on such arrangements in relation to people with
opportunities for daily contact over long periods, as wordless communication can
take place inadvertently… even by people who sincerely intend to confirm to
control”.
Courts have adopted a more accepting, but still cautious and scrutinising,
approach.
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INFORMATION
BARRIERS
Asia Pacific Telecommunications Ltd v Optus Networks Pty Ltd [2005] NSWSC
550 – Bergin J found an information barrier to be effective to protect the clients’
confidential information and avoid a conflict.
However, in Asia Pacific Telecommunications Ltd v Optus Networks Pty Ltd
[2007] NSWSC 350, Bergin J found the same information barrier to be
ineffective, after the plaintiff brought evidence that it had been breached, albeit
inadvertently, and in circumstances where no confidential information was leaked
from the barrier.
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AVOIDING CONFLICTS
• It is important to have a system in place that assists with the identification and
avoidance of potential conflicts.
• Member databases and records (especially electronic) should contain full
details of any disputes in which the member has been involved, including
details of other relevant parties.
• Prior to opening a case for a member, the practice should be able to check
that there is no apparent conflict with respect to assisting the member.
• If the union’s database and electronic records are detailed, this check should
be fairly streamlined.
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AVOIDING CONFLICTS
• If there is a conflict, but the union is minded to assist the member, it may be
necessary to outsource assistance for one of the members. This avoids the
need for an information barrier.
• It is important that the union has a policy and guideline for identifying and
assessing conflicts, as well as the actions to be taken in response to potential
conflicts.
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CONDUCT TOWARD
OPPOSING PARTIES
Rule 22 prescribes how a solicitor is to communicate with his/her opponents.
• The Rules are mainly concerned with ensuring solicitors do not provide
opposing parties false information, or knowingly make false statements.
• The Rules are also concerned with ensuring solicitors provide one another
proper notice when communicating with the court, including in respect of
seeking adjournments.
• The Rules require solicitors to promptly tell their opponents about
communication that passes between the solicitor and court.
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CONDUCT TOWARD
OPPOSING PARTIES
• If a solicitor is going to communicate with the court, in the absence of his/her
opponent, the solicitor must only do so if:
• The court has communicated with the solicitor first, and the
communication was in such a way that it required a response from the
solicitor; or
• The solicitor’s opponent has consented beforehand, and the
communication is in accordance with that consent.
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CONDUCT TOWARD
COUNSEL
• Sometimes union’s directly brief counsel, as opposed to engaging solicitors.
• The Rules do not prescribe the way in which solicitors are required to
communicate with counsel.
• Instructions for counsel include:
• the clients’ instructions and evidence;
• The status of the matter (i.e. has it been filed? Has a first court date been
set down?)
• The nature of the work required of counsel (i.e is counsel just amending
draft pleadings? Is counsel engaged to represent?)
• Due dates and dates for court appearances.
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CONDUCT TOWARD
COUNSEL
• It is not usually necessary for counsel to have all documents provided by the
member.
• Providing counsel all documents, without first filtering them, or organising
them, can lead to the union incurring unnecessary costs.
• This needs to be balanced with counsel being fully informed of the relevant
circumstances.
• Having a template brief will assist industrial and legal officers with ensuring
counsel is provided relevant and ordered information.
• It is important that you are clear with the member that they are not to contact
counsel directly, and all communication is to go through the union.
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CONDUCT TOWARD
COURT
• Rules 17 to 21 deal with how a solicitor is to deal with the court.
• Rule 17 requires a solicitor exercise forensic judgment and not to act as a
mere mouthpiece for the client.
• Rule 17 also provides that a solicitor must not make submissions or express
views to a court on any material evidence or issue in the case in terms which
convey or appear to convey the solicitor’s personal opinion on the merits of
that evidence or issue.
• Rule 18 provides that a solicitor must not, in the presence of other parties,
deal with the court on terms of informal personal familiarity, which may give
rise to the perception that the solicitor has special favour with the court.
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CONDUCT TOWARD
COURT
Rule 19 is extensive and deals with solicitors’ obligations about being honest and
frank with the court. These obligations are far reaching. For example, Rule 19.6
provides
A solicitor must, at the appropriate time in the hearing of the case if the
court has not yet been informed of that matter, inform the court of:
• any binding authority;
• where there is no binding authority, any authority decided by an
Australian appellate court; and
• any applicable legislation,
known to the solicitor and which the solicitor has reasonable grounds to
believe to be directly in point, against the client’s case.
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CONDUCT TOWARD
COURT
Rule 21 deals with the responsible use of court process and privilege.
• Documents produced by unlikely to be considered privileged for the purpose
of court proceedings. They are also unlikely to be protected from discovery.
• A practice, policy or guideline about written communications is important.
• Rule 21 is also aimed at ensuring the court’s processes are not abused, in
that they are not being used to serve some improper purpose.
• While it is important for unions to have legal processes available to achieve
industrial goals, it must not amount to an abuse of process, and a solicitor
must not knowingly engage in an abuse of process.
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CONDUCT TOWARD
COURT
Consequences for failing to be frank and honest toward court, and for engaging
in abuse of process, can be significant.
• Puryer v Legal Services Commissioner [2012] QCA 300:
• Convicted of misleading the Supreme Court;
• Found to have failed in obligation of frankness and candour;
• Name removed from roll of practitioners.
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CONDUCT TOWARD
COURT
Michael Harmer in Ashby v Commonwealth of Australia (No 4) [2012] FCA 1411
and Ashby v Slipper [2014] FCAFC 15:
• Federal Court found Harmer’s conduct was an abuse of process;
• Federal Court dismissed Ashby’s case on that basis.
• Ashby and Harmer both appealed – Ashby’s was upheld, Harmer’s was
not
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Topic 2:
Case and Client Management
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CASE MANAGEMENT
It is important for unions to have a structured and accessible case management
system.
System should:
• Efficiently identify apparent conflicts
• Allow the union to track trends across:
• specific employers
• Industries
• member demographics.
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CASE MANAGEMENT
There should be a central system for recording key dates, especially limitation
dates for initiating proceedings.
Also consider systems for tracking or reviewing:
• The number and type of matters allocated to industrial officers or legal
officers, to ensure they are operating within their capacity.
• All documents provided to the union.
• The conduct of casework by an experienced practitioner, who should conduct
periodic file reviews.
Structure and format of files should be consistent.
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CLIENT MANAGEMENT
Initial contact
• Managing members, and their expectations, can be very difficult if boundaries
are not established from the outset.
• A checklist of matters to go through with the member at the initial contact
stage can be helpful.
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CLIENT MANAGEMENT
• Checklist inclusions:
• The extent to which the union is willing to assist, at this stage;
• The union may not continue to provide assistance, particularly if the
member refuses to follow advice;
• The union will endeavour to return calls and emails efficiently, this may
take up to 3 days;
• The union is not in a position to provide financial advice about taxation
arrangements on settlements;
• The union is only able to take instructions from the member, not any third
parties;
• The spectrum of risks, including costs risks, of pursuing a matter.
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CLIENT MANAGEMENT
Conducting the matter
• Ensuring the member is fully aware of the nature and risks associated with
proceedings is important.
• Consider a written agreement with the member, which acknowledges:
• The members’ rights and responsibilities;
• The union’s right to terminate the engagement;
• Who is liable for any costs;
• The member’s understanding of the assistance that is going to be
provided.
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CLIENT MANAGEMENT
Conducting the matter
• Keep the member informed:
• Contact details of the IO or legal officer assisting them
• Relevant dates
• The role of all parties in the process
• All material received from the opponent or court
• Progress and status of the matter
• Prior to any conference, the member should be aware of the union’s position
on taking the matter further if it does not settle.
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CLIENT MANAGEMENT
Finalising the matter
• If the matter is finalised by negotiated outcome, the union should keep a copy
of the deed on its files.
• Ensure the member fully understands the effect of the deed.
• Comply with record keeping requirements
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Topic 3:
File Management
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FILE MANAGEMENT
• Rule 4 states that ‘A solicitor must also deliver legal services competently,
diligently and as promptly as reasonably possible.’
• File management is one mechanism that can be adopted by unions to ensure
systems are in place to keep track of files, to ensure matters are actioned
without unreasonable delay and to avoid exposure to liability.
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FILE MANAGEMENT
• File management can include:
• Standardised procedures for opening of new files;
• An up to date file/matter register listing files and member’s details (as well
as the allocated industrial officer or legal officer );
• Procedures for locating files and documents and for monitoring activity in
all open files;
• Central system for critical dates to be recorded, monitored and complied
with;
• Reviewing files ready to be closed to ensure all steps have been taken to
complete the matter;
• Appropriate mail opening and distribution processes (inc. electronic mail);
• Document retention policy for files and records.
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ORGANISATION OF
FILES
The file should contain a complete record of all aspects of the matter.
Organisation of files may include placing contents into sub-files according to
class or type of documents. For example each file may contain sub-files for:
▪ Member details;
▪ Communications, including: correspondence; memorandums to file or notes
of conversations; meetings; or telephone calls arranged chronological;
▪ Original documents;
▪ Legal research;
▪ Statements;
▪ Court documents.
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IMPORTANCE OF
KEEPING FILE NOTES
Bakovski v Lenehan [2014] NSWSC 671 (27 May 2014)
Two very different versions of events:.
• The couple said they were just told to sign the documents with no advice
about them provided by the solicitor.
• The solicitor said he gave advice about the documents and that the couple
should not enter the transaction. However, the solicitor had no file note or any
correspondence to the clients confirming his advice.
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IMPORTANCE OF
KEEPING FILE NOTES
Bakovski v Lenehan [2014] NSWSC 671 (27 May 2014)
Justice Hall concluded that:
▪ The failure to make a file note or other record is contrary to the expected
practice of an experienced solicitor;
▪ The failure to do so in the circumstances of the case, calls for explanation;
▪ The non-existence of a file note or of any other document recording the
“strong” advice allegedly given . . . is, at least, consistent with the conference
of 13 August 2004 having proceeded in the way in which (both clients) said it
proceeded.
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KEEPING GOOD FILE
NOTES
Keep detailed file notes of all conferences and telephone conversations with
members and the other side in court proceedings.
File notes should be:
▪ Dated;
▪ Identify the author;
▪ Record the duration of the attendance;
▪ Record who was present or on the telephone;
▪ Be legible to you and someone else;
▪ Record the substance of the advice given and the members
response/instructions.
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FILE AUDITS
Unions should implement a file review/audit process.
Audits should:
• Review substantive legal aspects
• Check key tasks have been completed and actioned competently and in
accordance with file management procedures.
Taking steps to address issues that emerge from file audits helps ensure that
processes can be developed and improved over time.
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Topic 4:
Resources and Staff
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KNOWLEDGE
MANAGEMENT
Knowledge management involves establishing effective processes, for all types
of knowledge, including:
▪ Creation or capturing knowledge;
▪ Storage;
▪ Version management; and
▪ Archiving or deletion.
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KNOWLEDGE
MANAGEMENT
Precedents / templates are one aspect of knowledge management.
Why have precedents?
• Tools for risk management
• Drive efficiency and productivity
• You do not have to ‘reinvent the wheel’ every time.
Precedents should be properly organised, categorised and named in a central
location for all industrial officers and legal officers to access.
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TRAINING AND
DEVELOPMENT
Unions should have appropriate arrangements in place including policies to
ensure that:
• There is an induction process for new staff;
• All staff are qualified and trained to a level of competence in order to perform
their role satisfactorily;
• Individual training and development needs of staff are reviewed regularly.
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CONTINUING
PROFESSIONAL
DEVELOPMENT
Rule 47 of the Queensland Law Society Administration Rule 2005 deals with
obligations of legal practitioners and provides that:
In each CPD year in which a practitioner holds a practising certificate as a
solicitor, a legal practitioner must, unless exempted in whole or part, complete
ten CPD units.
• CPD Year begins 1 April and ends on 31 March the following year
• Three compulsory CPD core areas including practical legal ethics, practice
management and business skills and professional skills.
• Must complete a minimum of one CPD unit for each of the three core CPD
areas.
• Required to declare whether you have complied when renewing your
practicing certificate.
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SUPERVISION
• Section 56 of the Legal Profession Act 2007 provides that a regulatory
authority may impose a condition on a practicing certificate limiting the holder
to ‘supervised legal practice’.
• It further provides that ‘it is a condition of a local practicing certificate for a
solicitor that the certificate holder must engage in supervised legal practice’
only until certain conditions and time limits have elapsed.
• The period of supervised legal practice are set out in section 8 of the Legal
Profession Regulation 2007 (ranges between 18 months to 2 years from first
holding a practicing certificate).
• Rule 37 further prescribes that a solicitor with designated responsibility for a
matter must exercise reasonable supervision over solicitors and all other
employees engaged in the provision of the legal services for that matter.
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SUPERVISION – IN
PRACTICE
Supervision should include:
▪ Observing and reviewing the solicitor’s professional skills;
▪ Giving feedback and guidance on work;
▪ Identifying and providing any necessary support (including through training
and development opportunities);
▪ Managing staff as well as the file.
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SUPERVISION – IN
PRACTICE
Duty goes beyond direct supervision, but includes:
• Creating and maintaining appropriate systems and procedures
• Preventing, detecting and correcting misconduct or mistakes by staff
File audits/reviews can be used as part of the supervision of solicitors.
Challenges in relation to effective supervision:
▪ Time pressures, particularly in a fast paced environment;
▪ Lack of resources and training;
▪ Culture; and
▪ Complacency.
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Topic 5:
Risk Management and Compliance
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RISK MANAGEMENT
Risk management is about introducing systems and arrangements that seek to
limit both the likelihood and impact of mistakes, omissions and oversights.
Why have risk management strategies?
• Help avoid professional indemnity claims (or at least manage them when they
arise).
• Standardise the entire process before and after the member’s file is opened.
• Minimise the threat of the risk, limit the effect of a risk, transfer risk to another
party and/or manage the risk.
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RISK MANAGEMENT
How to implement risk management strategies:
1. Union must first identify areas of risk and perform an assessment of the risks.
2. Once risks are identified, assessed and understood then appropriate risk
management strategies can be put in place.
3. Once risk management strategies have been implemented – they must be
communicated to staff to be effective.
4. Ongoing process that needs to be continuously monitored, evaluated and
improved.
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RISK MANAGEMENT
Common risk management strategies include:
▪ File audits;
▪ Workload monitoring;
▪ Procedural checklists;
▪ Increased supervision;
▪ Central processes for identifying recording and alerting the need to action
time sensitive tasks;
▪ Conflict of interests arrangements.
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COMPLIANCE
All organisations must meet certain compliance requirements, i.e.
• Employment compliance (renewing practicing certificates, engaging in CPD)
• Risk management (professional indemnity insurance):
• All unions should take and hold applicable insurance
• Check carefully what is covered
• Who?
• What?
• Legal v non-legal advice
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CONTACT DETAILS
Giri Sivaraman
Principal, Maurice Blackburn Lawyers
Address: Level 8, 179 North Quay, Brisbane Q 4000
Phone: 07 3016 0345
Email: gsivaraman@mauriceblackburn.com.au
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Morning Tea
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Please enjoy refreshments on us, and we’ll see you back in ten minutes.
ADVOCACY: ESSENTIAL
SKILLS FOR APPEARING IN
THE COMMISSION OR COURT.
Cate Hartigan
Barrister
60
CONTACT DETAILS
Cate Hartigan
Barrister
Address: Level 31, 239 George Street, Brisbane, Qld 4000
Phone: 07 3210 1583
Email: chartigan@qldbar.asn.au
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ETHICS IN ARBITRATION:
DEALING WITH YOUR
UNION’S OFFICIALS AND
OTHER WITNESSES, AS WELL
AS OPPOSING WITNESSES.
Bob Reed
Barrister
62
CONTACT DETAILS
Bob Reed
Barrister
Address: Level 9, 95 North Quay, Brisbane Q 4000
Phone: 07 3236 5844
Email: rreed@qldbar.asn.au
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This information is prepared for the purposes of the seminar conducted
on 4 November 2015 only. The content of this seminar and any
takeaway materials is not legal advice. It is information of a general
nature. Attendees requiring legal assistance for their specific
circumstances should not rely on the content of the foregoing but
should take appropriate legal advice.
CPD Seminar - 4 Nov - Maurice Blackburn
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1800 810 812 (business hours)
mauriceblackburn.com.au
Advocacy
Essential skills for appearing
in the Court and Commission
Cate Hartigan
Barrister
Murray Gleeson Chambers
Preparation, preparation,
preparation
• Be familiar with the procedural rules
• Carefully prepare evidence
• Persuasive communication – effective written
and oral advocacy
Effective advocacy
• Tells the story of the matter – why you are there and
what you want out of being there
• In order to advocate your matter effectively you must
know:
– The facts;
– The law; and
– The relief you seek (and why the other side should not be
entitled to the relief they seek)
Introduction byThe Hon Michael Kirby AC CMG delivered on 20
August 2007 to a speech given byThe Hon Michael McHugh at the
New SouthWales BarAssociation
• His submissions commenced, as I recall, with a vivid description of the beauty of theWik country in the northern
part of Queensland. On 1 April 1915, in that country, he said, theWik people were going about their daily lives as
they and their ancestors had done for aeons.The men were getting their bark boats ready to fish because it was a
clear day.The women were sitting with the children, teaching them about their traditions. Some older children
were running off into the bush. At the very same moment, in the LandTitles Registry in Brisbane, the
representatives of the Mitchelton Pastoral Holding were registering a pastoral lease under the Queensland Act. In
the old measurements, it laid claim to an area of 535 square miles, approximately 1385 square kilometres6.
• Sofronoff took our minds up to the Holroyd River district.The Wik people continued to live after their traditions.
They went about their daily lives, untroubled and unconcerned by the happenings under white man's law in the
LandTitles Office of which they had no knowledge.They rarely came into contact with the leaseholders. A vivid
picture was painted of two communities, each with legitimacy according to its own perspective and laws. But
could their legal claims live so quietly together?
In practice
• Provided a descriptive narrative to create a connection
with the subject matter
• In doing, so provided a real and very clear picture of
what the tension in the matter was – a few vivid
sentences were used at the outset of the submission
to describe the quandary the High Court was facing –
did the registration of the pastoral lease extinguish
native title?
In practice
• Opening of the case – key opportunity to put
your case simply and effectively
• Create an opening that is informative but also
tells a story
• Which takes us back to ….
Preparation, Preparation,
Preparation
• Procedural Rules
– Fair Work Commission
FairWork Act 2009; FairWork Regulations 2009
and FairWork Commission Rules 2013
Fair Work Act 2009
• Division 3—Conduct of matters before the FWC
Subdivision A—Applications to the FWC
• 585 Applications in accordance with procedural rules
An application to the FWC must be in accordance with the procedural rules (if any) relating to applications of that kind. Note 1:
Certain provisions might impose additional requirements in relation to particular kinds of applications (see for example subsection 185(2)).
Note 2: The FWC may, under section 587, dismiss an application that is not made in accordance with the procedural rules.
• 586 Correcting and amending applications and documents etc.
The FWC may: (a) allow a correction or amendment of any application, or other document relating to a matter before the FWC, on any
terms that it considers appropriate; or (b) waive an irregularity in the form or manner in which an application is made to the FWC.
• 587 Dismissing applications
(1) Without limiting when the FWC may dismiss an application, the FWC may dismiss an application if: (a) the application is not made in accordance with this Act;
or (b) the application is frivolous or vexatious; or (c) the application has no reasonable prospects of success. Note: For another power of the FWC to dismiss an
application for a remedy for unfair dismissal made under Division 5 of Part 3-2, see section 399A. (2) Despite paragraphs(1)(b) and (c), the FWC must not dismiss
an application under section 365 or 773 on the ground that the application: (a) is frivolous or vexatious; or (b) has no reasonable prospects of success. (3) The FWC
may dismiss an application: (a) on its own initiative; or (b) on application.
FWC - Benchbooks
• Anti-bullying benchbook
• Enterprise agreements benchbook
• General protections benchbook
• Unfair dismissals benchbook
Unfair dismissal benchbook
• How to determine if a person is an employee or an independent contractor
• To help determine whether a person is an employee or an independent contractor, there are a series of factors,
referred to as ‘indicia’, which generally help decide what a person is.
• There are no rules as to the weighting given to the indicia in the decision making process.23The indicia are just a
guide, with the ultimate question being whether the worker is acting for another or on their own behalf.24
• In considering the criteria, it is necessary to consider the following questions (posed by Bromberg J) in On Call
Interpreters andTranslators Agency Pty Ltd v Federal Commissioner ofTaxation (No. 3):
• ‘Simply expressed, the question of whether a person is an independent contractor in relation to the performance
of particular work, may be posed and answered as follows:
• Viewed as a “practical matter”:
• (i) is the person performing the work an entrepreneur who owns and operates a business; and,
• (ii) in performing the work, is that person working in and for that person’s business as a representative of
that business and not of the business receiving the work?
• If the answer to that question is yes, in the performance of that particular work, the person is likely to be an
independent contractor. If no, then the person is likely to be an employee.’25
Federal Circuit Court
• Federal Circuit Court of Australia Act 1999 and
Federal Circuit Court Rules 2001
Preparing evidence for trial
• In preparing evidence be aware of the rules of
evidence
• Collate the facts by reference to the issues in dispute
• Witnesses - evidence orally or by statement/affidavit
• Documents to be relied on
Preparing evidence for trial
• Collate the facts by reference to the issues in
dispute
Preparing evidence for trial
• Witnesses
Preparing evidence for trial
• Documents
Written submissions
• Facts of the case
• Applicable legal principles
• Analysis
• Relief you seek
Written submissions
• Facts of the case
Written submissions
• Applicable legal principles
– Develop the statement of law into a proposition
which can be applied in the analytical section of
the submission
Written submissions
• Analysis
– Application of the law to the facts to justify the
relief you seek
Written submissions
• Relief you seek
– Ensure the court/commission has the power to
grant the relief you seek
Oral Advocacy
• Evidence in chief
Oral Advocacy
• Cross-examination
Oral Advocacy
• Re-examination
Oral Advocacy
• Closing submissions

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Maurice Blackburn CPD Seminar, 4 November 2015

  • 1. CPD POINTS FOR LAWYERS Maurice Blackburn 4 November 2015
  • 2. We wish to acknowledge the traditional owners of the land and pay our respects to elders past, present and emerging. CPD Seminar - 4 Nov - Maurice Blackburn 2
  • 3. TODAY’S AGENDA Agenda: Introduction • Practice Management: How to ensure best practice management in a fast- paced environment. Presented by Giri Sivaraman, Maurice Blackburn. Short break • Advocacy: Essential skills for appearing in the Commission or Court. Presented by Cate Hartigan, Barrister. • Ethics in Arbitration: Dealing with your union’s officials and other witnesses, as well as opposing witnesses. Presented by Bob Reed, Barrister. Closing and questions CPD Seminar - 4 Nov - Maurice Blackburn 3
  • 4. PRACTICE MANAGEMENT: HOW TO ENSURE BEST PRACTICE MANAGEMENT IN A FAST-PACED ENVIRONMENT. Giri Sivaraman Principal, Maurice Blackburn 4
  • 5. PRACTICE MANAGEMENT Topic One: Professional Conduct Topic Two: Case and Client Management Topic Three: File Management Topic Four: Resources and Staff Topic Five: Risk Management and Compliance CPD Seminar - 4 Nov - Maurice Blackburn 5
  • 6. Topic 1: Professional Conduct CPD Seminar - 4 Nov - Maurice Blackburn 6
  • 7. PROFESSIONAL CONDUCT In managing a practice, it is important to have policies and guidelines with respect to: • Conduct toward clients (members); • Conduct toward opposing parties; • Conduct toward counsel; • Conduct toward the Court. Solicitors’ conduct is governed by the Legal Profession Act 2007 and the Australian Solicitors Conduct Rules. CPD Seminar - 4 Nov - Maurice Blackburn 7
  • 8. CONDUCT TOWARD CLIENTS • Solicitors’ obligations in respect of their conduct towards clients are dealt with in the Australian Solicitors Conduct Rules, Rules 7 to 16. • Rules 7 to 11 deal specifically with advice to clients, instructions from clients, and dealing with conflicts. • The remaining Rules deal with terminating engagements, exercising liens over documents and charging for storage, which are not relevant to today’s presentation. • Rule 7 requires solicitors to provide clear and timely advice to clients, so that the client understands the relevant legal issues and is able to make an informed choice about action to be taken. • Rule 7 also requires a solicitor to discuss alternatives to trial with clients, such as mediation or other forms of alternative dispute resolution. • Rule 8 requires solicitors to act on their client’s instructions, provided it is lawful, proper and competent. CPD Seminar - 4 Nov - Maurice Blackburn 8
  • 9. CONDUCT TOWARD CLIENTS – WHO IS THE CLIENT? There is no authoritative answer to the question: “Is the Union my client or is the Member my client?” This question does not appear to have been formally answered by a court or tribunal. However, a Union’s legal officer’s role is analogous to that of in-house counsel, who provides advice and assistance on the instructions of his/her employer. CPD Seminar - 4 Nov - Maurice Blackburn 9
  • 10. CONDUCT TOWARD CLIENTS – WHO IS THE CLIENT? For in-house counsel, the client is the entity as a whole. Therefore, the solicitor’s paramount obligation, including in relation to confidentiality, is to the employer. • If assisting a member, can do so, as long as it does not impinge on duties to employer. • If member’s instructions or interests are in conflict with the union’s interests, the solicitor should decline to accept the instructions. CPD Seminar - 4 Nov - Maurice Blackburn 10
  • 11. CONDUCT TOWARD CLIENTS • Rule 9 deals with confidentiality requirements: A solicitor must not disclose any information which is confidential to a client and acquired by the solicitor during the client’s engagement to any person who is not: a) a solicitor who is a partner, principal, director, or employee of the solicitor’s law practice; or b) a barrister or an employee of, or person otherwise engaged by, the solicitor’s law practice or by an associated entity for the purposes of delivering or administering legal services in relation to the client. • There are exceptions to the confidentiality requirements, which relevantly include where the client has authorised the disclosure. CPD Seminar - 4 Nov - Maurice Blackburn 11
  • 12. LEGAL SERVICES COMMISSIONER V SMITH [2014] QCAT 518 • Smith took instructions from client to file personal injuries claim against a hospital. • Smith served the notice of claim on the hospital in 2002. Between 2002 and 2005, Smith received several letters from the hospital’s lawyers asserting the notice did not comply. Smith did not respond. • Prior to the expiry of the statutory limitation, Smith attempted to get the matter back on foot in the District Court, however, took no substantive action. • In 2006, Smith provided the hospital’s lawyers a copy of the claim and statement of claim. The hospital’s lawyers said they were still non-compliant. • Despite not communicating with the hospital’s lawyers at all, Smith wrote to the client advising that he had asked the hospital for a compulsory conference. A few weeks later, he told the client he had not had a response to his request (which had not actually been made). CPD Seminar - 4 Nov - Maurice Blackburn 12
  • 13. • Smith faced a number of adverse findings. Relevantly, his dishonesty toward the client, and failure to act on the client’s instructions with a reasonable standard of competence and diligence led to a finding of professional misconduct pursuant to s 419 of the Legal Profession Act 2007. • Smith was publically reprimanded, fined $6,000.00, and required to engage advice as to the improvement and implementation of appropriate management systems of his practice CPD Seminar - 4 Nov - Maurice Blackburn 13 LEGAL SERVICES COMMISSIONER V SMITH [2014] QCAT 518
  • 14. CONFLICTS WITH MEMBERS Rule 10 requires solicitors, and a practice, to avoid conflicts between duties owed to current and former clients. If the solicitor or practice is in possession of a former client’s confidential information, and such information, if disclosed to the new client, would be material to the new client’s matter but detrimental to the former client’s interests, the solicitor and/or practice cannot act for the new client unless: • They have obtained written consent from the former client; or • They have developed an effective information barrier. CPD Seminar - 4 Nov - Maurice Blackburn 14
  • 15. CONFLICTS WITH MEMBERS Rule 11 requires that solicitors and/or practices, not act for two or more clients in the same or related matters where their interests are adverse and there is potential or real conflict of the duty to act in each client’s best interests. ▪ Exception is where each client is aware of, and has given informed consent about, the solicitor and/or practice acting for the other client CPD Seminar - 4 Nov - Maurice Blackburn 15
  • 16. INFORMATION BARRIERS Initially, Australian courts were wary of information barriers – Bryson J in D & J Constructions Pty Ltd v Head (1987) 9 NSWLR 118 at [123]: “it is not realistic to place reliance on such arrangements in relation to people with opportunities for daily contact over long periods, as wordless communication can take place inadvertently… even by people who sincerely intend to confirm to control”. Courts have adopted a more accepting, but still cautious and scrutinising, approach. CPD Seminar - 4 Nov - Maurice Blackburn 16
  • 17. INFORMATION BARRIERS Asia Pacific Telecommunications Ltd v Optus Networks Pty Ltd [2005] NSWSC 550 – Bergin J found an information barrier to be effective to protect the clients’ confidential information and avoid a conflict. However, in Asia Pacific Telecommunications Ltd v Optus Networks Pty Ltd [2007] NSWSC 350, Bergin J found the same information barrier to be ineffective, after the plaintiff brought evidence that it had been breached, albeit inadvertently, and in circumstances where no confidential information was leaked from the barrier. CPD Seminar - 4 Nov - Maurice Blackburn 17
  • 18. AVOIDING CONFLICTS • It is important to have a system in place that assists with the identification and avoidance of potential conflicts. • Member databases and records (especially electronic) should contain full details of any disputes in which the member has been involved, including details of other relevant parties. • Prior to opening a case for a member, the practice should be able to check that there is no apparent conflict with respect to assisting the member. • If the union’s database and electronic records are detailed, this check should be fairly streamlined. CPD Seminar - 4 Nov - Maurice Blackburn 18
  • 19. AVOIDING CONFLICTS • If there is a conflict, but the union is minded to assist the member, it may be necessary to outsource assistance for one of the members. This avoids the need for an information barrier. • It is important that the union has a policy and guideline for identifying and assessing conflicts, as well as the actions to be taken in response to potential conflicts. CPD Seminar - 4 Nov - Maurice Blackburn 19
  • 20. CONDUCT TOWARD OPPOSING PARTIES Rule 22 prescribes how a solicitor is to communicate with his/her opponents. • The Rules are mainly concerned with ensuring solicitors do not provide opposing parties false information, or knowingly make false statements. • The Rules are also concerned with ensuring solicitors provide one another proper notice when communicating with the court, including in respect of seeking adjournments. • The Rules require solicitors to promptly tell their opponents about communication that passes between the solicitor and court. CPD Seminar - 4 Nov - Maurice Blackburn 20
  • 21. CONDUCT TOWARD OPPOSING PARTIES • If a solicitor is going to communicate with the court, in the absence of his/her opponent, the solicitor must only do so if: • The court has communicated with the solicitor first, and the communication was in such a way that it required a response from the solicitor; or • The solicitor’s opponent has consented beforehand, and the communication is in accordance with that consent. CPD Seminar - 4 Nov - Maurice Blackburn 21
  • 22. CONDUCT TOWARD COUNSEL • Sometimes union’s directly brief counsel, as opposed to engaging solicitors. • The Rules do not prescribe the way in which solicitors are required to communicate with counsel. • Instructions for counsel include: • the clients’ instructions and evidence; • The status of the matter (i.e. has it been filed? Has a first court date been set down?) • The nature of the work required of counsel (i.e is counsel just amending draft pleadings? Is counsel engaged to represent?) • Due dates and dates for court appearances. CPD Seminar - 4 Nov - Maurice Blackburn 22
  • 23. CONDUCT TOWARD COUNSEL • It is not usually necessary for counsel to have all documents provided by the member. • Providing counsel all documents, without first filtering them, or organising them, can lead to the union incurring unnecessary costs. • This needs to be balanced with counsel being fully informed of the relevant circumstances. • Having a template brief will assist industrial and legal officers with ensuring counsel is provided relevant and ordered information. • It is important that you are clear with the member that they are not to contact counsel directly, and all communication is to go through the union. CPD Seminar - 4 Nov - Maurice Blackburn 23
  • 24. CONDUCT TOWARD COURT • Rules 17 to 21 deal with how a solicitor is to deal with the court. • Rule 17 requires a solicitor exercise forensic judgment and not to act as a mere mouthpiece for the client. • Rule 17 also provides that a solicitor must not make submissions or express views to a court on any material evidence or issue in the case in terms which convey or appear to convey the solicitor’s personal opinion on the merits of that evidence or issue. • Rule 18 provides that a solicitor must not, in the presence of other parties, deal with the court on terms of informal personal familiarity, which may give rise to the perception that the solicitor has special favour with the court. CPD Seminar - 4 Nov - Maurice Blackburn 24
  • 25. CONDUCT TOWARD COURT Rule 19 is extensive and deals with solicitors’ obligations about being honest and frank with the court. These obligations are far reaching. For example, Rule 19.6 provides A solicitor must, at the appropriate time in the hearing of the case if the court has not yet been informed of that matter, inform the court of: • any binding authority; • where there is no binding authority, any authority decided by an Australian appellate court; and • any applicable legislation, known to the solicitor and which the solicitor has reasonable grounds to believe to be directly in point, against the client’s case. CPD Seminar - 4 Nov - Maurice Blackburn 25
  • 26. CONDUCT TOWARD COURT Rule 21 deals with the responsible use of court process and privilege. • Documents produced by unlikely to be considered privileged for the purpose of court proceedings. They are also unlikely to be protected from discovery. • A practice, policy or guideline about written communications is important. • Rule 21 is also aimed at ensuring the court’s processes are not abused, in that they are not being used to serve some improper purpose. • While it is important for unions to have legal processes available to achieve industrial goals, it must not amount to an abuse of process, and a solicitor must not knowingly engage in an abuse of process. CPD Seminar - 4 Nov - Maurice Blackburn 26
  • 27. CONDUCT TOWARD COURT Consequences for failing to be frank and honest toward court, and for engaging in abuse of process, can be significant. • Puryer v Legal Services Commissioner [2012] QCA 300: • Convicted of misleading the Supreme Court; • Found to have failed in obligation of frankness and candour; • Name removed from roll of practitioners. CPD Seminar - 4 Nov - Maurice Blackburn 27
  • 28. CONDUCT TOWARD COURT Michael Harmer in Ashby v Commonwealth of Australia (No 4) [2012] FCA 1411 and Ashby v Slipper [2014] FCAFC 15: • Federal Court found Harmer’s conduct was an abuse of process; • Federal Court dismissed Ashby’s case on that basis. • Ashby and Harmer both appealed – Ashby’s was upheld, Harmer’s was not CPD Seminar - 4 Nov - Maurice Blackburn 28
  • 29. Topic 2: Case and Client Management CPD Seminar - 4 Nov - Maurice Blackburn 29
  • 30. CASE MANAGEMENT It is important for unions to have a structured and accessible case management system. System should: • Efficiently identify apparent conflicts • Allow the union to track trends across: • specific employers • Industries • member demographics. CPD Seminar - 4 Nov - Maurice Blackburn 30
  • 31. CASE MANAGEMENT There should be a central system for recording key dates, especially limitation dates for initiating proceedings. Also consider systems for tracking or reviewing: • The number and type of matters allocated to industrial officers or legal officers, to ensure they are operating within their capacity. • All documents provided to the union. • The conduct of casework by an experienced practitioner, who should conduct periodic file reviews. Structure and format of files should be consistent. CPD Seminar - 4 Nov - Maurice Blackburn 31
  • 32. CLIENT MANAGEMENT Initial contact • Managing members, and their expectations, can be very difficult if boundaries are not established from the outset. • A checklist of matters to go through with the member at the initial contact stage can be helpful. CPD Seminar - 4 Nov - Maurice Blackburn 32
  • 33. CLIENT MANAGEMENT • Checklist inclusions: • The extent to which the union is willing to assist, at this stage; • The union may not continue to provide assistance, particularly if the member refuses to follow advice; • The union will endeavour to return calls and emails efficiently, this may take up to 3 days; • The union is not in a position to provide financial advice about taxation arrangements on settlements; • The union is only able to take instructions from the member, not any third parties; • The spectrum of risks, including costs risks, of pursuing a matter. CPD Seminar - 4 Nov - Maurice Blackburn 33
  • 34. CLIENT MANAGEMENT Conducting the matter • Ensuring the member is fully aware of the nature and risks associated with proceedings is important. • Consider a written agreement with the member, which acknowledges: • The members’ rights and responsibilities; • The union’s right to terminate the engagement; • Who is liable for any costs; • The member’s understanding of the assistance that is going to be provided. CPD Seminar - 4 Nov - Maurice Blackburn 34
  • 35. CLIENT MANAGEMENT Conducting the matter • Keep the member informed: • Contact details of the IO or legal officer assisting them • Relevant dates • The role of all parties in the process • All material received from the opponent or court • Progress and status of the matter • Prior to any conference, the member should be aware of the union’s position on taking the matter further if it does not settle. CPD Seminar - 4 Nov - Maurice Blackburn 35
  • 36. CLIENT MANAGEMENT Finalising the matter • If the matter is finalised by negotiated outcome, the union should keep a copy of the deed on its files. • Ensure the member fully understands the effect of the deed. • Comply with record keeping requirements CPD Seminar - 4 Nov - Maurice Blackburn 36
  • 37. Topic 3: File Management CPD Seminar - 4 Nov - Maurice Blackburn 37
  • 38. FILE MANAGEMENT • Rule 4 states that ‘A solicitor must also deliver legal services competently, diligently and as promptly as reasonably possible.’ • File management is one mechanism that can be adopted by unions to ensure systems are in place to keep track of files, to ensure matters are actioned without unreasonable delay and to avoid exposure to liability. CPD Seminar - 4 Nov - Maurice Blackburn 38
  • 39. FILE MANAGEMENT • File management can include: • Standardised procedures for opening of new files; • An up to date file/matter register listing files and member’s details (as well as the allocated industrial officer or legal officer ); • Procedures for locating files and documents and for monitoring activity in all open files; • Central system for critical dates to be recorded, monitored and complied with; • Reviewing files ready to be closed to ensure all steps have been taken to complete the matter; • Appropriate mail opening and distribution processes (inc. electronic mail); • Document retention policy for files and records. CPD Seminar - 4 Nov - Maurice Blackburn 39
  • 40. ORGANISATION OF FILES The file should contain a complete record of all aspects of the matter. Organisation of files may include placing contents into sub-files according to class or type of documents. For example each file may contain sub-files for: ▪ Member details; ▪ Communications, including: correspondence; memorandums to file or notes of conversations; meetings; or telephone calls arranged chronological; ▪ Original documents; ▪ Legal research; ▪ Statements; ▪ Court documents. CPD Seminar - 4 Nov - Maurice Blackburn 40
  • 41. IMPORTANCE OF KEEPING FILE NOTES Bakovski v Lenehan [2014] NSWSC 671 (27 May 2014) Two very different versions of events:. • The couple said they were just told to sign the documents with no advice about them provided by the solicitor. • The solicitor said he gave advice about the documents and that the couple should not enter the transaction. However, the solicitor had no file note or any correspondence to the clients confirming his advice. CPD Seminar - 4 Nov - Maurice Blackburn 41
  • 42. IMPORTANCE OF KEEPING FILE NOTES Bakovski v Lenehan [2014] NSWSC 671 (27 May 2014) Justice Hall concluded that: ▪ The failure to make a file note or other record is contrary to the expected practice of an experienced solicitor; ▪ The failure to do so in the circumstances of the case, calls for explanation; ▪ The non-existence of a file note or of any other document recording the “strong” advice allegedly given . . . is, at least, consistent with the conference of 13 August 2004 having proceeded in the way in which (both clients) said it proceeded. CPD Seminar - 4 Nov - Maurice Blackburn 42
  • 43. KEEPING GOOD FILE NOTES Keep detailed file notes of all conferences and telephone conversations with members and the other side in court proceedings. File notes should be: ▪ Dated; ▪ Identify the author; ▪ Record the duration of the attendance; ▪ Record who was present or on the telephone; ▪ Be legible to you and someone else; ▪ Record the substance of the advice given and the members response/instructions. CPD Seminar - 4 Nov - Maurice Blackburn 43
  • 44. FILE AUDITS Unions should implement a file review/audit process. Audits should: • Review substantive legal aspects • Check key tasks have been completed and actioned competently and in accordance with file management procedures. Taking steps to address issues that emerge from file audits helps ensure that processes can be developed and improved over time. CPD Seminar - 4 Nov - Maurice Blackburn 44
  • 45. Topic 4: Resources and Staff CPD Seminar - 4 Nov - Maurice Blackburn 45
  • 46. KNOWLEDGE MANAGEMENT Knowledge management involves establishing effective processes, for all types of knowledge, including: ▪ Creation or capturing knowledge; ▪ Storage; ▪ Version management; and ▪ Archiving or deletion. CPD Seminar - 4 Nov - Maurice Blackburn 46
  • 47. KNOWLEDGE MANAGEMENT Precedents / templates are one aspect of knowledge management. Why have precedents? • Tools for risk management • Drive efficiency and productivity • You do not have to ‘reinvent the wheel’ every time. Precedents should be properly organised, categorised and named in a central location for all industrial officers and legal officers to access. CPD Seminar - 4 Nov - Maurice Blackburn 47
  • 48. TRAINING AND DEVELOPMENT Unions should have appropriate arrangements in place including policies to ensure that: • There is an induction process for new staff; • All staff are qualified and trained to a level of competence in order to perform their role satisfactorily; • Individual training and development needs of staff are reviewed regularly. CPD Seminar - 4 Nov - Maurice Blackburn 48
  • 49. CONTINUING PROFESSIONAL DEVELOPMENT Rule 47 of the Queensland Law Society Administration Rule 2005 deals with obligations of legal practitioners and provides that: In each CPD year in which a practitioner holds a practising certificate as a solicitor, a legal practitioner must, unless exempted in whole or part, complete ten CPD units. • CPD Year begins 1 April and ends on 31 March the following year • Three compulsory CPD core areas including practical legal ethics, practice management and business skills and professional skills. • Must complete a minimum of one CPD unit for each of the three core CPD areas. • Required to declare whether you have complied when renewing your practicing certificate. CPD Seminar - 4 Nov - Maurice Blackburn 49
  • 50. SUPERVISION • Section 56 of the Legal Profession Act 2007 provides that a regulatory authority may impose a condition on a practicing certificate limiting the holder to ‘supervised legal practice’. • It further provides that ‘it is a condition of a local practicing certificate for a solicitor that the certificate holder must engage in supervised legal practice’ only until certain conditions and time limits have elapsed. • The period of supervised legal practice are set out in section 8 of the Legal Profession Regulation 2007 (ranges between 18 months to 2 years from first holding a practicing certificate). • Rule 37 further prescribes that a solicitor with designated responsibility for a matter must exercise reasonable supervision over solicitors and all other employees engaged in the provision of the legal services for that matter. CPD Seminar - 4 Nov - Maurice Blackburn 50
  • 51. SUPERVISION – IN PRACTICE Supervision should include: ▪ Observing and reviewing the solicitor’s professional skills; ▪ Giving feedback and guidance on work; ▪ Identifying and providing any necessary support (including through training and development opportunities); ▪ Managing staff as well as the file. CPD Seminar - 4 Nov - Maurice Blackburn 51
  • 52. SUPERVISION – IN PRACTICE Duty goes beyond direct supervision, but includes: • Creating and maintaining appropriate systems and procedures • Preventing, detecting and correcting misconduct or mistakes by staff File audits/reviews can be used as part of the supervision of solicitors. Challenges in relation to effective supervision: ▪ Time pressures, particularly in a fast paced environment; ▪ Lack of resources and training; ▪ Culture; and ▪ Complacency. CPD Seminar - 4 Nov - Maurice Blackburn 52
  • 53. Topic 5: Risk Management and Compliance CPD Seminar - 4 Nov - Maurice Blackburn 53
  • 54. RISK MANAGEMENT Risk management is about introducing systems and arrangements that seek to limit both the likelihood and impact of mistakes, omissions and oversights. Why have risk management strategies? • Help avoid professional indemnity claims (or at least manage them when they arise). • Standardise the entire process before and after the member’s file is opened. • Minimise the threat of the risk, limit the effect of a risk, transfer risk to another party and/or manage the risk. CPD Seminar - 4 Nov - Maurice Blackburn 54
  • 55. RISK MANAGEMENT How to implement risk management strategies: 1. Union must first identify areas of risk and perform an assessment of the risks. 2. Once risks are identified, assessed and understood then appropriate risk management strategies can be put in place. 3. Once risk management strategies have been implemented – they must be communicated to staff to be effective. 4. Ongoing process that needs to be continuously monitored, evaluated and improved. CPD Seminar - 4 Nov - Maurice Blackburn 55
  • 56. RISK MANAGEMENT Common risk management strategies include: ▪ File audits; ▪ Workload monitoring; ▪ Procedural checklists; ▪ Increased supervision; ▪ Central processes for identifying recording and alerting the need to action time sensitive tasks; ▪ Conflict of interests arrangements. CPD Seminar - 4 Nov - Maurice Blackburn 56
  • 57. COMPLIANCE All organisations must meet certain compliance requirements, i.e. • Employment compliance (renewing practicing certificates, engaging in CPD) • Risk management (professional indemnity insurance): • All unions should take and hold applicable insurance • Check carefully what is covered • Who? • What? • Legal v non-legal advice CPD Seminar - 4 Nov - Maurice Blackburn 57
  • 58. CONTACT DETAILS Giri Sivaraman Principal, Maurice Blackburn Lawyers Address: Level 8, 179 North Quay, Brisbane Q 4000 Phone: 07 3016 0345 Email: gsivaraman@mauriceblackburn.com.au CPD Seminar - 4 Nov - Maurice Blackburn 58
  • 59. Morning Tea CPD Seminar - 4 Nov - Maurice Blackburn 59 Please enjoy refreshments on us, and we’ll see you back in ten minutes.
  • 60. ADVOCACY: ESSENTIAL SKILLS FOR APPEARING IN THE COMMISSION OR COURT. Cate Hartigan Barrister 60
  • 61. CONTACT DETAILS Cate Hartigan Barrister Address: Level 31, 239 George Street, Brisbane, Qld 4000 Phone: 07 3210 1583 Email: chartigan@qldbar.asn.au CPD Seminar - 4 Nov - Maurice Blackburn 61
  • 62. ETHICS IN ARBITRATION: DEALING WITH YOUR UNION’S OFFICIALS AND OTHER WITNESSES, AS WELL AS OPPOSING WITNESSES. Bob Reed Barrister 62
  • 63. CONTACT DETAILS Bob Reed Barrister Address: Level 9, 95 North Quay, Brisbane Q 4000 Phone: 07 3236 5844 Email: rreed@qldbar.asn.au CPD Seminar - 4 Nov - Maurice Blackburn 63
  • 64. This information is prepared for the purposes of the seminar conducted on 4 November 2015 only. The content of this seminar and any takeaway materials is not legal advice. It is information of a general nature. Attendees requiring legal assistance for their specific circumstances should not rely on the content of the foregoing but should take appropriate legal advice. CPD Seminar - 4 Nov - Maurice Blackburn 64
  • 65. 1800 810 812 (business hours) mauriceblackburn.com.au
  • 66. Advocacy Essential skills for appearing in the Court and Commission Cate Hartigan Barrister Murray Gleeson Chambers
  • 67. Preparation, preparation, preparation • Be familiar with the procedural rules • Carefully prepare evidence • Persuasive communication – effective written and oral advocacy
  • 68. Effective advocacy • Tells the story of the matter – why you are there and what you want out of being there • In order to advocate your matter effectively you must know: – The facts; – The law; and – The relief you seek (and why the other side should not be entitled to the relief they seek)
  • 69. Introduction byThe Hon Michael Kirby AC CMG delivered on 20 August 2007 to a speech given byThe Hon Michael McHugh at the New SouthWales BarAssociation • His submissions commenced, as I recall, with a vivid description of the beauty of theWik country in the northern part of Queensland. On 1 April 1915, in that country, he said, theWik people were going about their daily lives as they and their ancestors had done for aeons.The men were getting their bark boats ready to fish because it was a clear day.The women were sitting with the children, teaching them about their traditions. Some older children were running off into the bush. At the very same moment, in the LandTitles Registry in Brisbane, the representatives of the Mitchelton Pastoral Holding were registering a pastoral lease under the Queensland Act. In the old measurements, it laid claim to an area of 535 square miles, approximately 1385 square kilometres6. • Sofronoff took our minds up to the Holroyd River district.The Wik people continued to live after their traditions. They went about their daily lives, untroubled and unconcerned by the happenings under white man's law in the LandTitles Office of which they had no knowledge.They rarely came into contact with the leaseholders. A vivid picture was painted of two communities, each with legitimacy according to its own perspective and laws. But could their legal claims live so quietly together?
  • 70. In practice • Provided a descriptive narrative to create a connection with the subject matter • In doing, so provided a real and very clear picture of what the tension in the matter was – a few vivid sentences were used at the outset of the submission to describe the quandary the High Court was facing – did the registration of the pastoral lease extinguish native title?
  • 71. In practice • Opening of the case – key opportunity to put your case simply and effectively • Create an opening that is informative but also tells a story • Which takes us back to ….
  • 72. Preparation, Preparation, Preparation • Procedural Rules – Fair Work Commission FairWork Act 2009; FairWork Regulations 2009 and FairWork Commission Rules 2013
  • 73. Fair Work Act 2009 • Division 3—Conduct of matters before the FWC Subdivision A—Applications to the FWC • 585 Applications in accordance with procedural rules An application to the FWC must be in accordance with the procedural rules (if any) relating to applications of that kind. Note 1: Certain provisions might impose additional requirements in relation to particular kinds of applications (see for example subsection 185(2)). Note 2: The FWC may, under section 587, dismiss an application that is not made in accordance with the procedural rules. • 586 Correcting and amending applications and documents etc. The FWC may: (a) allow a correction or amendment of any application, or other document relating to a matter before the FWC, on any terms that it considers appropriate; or (b) waive an irregularity in the form or manner in which an application is made to the FWC. • 587 Dismissing applications (1) Without limiting when the FWC may dismiss an application, the FWC may dismiss an application if: (a) the application is not made in accordance with this Act; or (b) the application is frivolous or vexatious; or (c) the application has no reasonable prospects of success. Note: For another power of the FWC to dismiss an application for a remedy for unfair dismissal made under Division 5 of Part 3-2, see section 399A. (2) Despite paragraphs(1)(b) and (c), the FWC must not dismiss an application under section 365 or 773 on the ground that the application: (a) is frivolous or vexatious; or (b) has no reasonable prospects of success. (3) The FWC may dismiss an application: (a) on its own initiative; or (b) on application.
  • 74. FWC - Benchbooks • Anti-bullying benchbook • Enterprise agreements benchbook • General protections benchbook • Unfair dismissals benchbook
  • 75. Unfair dismissal benchbook • How to determine if a person is an employee or an independent contractor • To help determine whether a person is an employee or an independent contractor, there are a series of factors, referred to as ‘indicia’, which generally help decide what a person is. • There are no rules as to the weighting given to the indicia in the decision making process.23The indicia are just a guide, with the ultimate question being whether the worker is acting for another or on their own behalf.24 • In considering the criteria, it is necessary to consider the following questions (posed by Bromberg J) in On Call Interpreters andTranslators Agency Pty Ltd v Federal Commissioner ofTaxation (No. 3): • ‘Simply expressed, the question of whether a person is an independent contractor in relation to the performance of particular work, may be posed and answered as follows: • Viewed as a “practical matter”: • (i) is the person performing the work an entrepreneur who owns and operates a business; and, • (ii) in performing the work, is that person working in and for that person’s business as a representative of that business and not of the business receiving the work? • If the answer to that question is yes, in the performance of that particular work, the person is likely to be an independent contractor. If no, then the person is likely to be an employee.’25
  • 76. Federal Circuit Court • Federal Circuit Court of Australia Act 1999 and Federal Circuit Court Rules 2001
  • 77. Preparing evidence for trial • In preparing evidence be aware of the rules of evidence • Collate the facts by reference to the issues in dispute • Witnesses - evidence orally or by statement/affidavit • Documents to be relied on
  • 78. Preparing evidence for trial • Collate the facts by reference to the issues in dispute
  • 79. Preparing evidence for trial • Witnesses
  • 80. Preparing evidence for trial • Documents
  • 81. Written submissions • Facts of the case • Applicable legal principles • Analysis • Relief you seek
  • 83. Written submissions • Applicable legal principles – Develop the statement of law into a proposition which can be applied in the analytical section of the submission
  • 84. Written submissions • Analysis – Application of the law to the facts to justify the relief you seek
  • 85. Written submissions • Relief you seek – Ensure the court/commission has the power to grant the relief you seek

Editor's Notes

  1. Topic One: Professional Conduct Topic Two: Case and Client Management Topic Three: File Management Topic Four: Resources and Staff Topic Five: Risk Management and Compliance
  2. Other exemptions: A solicitor may disclose confidential client information if: 9.2.1 the client expressly or impliedly authorises disclosure; 9.2.2 the solicitor is permitted or is compelled by law to disclose; 9.2.3 the solicitor discloses the information in a confidential setting, for the sole purpose of obtaining advice in connection with the solicitor’s legal or ethical obligations; 9.2.4 the solicitor discloses the information for the sole purpose of avoiding the probable commission of a serious criminal offence; 9.2.5 the solicitor discloses the information for the purpose of preventing imminent serious physical harm to the client or to another person; or 9.2.6 the information is disclosed to the insurer of the solicitor, law practice or associated entity.
  3. This is a case where a lawyer was disciplined for, among other things, failing to act on instructions and engaging in misleading conduct toward his client.
  4. Orders [42] The tribunal orders that the respondent be publicly reprimanded, and pay a fine of $6,000 within 90 days of these orders. [43] If the respondent has not already done so, the respondent is also required to engage Dr Peter Lynch to provide advice as to the improvement and implementation of appropriate management systems of his practice, to enable the provision of legal services by the respondent in accordance with the professional obligations of Australian Legal Practitioners under the Legal Profession Act 2007. The respondent should provide a report by Dr Lynch to the Legal Services Commissioner within 3 months of these orders.
  5. Difficult in union offices – often have members in dispute – particularly unions which cover most, or all, classifications in the hierarchy (i.e. teachers). If using information barriers between IOs or legal officers, need to have a very clear policy and guideline about how it will operation. Would be best practice to also let both members know that the union is representing both, but is taking measures to ensure their confidentiality is maintained. Should get member to give consent to arrangement in writing.
  6. While sometimes unavoidable, it is preferable to not need to rely on an information barrier to discharge duties in respect of avoiding conflicts and maintaining confidentiality.
  7. A general rule of thumb is that you should not be writing to courts or tribunals without the other side copied in. This avoids any allegation of untoward conduct and ensures the other party has reasonable notice of any matters you intend to raise. It is preferable to, where possible and appropriate, write to the other side, or call the other side, to let them know what you intend to say to the Commission, and to seek their consent. This avoids the other side being surprised, but it is also easier to get what you want from a court or tribunal when you present a consent position. It is important to provide training to IOs and legal officers, and where possible, have a policy, about dealing with opposing parties. It is particularly important to have training on ensuring information provided to the other side is accurate, and, if it is later found not to be accurate, the steps to be taken to notify the other side.
  8. However, in the interests of managing an efficient industrial practice, which complies with its obligations to members and courts, it is important to have standards and practices related to the engagement of, and communication with, counsel. It is important that counsel are, as early as possible, provided clear and comprehensive instructions. This requires correspondence to counsel, summarising
  9. Even if you had worked with the Commissioner for 5 years before she was appointed.
  10. Obviously if the opposing party has already drawn the court’s attention to such authority, there is no need to do so again. If unsure about whether there is a need to inform the court of such an authority, it is important you get advice, as you do not want to engage in conduct that unnecessarily prejudices your client, however, your duty to the court is paramount.
  11. Obviously if the opposing party has already drawn the court’s attention to such authority, there is no need to do so again. If unsure about whether there is a need to inform the court of such an authority, it is important you get advice, as you do not want to engage in conduct that unnecessarily prejudices your client, however, your duty to the court is paramount. Firstly, communications and other documents produced by industrial or non-practicing legal officers are unlikely to be considered privileged for the purpose of court proceedings. Accordingly, they are unlikely to be protected from discovery. Therefore, it is important that the union has a practice, policy or guideline about written communications by and to industrial and legal officers in respect of legal proceedings. Rule 21 is also aimed at ensuring the court’s processes are not abused, in that they are not being used to serve some improper purpose. While it is important for unions to have legal processes available to achieve industrial goals, it must not amount to an abuse of process, and a solicitor must not knowingly engage in an abuse of process.
  12. Penalty for Harmer = public humiliation, which can be worse than disciplinary proceedings! This is why it is important that the union’s industrial practice, while there to assist with furthering the union’s industrial and social goals, is also clear about ensuring that engaging in legal processes do not amount to an abuse of process.
  13. Case management is particularly important for ensuring the union maintains a quality service for its members. It is also important for avoiding exposure to liability associated with missing deadlines or failing to provide comprehensive and knowledgeable advice. While resources in unions are limited, there are some basic, practical measures, which should be adopted by all unions. These measures ensure matters are run efficiently and effectively, and also ensure that if an IO or legal officer is unexpectedly absent, the practice can pick up a file and get a good idea of where it is at and what needs to happen This will assist the union with ensuring its resources are appropriately directed and that systemic issues with employers and industries are addressed.
  14. There should be a central system for recording key dates, especially limitation dates for initiating proceedings. This is particularly important in industrial law, because we deal with tight timeframes. Also consider systems for tracking or reviewing: The number and type of matters allocated to industrial officers or legal officers, to ensure they are operating within their capacity. All documents provided to the union. The conduct of casework by an experienced practitioner, who should conduct periodic file reviews. Structure and format of files should be consistent.
  15. There may be several IOs or legal officers working on the matter
  16. Conducting the matter Ensuring the member is fully aware of the nature and risks associated with proceedings is important. If the union is to engage in proceedings on behalf of its member, or is going to fund solicitors to engage in proceedings, it may wish to have a written agreement with the member, which acknowledges: The members’ rights and responsibilities; The union’s right to terminate the engagement; Who is liable for any costs; The member’s understanding of the assistance that is going to be provided.
  17. Conducting the matter Keep the member informed: The member should be provided contact details of the IO or legal officer assisting them, relevant dates, the role of all parties in the process, and all material received from the opponent or court. The member should be kept fully briefed of the progress and status of the matter. Prior to any conference, the member should be aware of the union’s position on taking the matter further if it does not settle.
  18. Finalising the matter If the matter is finalised by negotiated outcome, the union should keep a copy of the deed on its files. Prior to a member signing a deed, the industrial officer or legal officer should carefully talk through the contents of the deed with the member, and ensure they fully understand the effect of the deed. Once the matter is closed, the union must make sure it complies with its record keeping requirements.
  19. To enable efficient retrieval of file contents or information, files should be maintained in an organised and standard manner.
  20. In Bakovski v Lenehan [2014] NSWSC 671 (27 May 2014), the Supreme Court of New South Wales considered the circumstances surrounding a solicitor that had acted in a loan transaction and failed to make a file note. In this case a couple was approached by an acquaintance who indicated he was interested in purchasing two waterfront properties they owned, however he needed to complete construction and sale of a property development in order to fund his purchase of their properties. He paid some money to the couple as a form of deposit. Later, the acquaintance asked the couple for financial help in order to finish his development. The couple agreed and provided him with one certificate of title for the properties in question as security for a further loan by the acquaintance. The couple were later driven by the acquaintance to the offices of a law firm with which they had no previous dealings for the purpose of executing some documentation. They thought they were to be guarantors to the acquaintance’s loan when in fact they were entering into a two-month loan on terms that included compound interest of 60 per cent per annum with penalty interest of 96 per cent. The solicitor witnessed the couple’s execution of the loan and security documents including an ‘Acknowledgment of Legal Advice by Borrower’. When the claim against the solicitor came before the Court the couple and the solicitor had very different versions of events. The couple said they were just told to sign the documents with no advice about them. The solicitor said he gave advice about the documents and that the couple should not enter the transaction. However, he had no file note or any correspondence to the clients confirming his advice. The court found the solicitor failed to advise the couple on the legal effect of the mortgage, its harsh and oppressive terms and the risks of entering into the transaction. This is a good example of the attitude of the court where solicitors have no contemporaneous file notes or correspondence to support their recollections.
  21. Always confirm legal advice in writing to the member or alternatively confirm that you are not providing legal advice if this is the case.
  22. Audits should focus on both substantive legal aspects and checking key tasks have been completed and actioned competently and in accordance with file management procedures. Taking steps to address issues that emerge from file audits helps ensure that processes can be developed and improved over time.
  23. Time spent searching for precedents/templates defeats the purpose of having them in the first place.
  24. When renewing your practising certificate, you will be required to declare whether or not you have complied with Part 6 (Continuing Professional Development) of the Queensland Law Society Administration Rule 2005. This will require you to make a declaration which is subject to s 231 (2) (e) of the Legal Profession Act 2007. Queensland Law Society conducts an audit each year of up to 20% of practising certificate holders to ensure CPD requirements are being met.
  25. The duty to supervise goes beyond direct supervision but includes having appropriate systems and procedures in place which prevent, detect and correct misconduct and/or mistakes made by staff. 
  26. Solicitors are vulnerable to not only claims of professional negligence but also compliance complaints, member dissatisfaction and other risks. Risk management is not only concerned about the delivery of the advice or the assistance provided to the member but the entire process before and after the member’s file is opened. Risk management is used to minimise the threat of the risk, limit the effect of a risk, transfer risk to another party and/or manage the risk.
  27. For example, an area that must meet compliance requirements includes the employment of legal practitioners. Compliance requirements include renewing their practicing certificates, and their engagement in continuing professional development. Another area is risk management. Unions should take and hold the applicable professional indemnity insurance in place. As a legal officer and/or industrial officer you should be aware of the coverage of the policy including who is covered, and most importantly what is covered. Note: unions should be aware if insurance covers legal and non legal advice – and if so ensure staff acting within scope of the coverage.